Casino Calzone supports customer contact primarily through live chat and email. Live chat can be accessed on their website for real-time help, and email support is available via [email protected] with replies typically within 24 hours.
Live chat, email support, and an FAQ section are available; there is no phone support.
https://www.casinocalzone.com
2017
Licensed by the Malta Gaming Authority (MGA) and regulated by the UK Gambling Commission.
Malta
Malta and United Kingdom
Yes, live chat is available 24/7 on the website with response times typically around 2-3 minutes.
The website features an FAQ section for common queries but does not prominently feature a contact form for direct inquiries.
No verified specific VIP support email is publicly available for Casino Calzone.
No separate complaints email is publicly listed; customers can use the general support email.
No specific finance department email is publicly available; general support email is used for financial inquiries.
No specific security department email is publicly listed.
Casino Calzone does not offer a customer support phone number.
No dedicated VIP phone line is available.
No separate telephone complaint line is available.
Technical support is offered via 24/7 live chat and email.
Contact through general support email; no dedicated financial department contact is listed.
No dedicated public contact information for security service.
No official Telegram support account is publicly known.
No official WhatsApp support account is publicly known.
No official Viber support account is publicly known.
No official WeChat support account is publicly known.
No verified official Facebook page URL publicly available.
No verified official Instagram account URL publicly available.
No verified official Twitter/X account URL publicly available.
No verified official LinkedIn company page URL publicly available.
No verified official YouTube channel URL publicly available.
No verified official Telegram channel URL publicly available.
No official Discord server information is publicly available.
Video call support is not a standard feature offered by Casino Calzone.
There is no separate ticket system; support is handled via live chat and email.
No dedicated mobile app with support chat is available; support is via website.
Push notifications for customer communications are not supported.
SMS support is not provided.
Callback service is not available.
There are no official forums or community platforms dedicated to Casino Calzone.
No dedicated mobile support app exists for customer support.
Video consultation platforms like Zoom or Teams are not used for support.
Support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
English, Finnish, Norwegian, Swedish.
Primarily European regions where licensing permits, including the UK and Malta-regulated territories.
Support generally requires providing an account name or email, but initial contact via live chat may be possible without full registration.
Document upload through live chat is not typically supported; documents are usually sent via email for verification.
https://www.casinocalzone.com/privacy-policy
https://www.casinocalzone.com/terms-and-conditions
Use the website's "Forgot Password" feature to receive reset instructions via registered email.
Contact customer support via live chat or email with identification documents to verify identity and request account reinstatement.
Common reasons include suspected fraud, violation of terms, verification issues, or self-exclusion requests.
Update profile information within the account settings online; some sensitive changes may require contacting support.
Immediately contact support, change password, enable two-factor authentication, and verify recent account activity.
No casino-specific instructions available; generally set up via account security settings if supported.
Possible reasons include network issues, incorrect phone number, or SMS blocked by carrier.
Submit a request to customer support to permanently close and delete your account.
Use password recovery, check for account restrictions, or contact support for assistance.
Login history may be accessed via account settings if the casino provides this feature.
Verification confirms player identity to comply with KYC, prevent fraud, and comply with regulatory requirements.
Typically government-issued ID, proof of address, and payment method verification documents.
Verification processing usually takes from a few hours to up to 24-48 hours.
Review rejection reasons, provide clearer or updated documents, and resend to support.
Documents are uploaded via secure account portal or sent by email as directed by support.
Additional checks may be triggered by large transactions, security flags, or regulatory requirements.
Most casinos allow only one account per player to prevent fraud and comply with regulations.
Contact customer support immediately and provide relevant details for investigation.
Update your email address with support using verification to regain account access.
Update phone number in account settings or by contacting support with verification.
Limitations may be due to verification issues, account restrictions, or compliance measures.
Set deposit limits via account responsible gaming settings or request assistance from support.
Self-exclusion is a tool to block access for a period to support responsible play; activated through account settings or support request.
Contact support to request a temporary account freeze usually offered for responsible gaming reasons.
Report immediately to support with evidence for investigation and account protection.
Issues may arise from payment method errors, bank restrictions, or incorrect details.
Withdrawals typically take from a few hours up to several days depending on payment method.
Most transactions are free, but some payment methods or currency conversions may incur fees.
Declines can be due to verification issues, suspicious activity, or terms violations.
MasterCard, Visa, Trustly, Neteller, Skrill, PaysafeCard.
Minimum deposits generally start from €10 with maximum limits dependent on payment method.
Maximum amounts vary by payment method; specific limits are detailed in casino terms.
Contact customer support immediately to request cancellation if the withdrawal is still pending.
Delays may be caused by pending verification, high withdrawal volumes, or payment processor delays.
Withdrawals usually must be made to the original payment source, but check casino policy for alternatives.
Contact support with transaction details to investigate and resolve payment issues.
Check account transaction history or contact support for detailed status.
Operations may be blocked due to security reviews, compliance checks, or account restrictions.
Additional identity verification documents such as government ID, proof of address, and proof of funds source.
Yes, withdrawal limits apply and vary depending on account status and payment method.
Refunds are processed back to the original payment method following casino policies and terms.
Retry payment, confirm payment details, or contact support for help resolving payment errors.
Withdrawal method changes are usually not allowed once a request is made; contact support if exceptional circumstances occur.
To comply with anti-money laundering regulations and ensure legal and transparent transactions.
Request transaction statements through the account portal or customer support.
Contact support with transaction details for investigation and resolution.
EUR, NZD, USD, NOK, SEK, CAD
Currency conversion is available depending on deposit currency; exchange rates and fees may apply.
No verified information on cryptocurrency payment support is available for Casino Calzone.
Contact support with error details to identify and resolve issues.
Typically you can request a reversal of incorrect deposits by contacting support promptly.
Game loading issues can be caused by internet connection, browser compatibility, or site maintenance.
Refresh the game, clear cache, or contact support if the problem persists.
Report errors via live chat or email support with detailed descriptions and screenshots if possible.
Report the incident to support with game details; winnings may be restored after investigation.
Check device volume settings, browser permissions, and refresh or restart the game.
Close other apps, update browser, clear cache, or try a different device or network.
Betting issues may be due to network lag, game rules, or technical glitches; contact support if unresolved.
Game round results are normally available in game history or via customer support on request.
Refresh the browser, restart device, or contact support if problems continue.
Game restrictions due to licensing, regional blocks, or technical issues.
Clear browser cache and cookies through browser settings to enhance performance.
Ensure device compatibility, update browser/app, or try reopening the game.
Contact support with details; check bonus terms and eligibility.
Wagering terms are provided in bonus terms and conditions on the casino website.
May be due to wagering conditions, game restrictions, or expired promotions.
Register and follow the specific rules detailed in the promotions section.
Verify code validity and eligibility, and contact support if issues persist.
Unavailability may be due to licensing restrictions or technical issues.
Check internet connection and browser compatibility; report persistent issues to support.
Use live chat or email to notify support with details for prompt assistance.
Check internet connection, browser compatibility, or try clearing cache and disabling extensions.
Use updated and supported browsers recommended by the casino; clear cache if issues occur.
Most games are HTML5 based; however, update necessary plugins via official websites.
Optimize device performance, use wired internet, and close unnecessary tabs or apps.
Contact live chat or email support for game-related technical assistance.
