The primary contact method for Caravelle Casino support is via phone and email. Customers can call their main phone support line or send inquiries to their marketing email. In-person support is also available at the casino location.
Phone, email, in-person visits.
https://www.caravellecasino.com
Specific launch date not publicly detailed; Caravelle Casino operates as part of Caravelle Hotel & Casino, a longstanding establishment in Christiansted, St. Croix.
Specific gaming license details are not publicly listed; typically, casinos in U.S. Virgin Islands operate under local regulatory authorities overseeing gaming activities.
44A Queen Cross Street, Christiansted, St Croix, U.S. Virgin Islands 00820
U.S. Virgin Islands
There is no verified information showing that Caravelle Casino offers a live chat service on their website or its availability hours.
There is no confirmed presence of a contact form on the official Caravelle Casino website; primary contact is via email and phone.
Not specifically provided; general inquiries can be sent to [email protected]
No dedicated VIP support email publicly available.
No dedicated complaints email publicly available.
No specific finance department email publicly listed.
No public security service email is listed.
+1 340-227-7156
Not publicly specified.
Not publicly specified.
Technical support is generally handled through the main contact phone and email; no specialized dedicated technical support contacts found.
No direct contact publicly listed; financial inquiries likely channeled through main phone or email.
No dedicated public contact available; security handled internally.
Not available.
Not available.
Not available.
Not available.
Not explicitly verified; Caravelle Casino has an X (Twitter) account at https://x.com/caravellecasino
Not publicly confirmed.
https://x.com/caravellecasino
Not publicly available.
Not publicly available.
Not publicly available.
Not publicly available.
No information about video call support.
Not publicly confirmed.
No details about a dedicated mobile app with support chat.
No public information on push notification support.
No SMS support information available.
Not publicly stated.
No official forums or community platforms identified.
None identified.
No such options detailed.
Support phone line operates daily from 2 PM to 1 AM, including weekends.
Mondays through Sundays, 2 PM to 1 AM.
English is the primary support language given the U.S. Virgin Islands location.
Primarily supports customers in the U.S. Virgin Islands region.
Likely yes, as phone and email contact do not require prior registration.
No chat support publicly available, so document upload via chat not available.
https://www.hotelcaravelle.com/privacy-policy
Terms are referenced within the privacy policy area but no distinct URL found.
Typically, casinos require using an account recovery or "forgot password" link on their login page to reset passwords through email.
Common procedure involves contacting customer support via phone or email with identity verification to restore access.
Accounts may be blocked due to security issues, suspicious activity, or failure to comply with casino policies and verification requirements.
Profile changes are usually made through the user account portal or by contacting support directly.
Immediately notify customer support by phone or email, change passwords, and follow security instructions.
Generally done via account security settings if offered; no specific 2FA setup details for this casino found.
Could be due to mobile carrier issues or incorrect phone number; verify details and contact support.
Account deletion usually requires contacting customer support to process the request according to privacy regulations.
Verify credentials, reset password if needed, or contact support for assistance.
Not publicly detailed; some casinos provide login activity in account settings.
For identity confirmation to comply with legal KYC (Know Your Customer) and anti-fraud measures.
Usually government-issued ID, proof of address, and sometimes proof of payment method.
Generally processed within 24 to 72 hours depending on casino workload.
Resubmit clearer copies or alternative accepted documents as instructed by support.
Typically done via account portal upload feature or by sending to support email.
Additional checks occur if suspicious activity is detected or for large transactions.
Most casinos prohibit multiple accounts to avoid abuse.
Contact customer support immediately by phone or email with details.
Inform support, verify identity with alternative documents or numbers to recover account.
Usually edited via account settings or by contacting support.
Limitations may be due to verification issues, compliance checks, or responsible gaming measures.
Often set in account responsible gaming settings or request through support.
A responsible gaming tool to block oneself from accessing the casino; can be activated via account settings or support.
Usually available through responsible gaming policies by contacting support.
Report immediately to customer support with all relevant details.
Could be due to payment method issues, verification, or technical errors.
Typical processing takes 24 to 72 hours after verification.
Fees vary by payment method and casino policy; many charge no fees internally.
Common reasons include failed verification, suspicious activity, or payment method issues.
Industry standard includes credit/debit cards, e-wallets, bank transfers; no specific list found.
Not specifically published; usually set by casino based on payment method limits.
Typically starts from $10 to $20 in similar casinos.
Varies widely depending on casino and payment method, often thousands per transaction.
Contact support immediately to request cancellation if pending.
Processing delays may be due to verification or banking procedures.
Usually withdrawals must be to the same method used for deposit to prevent fraud.
Contact support with transaction details for investigation.
Usually available in account transaction history or by contacting support.
Could be due to compliance checks or suspicious activity alerts.
Additional proof of source of funds, identity verification, and sometimes tax documents.
Most casinos set daily, weekly, or monthly withdrawal limits for security and regulatory purposes.
Refunds are processed through original payment methods or credited to casino balance.
Contact support with payment reference and try alternate methods if needed.
Usually locked to the initial method used for deposits.
To comply with anti-money laundering regulations and ensure legal transaction origins.
Request from customer support or download from account portal if available.
Contact support promptly to investigate and resolve.
Likely USD primarily given US Virgin Islands location; no specific list found.
Typically automatic if other currencies entered; fees and rates vary by provider.
No indication Caravelle Casino accepts cryptocurrencies.
Contact support and payment provider to resolve errors.
Contact support quickly to request refund or correction.
Possible network, browser, or device issues; refreshing, clearing cache, or checking compatibility helps.
Report to support; refresh or restart game and device.
Contact support with details and screenshots if possible.
Report immediately as games usually log wins; support investigates.
Check device sound settings and browser permissions; restart if necessary.
Close other apps, check internet speed, clear cache or try another device.
Possible connectivity or game server issue; confirm with support.
Usually displayed in game history or session info.
Refresh or restart, report if persistent.
Geographic restrictions, maintenance, or licensing issues.
Clear browser cache or app cache settings.
Ensure updated app/browser, check compatibility and settings.
Contact support with offer details and account info.
Usually displayed with bonus terms or account bonus section.
Check eligibility and wagering status; report discrepancies.
Register via casino promotions page or contact support for details.
Verify code validity, expiration, and terms; contact support if issue persists.
May be due to licensing, maintenance, or regional restrictions.
Check internet connection, browser permissions; report to support if unresolved.
Contact technical support with detailed description and screenshots.
Check internet, clear cache, try different device or browser.
Use recommended browsers; update browsers and disable problematic extensions.
Follow official plugin provider instructions for updates; however, most casinos use HTML5 now.
Clear cache, check connection speed, or contact support.
Contact main support via phone or email describing game issue.
