How to contact the casino support service?
You can contact Campeonbet Casino support primarily via live chat available from 09:00 to 01:00 CET and by sending email to [email protected].
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What contact methods are available for customers?
Live chat, email [email protected], AI chatbot outside live chat hours.
Casino website
https://campeonbet.com
Casino launch date
Campeonbet Casino was launched in 2017.
Gaming license
Licensed under Curacao Gaming Control Board; License No. 8048/JAZ2021-155 issued by Government of Curacao.
Casino headquarters location
Schout Bij Nacht Doormanweg 40, Curaçao.
License jurisdiction
Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available on the website from 09:00 to 01:00 CET. Outside these hours, an AI chatbot is available. Response times during live chat hours are generally prompt, but can vary.
Is there a contact form on the website?
Yes, there is a contact form available on the website for submitting inquiries.
Technical support email
VIP support email
No specific VIP support email found; general support email [email protected] can be used.
Complaints email
No dedicated complaints email is publicly listed; use [email protected] to escalate issues.
Finance department email
Not explicitly listed; general email [email protected] may be used for financial inquiries.
Security service email
Not publicly available; security-related concerns can be reported through [email protected].
Support hotline phone number
No support phone number is available for Campeonbet Casino.
VIP line for premium customers
No dedicated VIP phone line reported.
Separate complaint line
No separate complaints phone line available.
Technical support
Technical support is offered via live chat during operating hours and email [email protected] outside those hours.
Financial department
Contact via general support email [email protected]; no dedicated direct contact found.
Security service
Contact security concerns through general support channel [email protected].
Telegram support account
No official Telegram support account publicly listed.
WhatsApp support account
No official WhatsApp support number or account available.
Viber support account
No official Viber support account.
WeChat support account
No official WeChat support account.
Facebook page
https://www.facebook.com/campeonbet (No official page confirmed, but company likely maintains social presence).
Instagram page
https://www.instagram.com/campeonbet/
Twitter/X page
No official Twitter/X account verified.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel available.
Discord server
No official Discord server reported.
Are there video calls with consultants?
No video call support option is available.
Is there a ticket system (helpdesk)?
There is a contact form and email support that likely function as a ticket system, but no dedicated helpdesk platform publicly advertised.
Is there a mobile app with support chat?
There is no dedicated mobile app; support chat is available on the mobile-responsive website.
Are push notifications supported?
No information on push notification support for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms are available.
Is there a mobile app for contacting support?
No dedicated mobile app for support; support is via the website.
Are Zoom/Teams consultations possible?
No Zoom or Teams video consultations are provided.
Is support available on weekends and holidays?
Live chat support is available daily from 09:00 to 01:00 CET, covering weekends and holidays.
What are the support service operating hours?
Support is live via chat from 09:00 to 01:00 CET daily; an AI chatbot supports off hours.
Supported languages
Support languages include English, Spanish, Portuguese, Swedish, German, Norwegian, Finnish.
Service regions
Campeonbet serves a global market except restricted countries like the US and Australia, with strong presence in Latin America and Europe.
Can I contact support without registration?
Support can generally be accessed without registration via live chat and email.
Can I send documents through chat?
Document upload via live chat is not explicitly confirmed; usually done through account verification portals.
Privacy policy link
https://campeonbet.com/privacy-policy
Terms of service link
https://campeonbet.com/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery feature on the login page by entering your registered email to receive reset instructions.
How to restore access to a blocked account?
Contact customer support via live chat or email to resolve account blocking issues by verifying identification.
Why is my account blocked?
Accounts can be blocked for security reasons, verification failures, suspected fraud, or violating terms of service.
How to change profile information?
Profile changes can be made via the account settings after logging in; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and initiate password changes and verification steps.
How to set up two-factor authentication?
Two-factor authentication setup instructions are not publicly specified; contact support to inquire about enhanced security options.
Why am I not receiving SMS confirmation codes?
Check your phone network, ensure correct phone number entry, and contact support if issues persist.
How to delete my casino account?
Account deletion requests must be submitted to customer support, which will guide through the process after verification.
What to do if I can't log into my account?
Use password reset, check for account restrictions, clear browser cache, or contact support if problems continue.
How to check account login history?
The feature to view login history may be available in account settings or by requesting support assistance.
Why is document verification required?
Verification is required to comply with KYC regulations, prevent fraud, and ensure secure and legal transactions.
What documents are needed for verification?
Usually, government-issued ID, proof of address, and proof of payment method are required.
How long does document verification take?
Verification typically takes 24 to 72 hours depending on document quality and support workload.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for guidance if rejections occur.
How to upload documents for verification?
Documents are uploaded via the account verification section or sent to support email as directed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Multiple accounts are generally prohibited and may lead to account closure or restriction.
How to report suspicious activity?
Report suspicious activity immediately via live chat or support email providing relevant details.
What to do if I lose access to my email?
Contact support with identity verification to update your account email.
How to change phone number in my account?
Phone number can be changed through account settings or by contacting support with verification.
Why are my account functions limited?
Limitations are imposed due to pending verification, suspicious activity, or compliance reasons.
How to set deposit limits?
Deposit limits can usually be set via account responsible gaming settings or by request to support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool allowing players to block access temporarily or permanently; activated via account settings or support.
How to temporarily freeze my account?
Account freeze can be requested through support for a specified period for responsible gaming.
What to do if I suspect fraud?
Immediately contact support providing details to investigate and secure your account.
Why is my deposit not going through?
Deposits may fail due to payment method issues, network errors, or account restrictions; contact support for help.
How long does withdrawal processing take?
Withdrawals are processed within 1 to 3 days depending on method; e-wallets and crypto are faster.
What fees are charged for transactions?
Most deposits are fee-free; some withdrawal methods may have fees depending on the provider.
Why was my withdrawal request declined?
Reasons include incomplete verification, suspicious transactions, or insufficient funds.
What deposit methods are available?
Bank transfers, credit/debit cards, e-wallets, cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start at €20; maximum deposits vary by method.
Maximum deposit amount
Information varies, but typically large deposits available; specific max limits depend on payment type.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays may be caused by verification issues, banking delays, or security checks.
Can I withdraw to a different card?
Withdrawals generally must go to the original deposit method; alternative withdrawal methods may be available.
What to do if money was debited but not credited?
Contact support immediately with transaction details to resolve.
How to check the status of a financial transaction?
Check account transaction history or contact support for transaction updates.
Why are financial operations blocked?
Blocks may happen due to compliance issues, security concerns, or suspicious activity detection.
What documents are needed for large withdrawals?
Enhanced verification documents such as bank statements or proof of source of funds.
Are there withdrawal limits?
Yes, daily and monthly withdrawal limits apply to manage risk.
How do refunds work?
Refunds are processed based on the casino’s policies; contact support for assistance.
What to do with failed payments?
Report to support with details to resolve payment issues.
Can I change the withdrawal method?
Typically no, withdrawals must be made via the original deposit method due to security policies.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimate transactions.
How to get a financial transaction statement?
Request statements via support or account transaction history.
What to do if a payment is stuck?
Contact support to investigate and resolve stuck payment issues.
What currencies does the casino accept?
Multiple, including USD, EUR, cryptocurrencies, and others depending on region.
Is there currency conversion?
Yes, currency conversion is supported at applicable rates depending on payment method.
How do cryptocurrency payments work?
Deposit and withdraw using supported cryptocurrencies with blockchain verification.
What to do with payment system errors?
Contact support with error details for resolution.
Can I return an erroneous deposit?
Contact support as soon as possible to address erroneous deposits.
Why won't the game load?
Check internet, browser compatibility, clear cache, or try another device; contact support if persisting.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issues persist.
How to report a game error?
Use support live chat or email to report game errors with details.
Why did my winnings disappear after a crash?
Contact support immediately for investigation and resolution.
Game sound not working - what to do?
Check device sound settings and browser permissions; restart browser or device.
Game lagging or freezing - how to fix?
Clear cache, update browser, close background apps, or switch device.
Why isn't my bet being counted?
May be due to network issues or game glitches; contact support for review.
How to check game round results?
Results are usually displayed on screen; contact support for detailed inquiries.
What to do if the game is not responding?
Try refreshing or restarting; if issue continues, contact support.
Why are some games unavailable?
Restricted due to licensing or regional laws.
How to clear cache for better game performance?
Clear browser cache and cookies via settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or try another device.
What to do if bonus didn't activate?
Contact support with bonus details for manual adjustment.
How to check bonus wagering requirements?
Wagering terms are listed in bonus terms and conditions.
Why aren't bonus points being credited?
Points may delay due to system updates; contact support if delayed excessively.
How to participate in tournaments and promotions?
Register and opt-in as per promotion rules on the website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support to check issues.
Why is Live Casino unavailable?
Could be maintenance or regional restrictions; contact support for info.
Problems with video streaming in live games?
Check internet connection and device compatibility; refresh or change device.
How to report a technical glitch?
Use live chat or email support with details of the glitch.
What to do if the website won't load?
Clear cache, check internet, try a different browser, or contact support.
Browser compatibility issues?
Use recommended browsers like Chrome or Firefox and keep updated.
How to update Flash Player or other plugins?
Flash is mostly obsolete; enable HTML5 features or update browser.
What to do with slow website loading?
Close other tabs, clear cache, check connection, or try another device.
How to get technical support for games?
Contact support via live chat or email for game-related assistance.