Cash Cabin Casino support can be contacted primarily through live chat, email, and phone. Live chat is available 24/7 for quick assistance. Email support is provided for detailed queries, and phone support is available toll-free in certain regions during specified hours.
Live chat 24/7, email support, toll-free phone numbers for Canada, New Zealand, and Europe.
https://www.cashcabin.com
Cash Cabin Casino has been established since 2004.
Licensed and regulated by the Alderney Gambling Control Commission, License numbers 145 C1 and C2.
The casino is fully owned and operated by Ellipse Entertainment Limited, but exact physical headquarters location is not explicitly stated.
Alderney Gambling Control Commission, Alderney.
Yes, there is live chat on the website, which operates 24/7. Response times are typically under one minute to a few minutes.
Specific information about a contact form is not available; however, support is primarily accessed via live chat, email, and phone.
[email protected]
No specific VIP support email found; general support is through the main support email.
No separate complaints email available; use the general support email.
No dedicated finance email is publicly listed; use general support email for financial queries.
No specific security service email is provided; use general support for related issues.
Toll-free numbers are available: Canada +1 (833) 290-6494, New Zealand +64 800 461 288, Europe +448 081 683 637, available 12pm to 12am EST.
No dedicated VIP phone line found.
No separate dedicated complaint phone line identified.
Available via live chat and email; live chat operates 24/7 with quick responses.
Contact through general support email or phone lines during operating hours.
Contact through main support email or phone; no dedicated contact info.
No official Telegram support account found.
No official WhatsApp support found.
No official Viber support found.
No official WeChat support found.
No official Facebook URL was verified in available sources.
No official Instagram account URL found.
No official Twitter/X account URL found.
No official LinkedIn company page found.
No official YouTube channel URL confirmed.
No official Telegram channel found.
No official Discord server information available.
No information about video call support availability.
No public details on a formal ticket system; support primarily via live chat and email.
No evidence of a dedicated mobile app with support chat; the website is mobile-optimized.
Not specified.
Not indicated.
Callback service availability is not mentioned.
No official forums or communities identified.
No dedicated mobile support app for customer service found.
No such video consultation platforms are supported.
Yes, the live chat support is available 24/7, including weekends and holidays.
Live chat operates 24/7. Phone support is available from 12pm to 12am EST.
Customer support is offered in English.
Serves players from Canada, New Zealand, Europe, and selected other countries excluding the US.
Yes, customers can contact support via email and live chat without having to be logged in.
Information about sending documents through chat is not specified; many casinos allow document upload via account portal or email.
https://www.cashcabin.com/privacy-policy.html
https://www.cashcabin.com/terms-conditions.html
Use the "Forgot Password" feature on the login page to reset your password via your registered email.
Contact customer support by email or live chat to request assistance and provide necessary verification.
Common reasons include suspected fraud, violation of terms, underage gambling, or security concerns requiring verification.
Update profile information via your account settings on the website or reach out to support for assistance.
Immediately contact customer support, change passwords, and follow their security instructions.
No specific 2FA information available; if supported, instructions would be found in account security settings.
Could be due to network issues, incorrect phone number, or carrier blocking; contact support for help.
Contact customer support to request account closure following verified identity confirmation.
Use password recovery options; if issues persist, contact customer support with account details.
Not specified; check account settings or request from support.
To comply with KYC (Know Your Customer) and anti-money laundering regulations to verify identity and protect security.
Typically government-issued ID, proof of address, and payment method verification documents.
Usually 1-3 business days depending on volume and document quality.
Resubmit clearer or more valid documents as specified by support instructions.
Via the player account portal or by sending them through the support email address as directed.
Due to unusual activity, large withdrawals, or regulatory requirements for enhanced security.
Most casinos prohibit multiple accounts per person to prevent fraud; likely same policy here.
Contact customer support immediately with details of your concerns.
Contact support for identity verification to update email associated with your account.
Update phone number via account settings or by contacting support for assistance.
Could be due to pending verification, self-exclusion, or regulatory restrictions.
Deposit limits can usually be set via account settings or by contacting support to manage responsible gambling tools.
Self-exclusion is a player-requested ban from playing for a set period; activate by contacting support or via account controls.
Request account freeze through customer support to halt access temporarily.
Report immediately to customer support and follow their instructions for securing your account.
Possible technical issues, payment method restrictions, or insufficient funds; verify your details or contact support.
Typically 3-5 business days; e-wallets may be faster, bank transfers slower.
Usually no fees charged by the casino; check terms for specific payment method charges.
Common reasons include verification issues, insufficient balance, or violation of terms.
Visa, MasterCard, InstaDebit, iDebit, E-Check, Paysafecard, and other region-specific options.
Minimum deposit is generally $20; maximum deposits vary and may be subject to limits set by the player or casino.
Not explicitly stated; depends on player limits and casino rules.
Contact customer support promptly to request cancellation if the withdrawal has not been processed.
Processing delays can be due to verification, high volume, or banking delays.
Withdrawals are usually made to the original deposit method; alternative withdrawal options may be approved by support.
Report to support immediately with transaction details for investigation.
Check your account transaction history or contact support for status updates.
Due to verification, suspicious activity, or regulatory compliance checks.
Valid ID, proof of address, proof of payment method ownership.
No fixed withdrawal limits; however, very large withdrawals require approval and verification.
Refunds are processed to the original payment method, subject to casino policies.
Retry payment or contact support for resolution.
Usually no; withdrawals must go to the original deposit method or an approved account.
To comply with anti-money laundering laws by verifying the origin of deposited funds.
Request via customer support or download from account transaction history if available.
Contact support with transaction details to resolve stuck payment issues.
Primarily USD.
Not indicated; likely supports only USD with no currency conversion.
No information indicating that cryptocurrency payments are accepted.
Contact support and verify payment details; retry if possible.
Contact support immediately to request reversal of erroneous deposits.
Clear browser cache, update browser, check internet connection, or contact support.
Refresh the page or reload the game; contact support if the issue persists.
Use live chat or email support to report the issue with game details.
Report immediately to support for investigation; winnings should be restored if error confirmed.
Check device audio settings, browser permissions, or try a different device/browser.
Check internet connection, clear cache, update browser or app.
Could be due to lag, disconnection, or game fault; report to support.
Check game history feature or contact support.
Refresh browser or app; contact support if problem continues.
Due to regional restrictions or maintenance; check with support.
Clear browser cache/history from browser settings.
Update app or browser, ensure compatibility, or contact support.
Contact support with bonus code and details.
Available in promotions or bonus terms on the website.
Check eligibility or terms, contact support.
Follow website announcements and register as instructed.
Verify code validity and expiration; contact support if problems persist.
Possible regional restriction or server maintenance.
Check internet speed, browser compatibility or contact support.
Use live chat or email to report with detailed description.
Check internet connection, clear cache, try different browser or device.
Use supported browsers and keep them updated.
Most casinos have moved beyond Flash; update browser or enable necessary plugins if required.
Clear cache, use wired or faster internet connection.
Contact live chat or email support with game issue details.
