Captain Marlin Casino support can be contacted primarily through live chat, email, and phone. Live chat offers quick assistance around the clock, while email is suitable for more detailed inquiries. Phone support is also available for direct communication.
Live chat, email, phone, and social media platforms.
https://www.captainmarlincasino.com
Captain Marlin Casino was launched in the summer of 2021.
Captain Marlin Casino holds gaming licenses from respected regulatory bodies, including the Malta Gaming Authority. It is not licensed by the UK Gambling Commission.
Specific physical headquarters location information is not publicly verified for Captain Marlin Casino.
Malta Gaming Authority.
Yes, there is a live chat feature available 24/7 on the website. Response times are typically quick, with replies usually within a few minutes.
Yes, a contact form is available on the website to submit inquiries.
No specific verified email for VIP support is publicly available.
No publicly listed dedicated complaints email is found; customers generally use general support email or live chat for complaints.
No specific verified email address for finance inquiries is publicly listed.
No publicly available specific security service email.
+44 (20) 360-879-81 (UK phone number provided for customer support).
No dedicated VIP phone line publicly verified.
No dedicated complaints phone line verified.
Technical support is available via live chat and email 24/7 for resolving technical issues.
Financial inquiries can be addressed through the general support email and phone contact.
Security-related concerns should be directed to general customer support contacts; no exclusive security contact is listed.
No official Telegram support account found.
No official WhatsApp support number/account found.
No official Viber support account found.
No official WeChat support account found.
No verified official Facebook page for Captain Marlin Casino identified.
No official Instagram account verified.
No official Twitter/X account verified.
No official LinkedIn company page identified.
No official YouTube channel found.
No official Telegram channel identified.
No official Discord server information found.
Video call support is not offered.
A formal ticket system is not specifically confirmed; customers mainly use live chat or email.
There is no dedicated mobile app; the website is mobile-friendly with access to live chat support.
Push notifications for customer communications are not confirmed.
SMS support for customer service is not provided.
Callback service availability is not indicated.
No official forums or community platforms related to Captain Marlin Casino are known.
No dedicated mobile app for support is available.
Zoom or Teams consultations for support are not offered.
Support is available 24/7, including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
English and Russian languages are supported by customer service.
Customers from the United Kingdom, Germany, Australia, Austria, Finland, New Zealand, and other regions are served.
Typically, live chat and email support require registration or at least login to the casino account for specific inquiry handling.
Document upload capability through chat is not confirmed; email is preferred for sending official documents.
https://www.captainmarlincasino.com/privacy-policy
https://www.captainmarlincasino.com/terms-and-conditions
Use the "Forgot Password" link on the login page to reset your password via email.
Contact customer support via live chat or email with verification documents to request account restoration.
Common reasons include suspicious activity, violating terms, or failing verification procedures.
Profile information can be updated in account settings or by contacting support if certain data requires manual changes.
Immediately contact support, change your password, and follow security recommendations.
Setting up 2FA involves accessing security settings in your account; if unavailable, contact support for guidance.
This may be due to network issues, blocked numbers, or incorrect phone details; verify with support.
Account deletion requests must be submitted to customer support, often requiring identity verification.
Verify login details, reset password if needed, clear cache/browser data, or contact support.
Some casinos offer login history in account security settings; ask support if unavailable.
KYC verification prevents fraud, ensures identity compliance, and protects against money laundering.
Typically required are government-issued ID, proof of address, and payment method verification.
Verification usually takes from a few hours up to several days depending on workload.
Resubmit clear and valid documents as per instructions or contact support for help.
Documents can be uploaded via account profile or emailed directly to support.
Additional verification may be triggered by large withdrawals or suspicious account activity.
Most casinos, including Captain Marlin, prohibit multiple accounts per player.
Report suspicious activity via live chat or email immediately for investigation.
Update your email address through support after identity verification.
Phone number changes can be done via account settings or with support assistance.
Limitations may result from pending verification, security concerns, or self-exclusion status.
Deposit limits can be set in responsible gaming settings or by contacting support.
Self-exclusion allows players to restrict access for a period to control gambling; activated through account settings or support.
Account freeze requests must be made via customer support.
Immediately inform customer support and monitor your account for unauthorized activity.
Possible causes include incorrect payment details, insufficient funds, or technical issues.
Withdrawals typically take from 24 hours up to 5 working days depending on method and verification.
Most transactions are free of commission, but some payment providers may charge fees.
Withdrawals can be declined for incomplete verification, suspicious activities, or term violations.
Accepted methods include Visa, Mastercard, Skrill, Neteller, Bitcoin, and other e-wallets.
Minimum deposits generally start at 20 euros; maximum amounts vary by payment method.
Usually 20 euros or equivalent.
Varies, with some limits reaching several thousand euros per transaction.
Contact support immediately to attempt withdrawal cancellation before processing.
Delays may arise from verification, payment provider processing times, or high volume.
Withdrawals must generally be made to the original deposit method for security reasons.
Contact support with transaction details for investigation and resolution.
Check your account transactions page or contact support for updates.
Blocks may occur due to verification issues, security concerns, or regulatory compliance.
Additional proof of source of funds and ID verification documents may be required.
Withdrawal limits apply, typically daily, weekly, and monthly caps exist.
Refunds are processed back to the original payment method following casino policies.
Report failed payments to support with transaction specifics for assistance.
Withdrawal methods usually cannot be changed after the request is submitted.
To comply with anti-money laundering laws and verify legitimacy of funds.
Request transaction statements from customer support as needed.
Contact support promptly to resolve any stuck payment issues.
Captain Marlin accepts euros, British pounds, US dollars, and cryptocurrencies like Bitcoin.
Currency conversion is offered but may involve conversion fees depending on payment provider.
Players can deposit and withdraw using Bitcoin and possibly other cryptocurrencies via supported wallets.
Report errors to support with detailed information for troubleshooting.
Erroneous deposits should be reported immediately to support for rectification.
Game loading issues may be due to browser incompatibility, network problems, or technical faults.
Refresh the browser or app; contact support if the issue persists.
Report errors through live chat or email with detailed descriptions.
Contact support to investigate and resolve any discrepancies after a crash.
Check device sound settings, try a different browser, or restart the game.
Clear cache, close other applications, or check internet connection speed.
Bet errors may relate to bet limits, game rules, or technical glitches; check with support.
Results can be viewed in game history or logs if provided by the casino.
Try refreshing the page or restarting the device; contact support if unresolved.
Restrictions may result from licensing, geo-blocks, or game provider agreements.
Clear browser cache from settings or app cache on mobile devices.
Update browser, enable compatible settings or try another device.
Verify terms, contact support with details to investigate bonus issues.
Wagering details are found in the bonus terms and conditions section.
This might be due to unmet requirements or system delays; contact support for clarification.
Register and opt-in as required; follow official promotion rules provided by the casino.
Ensure code validity and terms compliance; contact support if issues continue.
Reasons include maintenance, regional restrictions, or internet connection problems.
Check internet speed and browser compatibility; contact support if problem persists.
Report via live chat or email with a detailed description and screenshots if possible.
Clear cache, switch browsers, check internet connection, or contact support if persistent.
Update browser to the latest version or try alternatives recommended by the casino.
Follow official plugin provider instructions; many games now run without Flash.
Clear browser cache, close unused tabs, or switch devices or networks.
Use live chat or email to contact support specialized in gaming issues.
