The primary contact methods for Cadoola Casino support include live chat, email, and phone. Live chat offers quick responses, email provides detailed assistance, and phone support is available during business hours. Additionally, the casino maintains an extensive FAQ section for common queries.
Live chat, email ([email protected]), phone (+356 2778 0669, 8 (800) 775 34 89), and an FAQ section are available.
https://cadoola.com
2017
Cadoola Casino holds a gaming license issued by the Curacao Gaming Authority (license number 8048/JAZ).
The casino is operated by Araxio Development N.V., based in Abraham Mendez Chumaceiro Boulevard 50, Willemstad, Curacao. The company registered address is Tranello Limited, G. Afxentiou, 133, Agios Dometius, 2369, Nicosia, Cyprus.
Curacao
Yes, there is a live chat available on the website. It operates 24/7 with multilingual support, and response times are typically within a few minutes.
The website includes a detailed FAQ section, but there is no specific information about a dedicated contact form on the site.
No specific VIP support email is publicly listed; typically, VIP customers use the general support channels or may access dedicated VIP support via their account.
Not specifically disclosed; customers usually use the general support email or live chat for complaints.
No dedicated finance department email is publicly disclosed; financial inquiries are handled through the general support contact channels.
Not publicly available; standard practice is to address security concerns via the general support email.
+356 2778 0669 (Europe), and 8 (800) 775 34 89 (Russia)
No dedicated VIP phone line publicly available.
No separate complaints phone line publicly available.
Technical support is available via live chat, email, and phone during business hours. The live chat offers immediate assistance, while email and phone support are also responsive.
Financial matters, including payments and withdrawals, are managed through the main support email and phone contacts.
Security concerns are managed via general support channels; no dedicated contact details are public.
No official Telegram support account identified.
No official WhatsApp support account identified.
No official Viber support account identified.
No official WeChat support account identified.
The casino maintains an official Facebook page, but the exact URL is not publicly detailed.
An official Instagram account exists, though the precise URL is not widely publicized.
Cadoola Casino is present on Twitter/X; however, the direct URL is not explicitly available.
No official LinkedIn company page is publicly noted.
No specific official YouTube channel identified.
No official Telegram channel identified.
No official Discord server information available.
No information found about video call support availability.
Cadoola Casino uses email and live chat support but no specific mention of a formal ticket system.
Currently, Cadoola does not offer a dedicated mobile app; support chat is accessible via mobile browser.
No information found regarding push notification support.
SMS support is not commonly offered by Cadoola Casino.
There is no public information confirming callback service availability.
No official forums or community platforms directly linked to Cadoola Casino.
No dedicated mobile app for contacting support exists; support is accessed through the website's mobile version.
Video consultation platforms like Zoom or Teams are not supported.
Live chat and email support are available 24/7, including weekends and holidays.
Live chat and email support operate 24/7; phone support is generally available Monday to Friday, 10am to 8pm GMT+3.
Support is multilingual, including English, German, Polish, Chinese, French, Hungarian, and Portuguese.
Cadoola Casino serves various regions worldwide, including Europe, Latin America, New Zealand, and others.
Yes, players can access live chat support without mandatory pre-registration.
Document upload capability via chat is generally not supported; document submission is typically through account and email channels.
https://cadoola.com/privacy-policy
https://cadoola.com/terms-conditions
Use the "Forgot Password" function on the login page to receive password reset instructions via registered email.
Contact customer support with identity verification documents to review and restore account access.
Common reasons include violation of casino rules, suspicious activity, failure to verify identity, or bonus abuse.
Profile updates can be made through the account settings; for critical changes, support assistance may be required.
Immediately contact customer support, change password, and enable any available security measures such as 2FA.
If supported, 2FA setup is usually found in account security settings, involving linking to an authenticator app or phone.
Troubleshoot by checking mobile network, correct phone number, and possibly contact support for alternative verification methods.
Contact customer support with a formal request to delete your account, following identity verification.
Verify credentials, reset password if necessary, and contact support if issues persist.
Some casinos provide login history in account security settings; otherwise, request it from support.
Verification is required for regulatory compliance, fraud prevention, and ensuring responsible gaming.
Commonly a government-issued ID, proof of address, and proof of payment method.
Typically between 24 hours and a few days depending on volume and document quality.
Resubmit clear, valid documents and contact support for clarification.
Generally through the account verification section or by sending to support email.
Triggered by high transactions, suspicious activity, or regulatory requirements.
Multiple accounts are usually prohibited to prevent abuse; check casino policy.
Contact customer support immediately with details of the suspicious activity.
Contact support with alternative ID verification for account recovery.
Update phone number in account settings or via support request.
Limitations may be due to verification issues, account review, or regulatory compliance.
Deposit limits are settable through responsible gaming settings or by contacting support.
Self-exclusion allows players to block access temporarily; activate via responsible gaming tools or support.
Request account freeze by contacting customer support.
Report immediately to support with full details for investigation.
Common causes include payment method issues, insufficient funds, or verification blocks.
Withdrawals typically process within 2-5 business days, depending on method.
Cadoola Casino generally does not charge withdrawal or deposit fees, but third-party fees may apply.
Reasons include verification issues, account restrictions, or exceeding withdrawal limits.
Visa, MasterCard, Neteller, Skrill, Bank Transfer, Paysafecard, MiFinity, Ethereum, Bitcoin, Ripple, Litecoin, and others.
Minimum deposits are approximately €10-€20; maximum limits vary by payment method.
Limits vary, with monthly withdrawal limits around €20,000 for non-VIP players.
Contact support immediately to request withdrawal cancellation; may not be possible once processing starts.
Delays may occur due to verification, banking processing times, or weekends/holidays.
Withdrawals usually must be made to the original deposit method for security compliance.
Contact support with transaction details for investigation.
Request status via support or check account transaction history.
Can result from verification issues, suspicious activity, or regulatory restrictions.
Enhanced verification including ID, proof of address, and proof of source of funds.
Yes, daily and monthly withdrawal limits apply, increasing with VIP status.
Refunds depend on the casino’s policies and are usually handled via the original payment method.
Retry payment or contact support for assistance.
Generally not allowed after a withdrawal request is submitted.
To ensure compliance with anti-money laundering regulations.
Request from customer support or access through account transaction history.
Contact support promptly for investigation and resolution.
Euro, Bitcoin, Ethereum, Litecoin, Ripple, and 26 other currencies.
Yes, currency conversion is available but may involve exchange rates set by payment providers.
Players can deposit and withdraw using supported cryptocurrencies, processed according to blockchain confirmations.
Contact support with details; try alternative payment methods if persistent.
Contact support immediately to request a return; approval may vary.
Common issues include browser compatibility, internet connectivity, or outdated plugins.
Refresh browser or app, clear cache, and contact support if persistent.
Use live chat or email to notify support with game details.
Contact support to investigate session and game history.
Check device volume, browser settings, and reload the game.
Clear cache, check internet speed, and ensure device compatibility.
Verify bet confirmation; if error persists, contact support.
Results are typically displayed at the end of rounds; support can verify if needed.
Reload the game or contact support for assistance.
Restricted by jurisdiction, maintenance, or licensing issues.
Clear browser cache or app data via device settings.
Use supported browsers and update to latest software versions.
Contact support with bonus code and account details for review.
Found in the bonus terms and conditions on the casino website.
Delays or non-qualification; contact support for clarification.
Register and opt-in according to promotion rules on the casino site.
Verify code validity, expiry, and terms; contact support if issues persist.
Possible due to maintenance, region restrictions, or connection problems.
Check internet speed, browser compatibility, or contact support.
Report via live chat or email with details and screenshots if possible.
Check internet connection, browser compatibility, or try clearing cache.
Use recommended browsers and update to the latest version.
Modern casinos do not require Flash; use HTML5 compatible browsers.
Clear cache, use stable internet, or try a different browser.
Contact live chat or email with specific game issues.
