How to contact the casino support service?
Candyland Casino primarily offers customer support through a 24/7 live chat feature available on their website. Players can also reach out via email for assistance with various issues.
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What contact methods are available for customers?
Live chat, email support, and phone support.
Casino website
https://candyland.casino
Casino launch date
Candyland Casino was launched in 2022.
Gaming license
Candyland Casino holds a gaming license issued by the Curacao gaming authority.
Casino headquarters location
The specific physical location of Candyland Casino's headquarters is not publicly disclosed, which is common with some offshore online casinos.
License jurisdiction
The casino is licensed under the jurisdiction of Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website which operates 24/7. Response times in the live chat are generally prompt, often within minutes.
Is there a contact form on the website?
There is no verified information that a contact form is available, but support is mainly via live chat and email.
Technical support email
VIP support email
No specific VIP support email is publicly listed; VIP support is generally handled through live chat.
Complaints email
There is no dedicated complaints email publicly disclosed; complaints are handled through general support channels.
Finance department email
No separate finance department email is publicly available; financial inquiries can be directed to general support.
Security service email
No specific security service email is publicly listed.
Support hotline phone number
There is no confirmed phone support number publicly available.
VIP line for premium customers
No dedicated VIP phone line is publicly available.
Separate complaint line
No dedicated complaint phone line is listed.
Technical support
Technical support is available 24/7 via live chat and email.
Financial department
Financial inquiries are managed through the support email or live chat.
Security service
Security concerns should be directed through the general support contact via live chat or email.
Telegram support account
No official Telegram support account is publicly known.
WhatsApp support account
No official WhatsApp support account is publicly known.
Viber support account
No official Viber support account is publicly known.
WeChat support account
No official WeChat support account is publicly known.
Facebook page
No official Facebook page URL is listed for Candyland Casino.
Instagram page
No official Instagram page URL is listed.
Twitter/X page
No official Twitter or X page URL is listed.
LinkedIn page
No official LinkedIn company page is publicly available.
YouTube channel
No official YouTube channel is listed.
Telegram channel
No official Telegram channel is publicly known.
Discord server
No official Discord server information is publicly available.
Are there video calls with consultants?
There is no information confirming availability of video calls with customer support consultants.
Is there a ticket system (helpdesk)?
A ticket system is not explicitly listed; support is primarily via live chat and email.
Is there a mobile app with support chat?
Candyland Casino does not appear to have a dedicated mobile app with support chat; support is accessible via their mobile-optimized website.
Are push notifications supported?
There is no information that the casino supports push notifications for customer communications.
Is SMS support available?
SMS support is not mentioned as available.
Can I request a callback?
There is no verified information that callback service is available.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to Candyland Casino are publicly recognized.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support is available.
Are Zoom/Teams consultations possible?
Video consultation platforms such as Zoom or Teams are not used for support.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Customer support operates 24 hours a day, 7 days a week.
Supported languages
Support is provided in English.
Service regions
Candyland Casino supports players internationally, including regions like the United States, Canada, and the UK.
Can I contact support without registration?
Typically, live chat support is accessible without prior registration on the site.
Can I send documents through chat?
Document upload via chat is generally supported for verification purposes.
Privacy policy link
https://candyland.casino/privacy-policy
Terms of service link
https://candyland.casino/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive instructions via email to reset the password.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, failed verification, or regulatory compliance checks.
How to change profile information?
Profile updates can usually be made via the account settings page or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support to report suspicious activity and secure the account.
How to set up two-factor authentication?
If available, 2FA setup instructions are found in the security settings of the user account.
Why am I not receiving SMS confirmation codes?
This may be due to network issues, incorrect phone number, or carrier blocking messages.
How to delete my casino account?
Contact customer support to request account deletion in compliance with privacy regulations.
What to do if I can't log into my account?
Use password recovery, check internet connection, clear cache, or contact support if issues persist.
How to check account login history?
Login history is typically available in account security or settings sections if provided.
Why is document verification required?
Verification is needed for identity confirmation to comply with KYC and prevent fraud or money laundering.
What documents are needed for verification?
Common documents include government-issued ID, proof of address, and payment method verification.
How long does document verification take?
Verification usually takes from a few hours up to several days depending on the workload.
What to do if documents are rejected?
Resubmit clear and valid documents or contact support for further guidance.
How to upload documents for verification?
Upload documents via the verification section of the user account or as instructed by support.
Why does my account require additional verification?
Additional checks may be triggered by large withdrawals, suspicious activity, or regulatory policies.
Can I have multiple accounts?
Most casinos, including Candyland, prohibit multiple accounts per player to prevent abuse.
How to report suspicious activity?
Report through live chat or email immediately with details of the suspected activity.
What to do if I lose access to my email?
Contact support to verify identity and update email information in the account.
How to change phone number in my account?
Update phone number via account settings or request the change through support.
Why are my account functions limited?
Limits may result from pending verifications, regulatory restrictions, or policy enforcement.
How to set deposit limits?
Deposit limits can be set via account responsible gambling settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion allows players to block themselves from playing for a period; activation is via account settings or support.
How to temporarily freeze my account?
Request account freeze through customer support or use responsible gambling tools if available.
What to do if I suspect fraud?
Report immediately to support with all relevant information for prompt investigation.
Why is my deposit not going through?
Check payment method, account status, or contact support for assistance.
How long does withdrawal processing take?
Withdrawals typically process within 1 to 14 days depending on the method.
What fees are charged for transactions?
Fees vary by payment method; many casinos do not charge fees but third-party fees may apply.
Why was my withdrawal request declined?
Reasons include incomplete verification, policy violations or insufficient funds.
What deposit methods are available?
Visa, MasterCard, cryptocurrencies, e-wallets, and debit cards.
What are the minimum and maximum deposit amounts?
Deposit limits vary, commonly minimum is around €10-20 with no fixed public max.
Minimum deposit amount
Usually €10 or equivalent.
Maximum deposit amount
Varies, often capped by payment method or casino policy.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation if withdrawal is not yet processed.
Why is my withdrawal taking so long to process?
Delays may be due to verification, bank processing times, or internal reviews.
Can I withdraw to a different card?
Withdrawals usually must go to the same method used for deposit or approved alternatives.
What to do if money was debited but not credited?
Contact support with transaction details to resolve payment discrepancies.
How to check the status of a financial transaction?
Use account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks may be due to compliance checks, verification issues, or suspicious activity.
What documents are needed for large withdrawals?
Enhanced verification documents like bank statements or proof of income may be required.
Are there withdrawal limits?
Casinos impose daily, weekly, or monthly withdrawal limits to comply with regulations.
How do refunds work?
Refunds are processed through support; policies vary between casinos.
What to do with failed payments?
Retry with another method or contact support for help resolving issues.
Can I change the withdrawal method?
Withdrawal methods generally cannot be changed after a request; check with support.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request via support or download from account transaction history.
What to do if a payment is stuck?
Contact support with payment details for investigation and resolution.
What currencies does the casino accept?
Commonly USD, EUR, GBP, CAD, and cryptocurrencies.
Is there currency conversion?
Currency conversion may be automatic with possible exchange fees depending on payment method.
How do cryptocurrency payments work?
Deposits and withdrawals can be made using popular cryptos with wallet addresses provided.
What to do with payment system errors?
Retry payment and contact support if problem persists.
Can I return an erroneous deposit?
Contact support immediately to reverse mistaken deposits if possible.
Why won't the game load?
Check internet connection, browser compatibility, and clear cache or try another device.
What to do when there's a game crash?
Reload the game and report the crash to support if problem continues.
How to report a game error?
Contact support via live chat or email providing detailed error information.
Why did my winnings disappear after a crash?
Contact support immediately to resolve possible technical or account issues.
Game sound not working - what to do?
Check device volume settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, or switch to a more stable internet connection.
Why isn't my bet being counted?
This could be due to connection issues, game errors, or account restrictions; report to support.
How to check game round results?
Results are usually displayed on screen after the round or accessible via game history.
What to do if the game is not responding?
Refresh the game or browser and contact support if unresponsiveness persists.
Why are some games unavailable?
Game restrictions can be due to licensing, location, or technical issues.
How to clear cache for better game performance?
Clear browser cache from settings or app data on mobile devices.
Problems with game display on mobile device?
Update browser, clear cache, or try another device or browser.
What to do if bonus didn't activate?
Contact support with bonus details for assistance.
How to check bonus wagering requirements?
Terms and conditions or bonus section on the website contain wagering details.
Why aren't bonus points being credited?
Check if bonus conditions are met and contact support if points don’t appear.
How to participate in tournaments and promotions?
Register and follow official promotional instructions on the casino website.
What to do if promo code doesn't work?
Verify code validity and conditions or contact support for help.
Why is Live Casino unavailable?
Possible due to regional restrictions, internet issues, or maintenance.
Problems with video streaming in live games?
Check internet speed, disable VPNs and refresh browser or device.
How to report a technical glitch?
Contact support promptly via live chat or email with glitch details.
What to do if the website won't load?
Check internet, clear cache, try another browser or disable VPN.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, or Edge supported by the casino.
How to update Flash Player or other plugins?
Flash is largely obsolete; ensure browser is up to date for HTML5 games.
What to do with slow website loading?
Clear cache, check internet speed, or try another browser/device.
How to get technical support for games?
Contact live chat or email support specifying the game and issue.