The primary contact methods for CashWin Casino support are live chat available 24/7 on the website and email support at [email protected]. Customers can get immediate assistance via live chat or send detailed inquiries by email.
Live chat 24/7, email support, no phone support listed, no ticket system available.
https://www.cashwin98765.com
CashWin Casino was established in 2023.
The casino operates under a gaming license issued by the Government of Curacao (license number 161182r).
The casino is operated by Softgenius N.V., a company registered in Curacao, which serves as its headquarters location.
Curacao
Yes, there is live chat available on the website. Live chat support operates 24/7. Response times are typically prompt, with agents available to provide immediate assistance.
There is no verified information that a contact form is available on the website.
No verified casino-specific VIP support email is available.
No specific complaints email address is publicly provided; general support email is used for all customer inquiries.
No separate email for financial inquiries is specifically listed.
No official security-related email address is publicly listed.
No official customer support phone number is confirmed for CashWin Casino.
No dedicated VIP phone line is known.
No dedicated complaints phone line is available.
Technical support is accessible primarily via 24/7 live chat and email contact.
Financial inquiries are handled through general customer support channels, primarily via email and live chat.
Security-related issues should be addressed via the general support contact methods due to lack of a dedicated security contact.
No verified official Telegram support account is known.
No verified official WhatsApp support account is known.
No verified official Viber support account is known.
No verified official WeChat support account is known.
No verified official Facebook page URL is publicly listed for CashWin Casino.
No verified official Instagram account URL is known.
No verified official Twitter/X account URL is known.
No verified official LinkedIn company page URL is publicly available.
No verified official YouTube channel URL is known.
No official Telegram channel information is publicly available.
No official Discord server information is known.
There is no public evidence that video calls with consultants are provided.
CashWin Casino does not have a ticket system or helpdesk available.
There is no specific mobile app with integrated support chat confirmed; the website is mobile-friendly and supports live chat through mobile browsers.
Push notifications for customer communications are not confirmed.
SMS support is not listed as an available contact method.
Callback service availability is not confirmed.
There are no official forums or community platforms specifically related to CashWin Casino.
There is no dedicated mobile support app; support is accessible through the mobile website.
Video consultation platforms like Zoom or Teams are not supported.
Support is available 24/7 including weekends and holidays via live chat.
Support operates 24 hours a day, 7 days a week.
Support is provided in English, German, and Italian; more languages may be added in the future.
CashWin Casino provides support to players in multiple regions where it is legally permitted, including European countries.
Generally, live chat can be accessed without registration, allowing pre-login support, but some inquiries may require account verification.
Document upload capability via live chat is not confirmed; uploads are likely handled through secure account portals or email.
Available on the casino’s website footer (exact URL: https://www.cashwin98765.com/privacy-policy)
Available on the casino’s website footer (exact URL: https://www.cashwin98765.com/terms-of-service)
Use the "Forgot Password" link on the login page to receive a reset link via registered email for password recovery.
Contact customer support by live chat or email for verification and review to restore blocked accounts.
Accounts are commonly blocked due to suspicious activity, failed verification, breach of terms, or security concerns.
Update profile information through the account settings section on the website or request assistance from support if locked.
Immediately contact customer support, change your password, and enable any available two-factor authentication.
If available, enable 2FA via your account security settings; follow on-screen instructions to link an authenticator app or phone number.
Troubleshoot by ensuring correct phone number, checking network signal, and contacting support if issues persist.
Account deletion requests are submitted through customer support, with identity verification required prior to processing.
Verify credentials, reset password if needed, clear browser cache, and contact support for persistent login issues.
Login history is typically available in account security settings; request support assistance if not visible.
Verification (KYC) is required by law to confirm player identity, prevent fraud, and ensure responsible gambling compliance.
Government-issued ID (passport, driver's license), proof of residence (utility bill not older than 3 months), and sometimes payment method proof.
Verification is usually processed within 24 to 72 hours, depending on workload and document clarity.
Re-submit clear, valid documents meeting requirements; contact support for guidance if rejections continue.
Upload documents through the secure account verification portal or send to support email as instructed.
Additional checks occur for large transactions, suspicious activity, or regulatory compliance needs.
Most casinos, including CashWin, prohibit multiple accounts to prevent fraud and maintain fair play.
Report suspicious activity immediately to customer support specifying details and evidence if available.
Update email via support with identity verification or use account recovery options provided.
Update phone number through profile settings or request support assistance with verification.
Account limitations usually result from pending verification, responsible gambling measures, or security holds.
Deposit limits can be set by players through account responsible gambling settings or by requesting support assistance.
Self-exclusion is a voluntary block on gambling access for responsible play; activated via account settings or support request.
Request temporary account freeze or cooling-off period through customer support or responsible gambling tools.
Report fraud immediately to support with full details; follow instructions for securing your account.
Check card or payment method validity, sufficient funds, compliance with deposit limits, and contact support if issues continue.
Withdrawals are typically processed within 24 to 72 hours after account verification is confirmed.
Most transactions are free of charge; however, third-party payment processors may charge fees.
Common reasons include incomplete verification, suspicious activity, breach of terms, or withdrawal limits exceeded.
Credit/debit cards (Visa, MasterCard), e-wallets (Skrill, Neteller, PayPal), bank transfer, cryptocurrencies (Bitcoin, Ethereum, Litecoin, Dogecoin).
Minimum deposits generally start at €10-20; maximum deposits depend on payment method and player VIP level.
Depends on method and player status; VIP players may deposit significantly higher amounts.
Withdrawal cancellations must be requested immediately via support if the withdrawal is still pending processing.
Delays may be due to required verification checks, large withdrawal amounts, payment processor issues, or security reviews.
Withdrawals must be made to the original deposit method as per AML and regulatory requirements.
Report the issue immediately to support with transaction details for investigation and resolution.
Transaction status can be checked via account transaction history or by contacting customer support.
Blocking may occur due to pending verification, suspicious activity alerts, or regulatory compliance checks.
Additional proof such as bank statements, source of funds documentation, or enhanced KYC documents may be required.
Yes, daily, weekly and monthly withdrawal limits are imposed depending on player status and regulatory rules.
Refunds are processed by the casino support after investigation and are credited back via the original payment method.
Contact support with payment details to investigate errors and seek alternative payment options.
Withdrawal methods cannot be changed once a withdrawal request is made; future withdrawals can use different methods if allowed.
Proof of funds source is required to comply with anti-money laundering regulations and verify transaction legitimacy.
Request transaction statements via customer support or download from the account transaction history if available.
Report the stuck payment to support with transaction ID for assistance and resolution tracking.
EUR, USD, CAD, AUD, NZD, cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin.
Yes, currency conversion is available; rates depend on payment provider fees and exchange rates.
Cryptocurrencies are accepted as deposits and withdrawals using crypto wallets; transactions are fast and secure.
Contact support immediately with error codes and details to troubleshoot and resolve payment issues.
Erroneous deposits must be reported promptly to support for review and possible funds reversal.
Clear cache and cookies, ensure browser/device compatibility, update software, and check internet connection.
Report crashes to support; refresh the game or browser, and check if the casino provides crash recovery options.
Submit detailed reports of errors via customer support channels, including screenshots and descriptions.
Winnings may not be credited if a crash caused session loss; contact support with game and transaction details.
Check device volume settings, browser permissions, refresh game, and try another browser or device if needed.
Close background apps, clear cache, check internet speed, and switch to a more stable network.
Verify balance sufficiency, game rules, and contact support if technical issues persist.
Game round results are usually displayed on screen; request detailed game history from support if unavailable.
Refresh browser, try another device, or report the issue to support for investigation.
Game unavailability could be due to regional restrictions or software updates.
Clear browser cache and cookies via settings to improve game load times and performance.
Ensure updated mobile OS and browser, clear cache, switch browsers or restart device.
Contact support with bonus promo code and account details to resolve activation issues.
Bonus terms and wagering requirements are listed in the promotions or terms sections on the website.
Check eligibility and terms; contact support to report missing bonus credits.
Register for tournaments and opt-in for promotions through the casino promotions page or account dashboard.
Verify code validity and expiration; contact support for assistance.
Live casino may be unavailable due to regional restrictions, maintenance, or technical issues.
Check internet speed, device compatibility, browser updates; report issues to support if persistent.
Use live chat or email support to report and provide details about the glitch.
Clear browser cache, check internet connection, try a different browser or device.
Use supported and updated browsers like Chrome, Firefox, or Edge for the best experience.
Modern casinos do not rely on Flash; ensure browser and HTML5 support are up to date.
Clear cache, disable browser extensions, check network stability, and try a wired connection if possible.
Contact live chat or email support explaining the issue with specific game details.
