How to contact the casino support service?
Customers can contact Cashalot Casino support primarily via live chat available on the website and through email communication for detailed inquiries.
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What contact methods are available for customers?
Live chat, email, telephone support.
Casino website
https://cashalot.bet
Casino launch date
2021
Gaming license
Licensed under Curacao eGaming, license number 156344 No. 365/JAZ issued by the Government of Curacao.
Casino headquarters location
The casino is operated by Indigo Soft N.V., which is registered in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available and generally operates 24/7 with prompt response times, often within minutes.
Is there a contact form on the website?
There is no specific mention of a contact form; primary contact is through live chat and email.
Technical support email
VIP support email
No specific VIP support email publicly listed.
Complaints email
No dedicated complaints email publicly listed; general support email can be used.
Finance department email
No separate finance department email publicly listed.
Security service email
No specific security email publicly listed.
Support hotline phone number
No public customer support phone number available.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No dedicated complaints phone line is publicly available.
Technical support
Available 24/7 primarily through live chat and email.
Financial department
Financial inquiries managed through general support email.
Security service
Security-related issues handled via general support contact channels.
Telegram support account
Yes, a Telegram chat-bot is available for support interaction.
WhatsApp support account
No official WhatsApp support account publicly listed.
Viber support account
No official Viber support account publicly listed.
WeChat support account
No official WeChat support account publicly listed.
Facebook page
No official Facebook page URL verified.
Instagram page
No official Instagram page URL verified.
Twitter/X page
No official Twitter/X page URL verified.
LinkedIn page
No official LinkedIn company page URL verified.
YouTube channel
No official YouTube channel URL verified.
Telegram channel
No official Telegram channel URL verified beyond support bot.
Discord server
No official Discord server information publicly listed.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No formal ticket system publicly indicated; support is through chat and email.
Is there a mobile app with support chat?
There is no dedicated mobile app for Cashalot Casino, but the mobile website supports live chat.
Are push notifications supported?
No information available on push notification support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not provided.
Are there forums or communities related to this casino?
No official forums or community platforms managed by the casino.
Is there a mobile app for contacting support?
No dedicated mobile support app is available.
Are Zoom/Teams consultations possible?
No support for Zoom/Teams consultations.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Support is provided in multiple languages including English, German, French, Spanish, Russian, and several others totaling 13 languages.
Service regions
The casino serves players worldwide, with some country restrictions.
Can I contact support without registration?
Generally, support can be accessed without registration via live chat or email.
Can I send documents through chat?
Document upload through live chat is not explicitly supported; documents are usually submitted via account interface or email.
Privacy policy link
Available on the official website under the privacy policy section (https://cashalot.bet/privacy-policy).
Terms of service link
Available on the official website under the terms and conditions section (https://cashalot.bet/terms).
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to recover or reset your password through registered email.
How to restore access to a blocked account?
Contact customer support to verify identity and follow recovery procedures.
Why is my account blocked?
Common reasons include suspicious activity, breach of terms, or verification failure.
How to change profile information?
Access profile settings after logging into your account to update details.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure and recover the account.
How to set up two-factor authentication?
General industry practice requires enabling 2FA via account security settings, but no specific instructions publicly available.
Why am I not receiving SMS confirmation codes?
Possible network issues or incorrect phone number; contact support for troubleshooting.
How to delete my casino account?
Request account deletion through customer support following identity verification.
What to do if I can't log into my account?
Use password recovery or contact support if issues persist.
How to check account login history?
Generally available in account security or activity logs if supported.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and verify player identity.
What documents are needed for verification?
Valid government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Typically 24-48 hours depending on volume.
What to do if documents are rejected?
Resubmit clear, valid documents as per support instructions.
How to upload documents for verification?
Via the account interface or by emailing support if specified.
Why does my account require additional verification?
Due to high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent abuse.
How to report suspicious activity?
Contact support immediately with detailed information.
What to do if I lose access to my email?
Contact support to update contact information after identity verification.
How to change phone number in my account?
Update via profile settings or by contacting support.
Why are my account functions limited?
Account limitations may arise from verification pending, self-exclusion, or compliance issues.
How to set deposit limits?
Use account responsible gaming settings or request via support.
What is self-exclusion and how to activate it?
A responsible gaming measure to restrict account access temporarily or permanently, activated via support or account settings.
How to temporarily freeze my account?
Contact support to request account freeze.
What to do if I suspect fraud?
Report immediately to support for investigation.
Why is my deposit not going through?
Possible payment method issues or verification holds.
How long does withdrawal processing take?
Typically 24-48 hours, varying by payment method.
What fees are charged for transactions?
Some withdrawal methods may incur processing fees, details in terms.
Why was my withdrawal request declined?
Common reasons include verification failure or account issues.
What deposit methods are available?
Visa, MasterCard, Bitcoin, Ethereum, AstroPay, Skrill, Neteller, Klarna, and others.
What are the minimum and maximum deposit amounts?
Minimum is generally $10, maximum varies by method and limits.
Maximum deposit amount
Up to $11,500 depending on method.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if pending.
Why is my withdrawal taking so long to process?
Verification delays or payment processor hold-ups.
Can I withdraw to a different card?
Withdrawals must generally be made to the original deposit method for security.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
Via account transaction history or by contacting support.
Why are financial operations blocked?
Due to verification issues, security concerns, or regulatory holds.
What documents are needed for large withdrawals?
Enhanced KYC documents including proof of source of funds.
Are there withdrawal limits?
Yes, daily, weekly, and monthly limits apply.
How do refunds work?
Refunds are processed as per the casino’s policy upon transaction errors or cancellations.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Usually not allowed once withdrawal is requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or download from account.
What to do if a payment is stuck?
Contact support with payment details.
What currencies does the casino accept?
USD, EUR, GBP, AUD, BRL, CAD, CHF, JPY, and many other major currencies.
Is there currency conversion?
Currency conversion is supported, often with small fees.
How do cryptocurrency payments work?
Deposit and withdrawal using supported cryptocurrencies through integrated wallets.
What to do with payment system errors?
Contact support to resolve transaction issues.
Can I return an erroneous deposit?
Contact support promptly to arrange return.
Why won't the game load?
Check internet connection, browser compatibility, and cache clearing.
What to do when there's a game crash?
Refresh the game or browser; contact support if the issue persists.
How to report a game error?
Use live chat or email to report with screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate session and transaction history.
Game sound not working - what to do?
Check device audio settings and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, reduce device load, or switch browsers.
Why isn't my bet being counted?
Verify bet rules and network stability; contact support if needed.
How to check game round results?
Usually available in game history or round summary.
What to do if the game is not responding?
Refresh or restart browser, contact support if unresolved.
Why are some games unavailable?
Geographic restrictions or technical issues may apply.
How to clear cache for better game performance?
Use browser settings to clear cache and cookies.
Problems with game display on mobile device?
Update browser/app or try another device.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
Available in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Verify eligibility and contact support for discrepancies.
How to participate in tournaments and promotions?
Register and follow event rules specified on the promotions page.
What to do if promo code doesn't work?
Ensure validity of code and contact support.
Why is Live Casino unavailable?
Possible maintenance or regional restrictions.
Problems with video streaming in live games?
Check connection, browser compatibility, or contact support.
How to report a technical glitch?
Contact support immediately with description and screenshots.
What to do if the website won't load?
Check internet connection, try different browsers, or clear cache.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Modern casinos rely on HTML5; update browser to latest version.
What to do with slow website loading?
Clear cache, use wired connection, or try mobile version.
How to get technical support for games?
Contact support via live chat or email for assistance.