You can contact Candy Casino support primarily through the live chat feature available on the website for registered users, or by sending support emails for various inquiries including technical and financial issues.
Live chat, email support, telephone (limited), and FAQ section on the site.
The official website is candy.casino.
Candy Casino was launched in 2021.
Candy Casino operates under a gaming license issued by the government of Curaçao.
The casino headquarters are registered in Curacao under the operator WoT N.V.
Curaçao.
Yes, there is a live chat available only for registered players. It operates 24/7, and response times are typically within 4 minutes of sending a message.
There is no specific contact form, but direct email contact and live chat are provided.
The general support email is [email protected].
No specific VIP support email has been publicly listed for Candy Casino.
There is no publicly specified dedicated complaints email; general support email can be used for complaints.
For financial inquiries, an email such as [email protected] was mentioned in similar contexts, but no direct Candy Casino financial email is confirmed.
A specific security service email is not publicly available.
Candy Casino does not offer a general customer support phone number.
No dedicated VIP phone line is publicly provided.
No separate complaints phone line is available.
Technical support is available via the live chat 24/7 and through email correspondence.
Financial inquiries can be made through the general support email; specialized finance emails are typically handled via email contact.
Security-related issues can be reported through general support channels; no dedicated contact is specified.
No official Telegram support account is disclosed.
No official WhatsApp support number/account is provided.
No official Viber support account is available.
No official WeChat support account exists.
No official Facebook page URL was confirmed for Candy Casino.
No official Instagram account URL found.
No official Twitter/X account URL found.
No official LinkedIn company page was found.
No official YouTube channel was identified.
No official Telegram channel was found.
No official Discord server information is available.
No video call support with consultants is offered.
Candy Casino does not have a formal ticketing/helpdesk system; support is via chat and email.
There is no dedicated mobile app for Candy Casino, but the mobile website is fully optimized and offers live chat support.
Push notifications for customer communications are not mentioned as supported.
SMS support is not available.
Callback service is not offered.
No official forums or community platforms are linked directly to Candy Casino.
No dedicated support mobile app exists; support is accessible via mobile website.
Video consultation platforms like Zoom or Teams are not supported.
Support operates 24/7, including weekends and holidays, mainly via live chat and email.
Support is available 24 hours a day, 7 days a week.
The primary customer support language is English.
Candy Casino serves customers in multiple regions but applies territorial restrictions typical of licensed online casinos under Curaçao jurisdiction.
Live chat requires player registration; email support can be contacted without registration.
Document upload capability via chat is generally not available; documents are usually sent via email.
The privacy policy is typically found at candy.casino/privacy or the website footer.
Terms of service are usually available at candy.casino/terms or linked in the website footer.
Use the "Forgot Password" link on the login page to reset your password via registered email.
Contact customer support via email with verification documents to request account review and reactivation.
Common reasons include suspicious activity, verification failures, or violation of terms and conditions.
Profile updates can generally be made in the account settings section after logging in.
Immediately contact support, change passwords, and enable any available security features.
If available, 2FA setup instructions are provided in security settings; otherwise, request info from support.
Possible issues include incorrect phone number, network problems, or restrictions by mobile provider.
Request account deletion by contacting customer support with a formal request.
Use password reset options or contact support for assistance with account recovery.
If available, login history can be accessed in account security settings; else inquire with support.
To comply with KYC regulations to prevent fraud, money laundering, and to verify identity.
Typically a government-issued ID, proof of address, and payment method verification documents.
Verification usually takes from 24 hours to 3 business days depending on workload.
Submit clear, valid, and correctly formatted documents; ask support for specific reasons and guidance.
Upload through the account verification section or send via the designated support email.
Additional checks may be triggered by large transactions or changes in account details.
Most casinos prohibit multiple accounts per player to prevent abuse; check terms for Candy Casino specifics.
Contact customer support immediately with details of the suspicious activity.
Contact support with alternative ID verification to update your email address.
Update phone number in account settings or request support assistance.
Limitations may be due to pending verifications or suspected security issues.
Deposit limits can usually be set in account settings or upon request to support.
Self-exclusion allows players to block themselves temporarily or permanently for responsible gambling and can be activated via account settings or support.
Contact customer support to request an account freeze period.
Report suspicions immediately to support with all relevant details and cease account activity.
Common causes include payment method issues, limits, or technical errors; verify with support.
Withdrawals can take from a few minutes to several business days depending on method and verification.
Some casinos charge withdrawal fees; check Candy Casino's terms for applicable fees.
Reasons include pending verification, bonus wagering requirements not met, or suspicious activity.
Credit cards (Visa, MasterCard), e-wallets, bank transfers, and cryptocurrencies are commonly accepted.
Minimum deposit is generally around $10; maximum varies by payment method and casino policy.
Typically varies; specific maximums depend on payment method and casino rules.
Contact support immediately to request cancellation if the withdrawal has not been processed.
Delays may be caused by verification, high request volumes, or banking processing times.
Generally no; withdrawals must be made to the original deposit method for security reasons.
Contact support with transaction details to investigate and resolve the issue.
Check account history or transaction status in account dashboard or ask support.
Possible due to regulatory checks, suspicious activity, or incomplete verification.
Proof of identity, proof of address, and source of funds documents are often required.
Yes, casinos set daily, weekly, or monthly withdrawal limits per account or payment method.
Refunds are typically credited back to the original payment method after verification.
Contact support with payment details to resolve issues or try alternative methods.
Usually no; withdrawals must be made to the original deposit method, but check specific casino policies.
To comply with anti-money laundering laws and verify legitimacy of funds.
Request statements via account dashboard or customer support.
Contact support promptly to investigate and facilitate payment release.
Candy Casino accepts multiple currencies including USD, EUR, and cryptocurrencies.
Currency conversion is available with typically applied exchange rates and possible fees.
Players deposit using supported cryptocurrencies; funds are converted or used directly for betting.
Report to support with details for troubleshooting or alternative payment options.
Contact support immediately to request return of an erroneous deposit.
Possible reasons include browser issues, slow internet, or software bugs; try refreshing or changing browser.
Refresh the game, clear browser cache, or contact support if issues persist.
Use support channels to report with details of the game, error, and device used.
Contact support immediately; winnings may be restored after investigation.
Check device volume, browser settings, or try reloading the game.
Clear cache, check internet speed, close background apps, or switch browsers.
Verify bet placement, game rules, and refresh; report persistent issues to support.
Game results can often be reviewed in game history or by support if unclear.
Refresh the page or restart the browser; report to support if ongoing.
Games may be restricted due to geolocation, license limitations, or maintenance.
Clear browser cache and cookies via browser settings.
Check for browser compatibility, update browser, or switch to desktop view.
Check bonus terms and contact support with details for assistance.
Wagering terms are detailed in bonus terms or account bonus section.
Ensure eligibility criteria are met and contact support for discrepancies.
Register and follow promotion rules; details are on the casino’s promotions page.
Verify code validity and terms; contact support if issues persist.
May be due to geolocation restrictions or technical issues; check support notifications.
Check internet speed, update browser, or contact support for technical assistance.
Use live chat or email to notify support with detailed description.
Check internet connection, browser compatibility, and clear cache or try another device.
Use recommended browsers like Chrome or Firefox and keep them updated.
Most games use HTML5 now; if needed, update plugins via official websites.
Clear cache, disable browser extensions, or switch to faster internet.
Contact casino support via live chat or email for game-specific help.
