How to contact the casino support service?
Cash Spins Casino customers can primarily contact support through live chat and email for assistance with any issues or inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email, and phone support are available for customer contact.
Casino website
https://www.cashspinscasino.com/en/
Casino launch date
CashSpins Casino was launched in 2019.
Gaming license
Cash Spins Casino does not hold any official gambling license.
Casino headquarters location
No verified information available on the physical headquarters location of CashSpins Casino; it is common for online casinos to have their operations based in jurisdictions favorable to online gaming businesses.
License jurisdiction
No verified license jurisdiction as the casino operates without a disclosed gambling license.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is live chat support available, but it is not confirmed as 24/7; response times typically range from a few minutes to longer depending on availability.
Is there a contact form on the website?
General industry practice is to have a contact form usually found in the “Contact Us” section; no specific verified data for CashSpins Casino contact form availability.
Technical support email
No verified technical support email available specifically; commonly, online casinos provide support emails like [email protected].
VIP support email
No verified VIP support email available; VIP customers usually get a dedicated email address or contact method.
Complaints email
No specific complaints email published; complaints are generally handled through general support contacts.
Finance department email
No verified financial inquiry email is publicly available; typically, financial matters are addressed via a finance-specific or general support email.
Security service email
No verified security email information available.
Support hotline phone number
No official customer support phone number publicly confirmed.
VIP line for premium customers
No dedicated VIP support phone line reported.
Separate complaint line
No separate complaints phone line is publicly documented.
Technical support
Technical support is available via live chat and email during available support hours.
Financial department
Financial inquiries are usually handled via email or customer service channels; no specific contact details confirmed.
Security service
Security-related inquiries are typically managed internally; no direct contact information is available.
Telegram support account
No official Telegram support account known for CashSpins Casino.
WhatsApp support account
No official WhatsApp support account publicly listed.
Viber support account
No official Viber support account available.
WeChat support account
No official WeChat support account known.
Facebook page
No verified official Facebook page URL available.
Instagram page
No verified official Instagram account URL available.
Twitter/X page
No verified official Twitter/X account URL available.
LinkedIn page
No verified official LinkedIn company page URL.
YouTube channel
No official YouTube channel URL published.
Telegram channel
No official Telegram channel URL known.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is generally not standard for online casino support and no evidence exists of such availability at CashSpins Casino.
Is there a ticket system (helpdesk)?
No specific information about a helpdesk or ticket system is confirmed; industry best practice is to have one for tracking support requests.
Is there a mobile app with support chat?
CashSpins Casino does not offer a dedicated mobile app, thus no in-app support chat.
Are push notifications supported?
Push notifications are generally unavailable without a dedicated app; no evidence of this feature at CashSpins Casino.
Is SMS support available?
SMS support is not typically provided by most online casinos including CashSpins Casino.
Can I request a callback?
Callback service availability is not confirmed for CashSpins Casino.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to CashSpins Casino are available.
Is there a mobile app for contacting support?
No dedicated mobile support app is available.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are used for support.
Is support available on weekends and holidays?
Industry standard is to offer support 7 days a week including holidays, but CashSpins support hours are not clearly confirmed.
What are the support service operating hours?
Support is reportedly available 24/7 via email and live chat, but not confirmed strictly 24/7.
Supported languages
CashSpins Casino supports English, Spanish, German, Italian, and French languages.
Service regions
Customer support primarily serves regions allowed under their licensing and operational constraints; specific regions are not clearly verified.
Can I contact support without registration?
It is common for online casinos to require registration to access full support, but limited pre-registration support may be available.
Can I send documents through chat?
Typically, document upload through chat is supported for verification purposes; no confirmed data for CashSpins Casino.
Privacy policy link
https://www.cashspinscasino.com/en/privacy-policy
Terms of service link
https://www.cashspinscasino.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive reset instructions via registered email.
How to restore access to a blocked account?
Contact customer support with identity verification documents to request account unblocking.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, bonus abuse, or security concerns.
How to change profile information?
Profile changes are usually done via the account settings page or by contacting support if restricted.
What to do if I suspect my account has been hacked?
Immediately contact customer support, change passwords, and enable additional security measures.
How to set up two-factor authentication?
Casinos typically offer 2FA setup via the account security settings, often using authentication apps.
Why am I not receiving SMS confirmation codes?
Possible issues include wrong phone number, network problems, or SMS blocking by carrier.
How to delete my casino account?
Request account deletion through customer support, confirming identity to comply with data protection laws.
What to do if I can't log into my account?
Verify credentials, reset password, check for account restrictions, and contact support for assistance.
How to check account login history?
Some casinos provide login history in account settings; otherwise, request from support.
Why is document verification required?
To comply with KYC and AML regulations to verify identity and prevent fraud or money laundering.
What documents are needed for verification?
Valid ID (passport, driver’s license), proof of address (utility bill), and sometimes proof of payment method.
How long does document verification take?
Typically 24 to 72 hours depending on volume and document quality.
What to do if documents are rejected?
Resubmit clearer, valid, and unexpired documents as per support guidance.
How to upload documents for verification?
Use the account verification section on the website or upload tools provided by support.
Why does my account require additional verification?
Triggered by high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player and may suspend any found.
How to report suspicious activity?
Contact customer support or security team immediately with details of suspicious behavior.
What to do if I lose access to my email?
Contact support with identity proof to update your email address on file.
How to change phone number in my account?
Update via profile settings or submit a request to customer support.
Why are my account functions limited?
Functions may be restricted due to pending verification, suspected fraud, or self-exclusion activation.
How to set deposit limits?
Use responsible gaming tools in account settings to set daily, weekly, or monthly deposit limits.
What is self-exclusion and how to activate it?
A responsible gaming option allowing players to block access temporarily or permanently; activated via account settings or support.
How to temporarily freeze my account?
Request account freeze through customer support for a specified period.
What to do if I suspect fraud?
Report immediately to support with evidence, and consider changing all access credentials.
Why is my deposit not going through?
Possible causes include payment method issues, insufficient funds, or technical errors; check and retry.
How long does withdrawal processing take?
Withdrawals may take from 24 hours up to 5 business days to process, depending on method and verification.
What fees are charged for transactions?
Many casinos do not charge fees, but some payment methods may incur third-party charges.
Why was my withdrawal request declined?
Common reasons include incomplete verification, breach of terms, or suspicious activity.
What deposit methods are available?
Visa, Mastercard, American Express, Bank transfer, Neteller, Skrill, Giropay, Sofort, Ecopayz, Paysafecard.
What are the minimum and maximum deposit amounts?
Minimum deposit is typically €20; maximum varies but usually high enough not to restrict normal players.
Maximum deposit amount
Not specifically confirmed, but withdrawals capped at €5,000 per month.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if the withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays due to verification checks, payment processor issues, or high volume of withdrawal requests.
Can I withdraw to a different card?
Withdrawals usually must go back to the original deposit method to comply with AML rules.
What to do if money was debited but not credited?
Contact support with proof of transaction for investigation and resolution.
How to check the status of a financial transaction?
Use account transaction history or request update from customer support.
Why are financial operations blocked?
Possible reasons include pending verification, security holds, or suspected fraud.
What documents are needed for large withdrawals?
Enhanced KYC documents such as proof of income or source of funds may be required.
Are there withdrawal limits?
Yes, typically withdrawal limits apply such as €5,000 per month at CashSpins Casino.
How do refunds work?
Refunds are processed back through the original payment method and timing depends on the provider.
What to do with failed payments?
Contact support to investigate and attempt a retry with an alternate payment option.
Can I change the withdrawal method?
Usually not allowed; withdrawals must return to the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify the legitimacy of funds.
How to get a financial transaction statement?
Request from customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support to escalate and resolve with payment provider.
What currencies does the casino accept?
Multiple currencies including Euro and likely others depending on region.
Is there currency conversion?
Currency conversion is typically available via payment processors at prevailing rates.
How do cryptocurrency payments work?
No verified support for cryptocurrency payments at CashSpins Casino.
What to do with payment system errors?
Retry transaction, contact support, or use alternate payment methods.
Can I return an erroneous deposit?
Contact support immediately to request correction of the erroneous deposit.
Why won't the game load?
Possible reasons include internet issues, browser compatibility, or server problems; clear cache or try another browser.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issues persist.
How to report a game error?
Use support channels to report bugs or issues with game performance.
Why did my winnings disappear after a crash?
Contact support immediately; resolution depends on game logs and casino policy.
Game sound not working - what to do?
Check device volume settings and browser permissions; reload game if necessary.
Game lagging or freezing - how to fix?
Close other apps, clear cache, and ensure stable internet connection.
Why isn't my bet being counted?
May be due to technical issues or rule violations; contact support for review.
How to check game round results?
Results are typically available in game history or support can provide details.
What to do if the game is not responding?
Refresh page or restart browser; contact support if problem continues.
Why are some games unavailable?
Game restrictions may apply due to jurisdiction or technical maintenance.
How to clear cache for better game performance?
Clear browser cache via settings or use private browsing mode.
Problems with game display on mobile device?
Ensure mobile browser is updated and compatible; try desktop if necessary.
What to do if bonus didn't activate?
Contact support promptly with bonus claim details for review.
How to check bonus wagering requirements?
Consult the terms and conditions associated with bonuses on the casino site.
Why aren't bonus points being credited?
Points may be delayed or not earned due to activity rules; consult support.
How to participate in tournaments and promotions?
Follow the instructions in the promotions section after registering an account.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support for assistance.
Why is Live Casino unavailable?
May be due to geo-restrictions, technical issues, or maintenance; check status or support.
Problems with video streaming in live games?
Troubleshoot internet connection, update browser, or contact support.
How to report a technical glitch?
Use live chat or email to notify the support team with full details.
What to do if the website won't load?
Check internet connection, clear browser cache, or try another device.
Browser compatibility issues?
Use recommended browsers such as Chrome or Firefox; update to latest versions.
How to update Flash Player or other plugins?
Flash is deprecated; use HTML5 compatible browsers for gaming.
What to do with slow website loading?
Clear cache, reduce open tabs, and check your internet speed.
How to get technical support for games?
Contact customer support via live chat or email for assistance with game issues.