How to contact the casino support service?
The primary contact methods for Casigo Casino support are live chat available 24/7 for instant assistance and email support at [email protected] for less urgent inquiries.
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What contact methods are available for customers?
Live chat, email support, and a contact form on the website.
Casino website
https://casigo.com
Casino launch date
Casigo Casino was launched in 2020.
Gaming license
Licensed and regulated by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC).
Casino headquarters location
The casino is operated by White Hat Gaming Limited, which is based in Malta.
License jurisdiction
Malta and the United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat feature on the website that operates 24/7 with immediate or very quick response times.
Is there a contact form on the website?
Yes, there is a contact form available on the support page of the website for submitting inquiries.
Technical support email
VIP support email
No separate verified VIP support email was found; VIP customers likely use the general support channels or have a dedicated host assigned.
Complaints email
No dedicated complaints email found; customers can use [email protected] for complaints and disputes.
Finance department email
No specific finance department email found; financial inquiries are handled through the main support email.
Security service email
No separate security service email is publicly listed; security concerns should be directed to main support.
Support hotline phone number
No customer support phone number is available; Casigo does not offer phone support.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Available 24/7 via live chat and email support for technical issues.
Financial department
Contact through main support channels (email and live chat).
Security service
Contact through main customer support; security issues are addressed by the support team.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No specific official Facebook page URL was found.
Instagram page
No official Instagram account URL found.
Twitter/X page
No official Twitter or X account URL found.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support with consultants is available.
Is there a ticket system (helpdesk)?
A ticket system is not explicitly mentioned; support primarily runs via live chat and email.
Is there a mobile app with support chat?
No dedicated mobile app for Casigo Casino; the website is mobile-optimized with live chat support.
Are push notifications supported?
No information on push notifications for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms were found.
Is there a mobile app for contacting support?
No dedicated support app is available.
Are Zoom/Teams consultations possible?
No support via Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Support is available in multiple languages, including English.
Service regions
Global service with some country restrictions, serving many English-speaking and European regions.
Can I contact support without registration?
Generally, contact via live chat or email requires account registration for personalized support.
Can I send documents through chat?
Document upload capability via chat is not confirmed; usually done through the account interface or email.
Privacy policy link
https://casigo.com/privacy-policy
Terms of service link
https://casigo.com/terms-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive reset instructions via email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, breach of terms, verification failure, or responsible gambling measures.
How to change profile information?
Update profile information through the account settings; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change passwords.
How to set up two-factor authentication?
No explicit 2FA setup found; best practice is to contact support to inquire about added security options.
Why am I not receiving SMS confirmation codes?
Ensure correct phone number entered; check mobile network; contact support if codes do not arrive.
How to delete my casino account?
Contact support to request account closure; procedures typically involve identity verification.
What to do if I can't log into my account?
Check credentials, reset password if needed, and contact support for further assistance.
How to check account login history?
Login history access is typically available in account security settings if supported.
Why is document verification required?
Verification is required for KYC compliance to prevent fraud, verify identity, and comply with regulations.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and payment method proof are required.
How long does document verification take?
Usually 24 to 72 hours depending on workload and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents as per instructions from support.
How to upload documents for verification?
Upload documents via the account verification section or send via support email if needed.
Why does my account require additional verification?
Additional checks occur due to unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple account creation is generally prohibited as per terms and may lead to account closure.
How to report suspicious activity?
Contact customer support immediately and provide all relevant information.
What to do if I lose access to my email?
Contact support for account recovery and update email address.
How to change phone number in my account?
Update phone number in profile settings or request support assistance.
Why are my account functions limited?
Limitations may be due to verification pending, account review, or policy enforcement.
How to set deposit limits?
Responsible gambling tools in the account settings allow players to set deposit limits.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban to prevent gambling; activated via account settings or support request.
How to temporarily freeze my account?
Use the time-out or cool-off feature within responsible gambling tools or contact support.
What to do if I suspect fraud?
Report immediately to support with all relevant details for prompt investigation.
Why is my deposit not going through?
Check payment method, funds availability, entered details, and country restrictions.
How long does withdrawal processing take?
Withdrawals typically take 1-2 days pending verification; e-wallets are faster than cards or bank transfer.
What fees are charged for transactions?
Casigo does not usually charge fees; payment provider fees may apply.
Why was my withdrawal request declined?
Reasons include failed verification, exceeding limits, or suspicious activity.
What deposit methods are available?
Credit/debit cards, e-wallets (Neteller, Skrill), bank transfers, prepaid cards.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start at €10 or equivalent; maximum depends on payment method.
Minimum deposit amount
Approximately €10 or equivalent currency.
Maximum deposit amount
Varies by method; weekly withdrawal limit is about €5,000.
How to cancel a withdrawal request?
Contact customer support immediately to request withdrawal cancellation if processing allows.
Why is my withdrawal taking so long to process?
Delays may be due to verification, large amounts, or payment provider processing times.
Can I withdraw to a different card?
Withdrawals typically must go to the same payment method used to deposit for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
May be due to verification issues, anti-fraud controls, or regulatory compliance.
What documents are needed for large withdrawals?
ID, proof of address, and proof of source of funds are usually required.
Are there withdrawal limits?
Yes, there are weekly limits (commonly around €5,000).
How do refunds work?
Refunds are processed by support contact after review based on casino policies.
What to do with failed payments?
Verify details and contact support for assistance on failed transactions.
Can I change the withdrawal method?
Usually not allowed to prevent fraud; withdrawals processed on the method used for deposits.
Why is proof of funds source required?
To comply with anti-money laundering policies and verify the legitimacy of deposits.
How to get a financial transaction statement?
Request through customer support or download from your account if available.
What to do if a payment is stuck?
Contact support promptly with payment details for investigation.
What currencies does the casino accept?
EUR, GBP, CAD, NOK, NZD, PEN, ARS.
Is there currency conversion?
Currency conversion is available depending on payment method and may include fees.
How do cryptocurrency payments work?
Casigo currently does not support cryptocurrency payments.
What to do with payment system errors?
Report to support with error details; try alternative payment methods if issues persist.
Can I return an erroneous deposit?
Contact support immediately for investigation and possible refund.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or try a different device.
What to do when there's a game crash?
Refresh the game or browser; report persistent issues to support.
How to report a game error?
Contact support via live chat or email providing details of the error.
Why did my winnings disappear after a crash?
Report the issue to support with game and account details for resolution.
Game sound not working - what to do?
Check device volume, browser settings, and browser cache.
Game lagging or freezing - how to fix?
Ensure stable internet and use updated browser or app.
Why isn't my bet being counted?
Verify game rules and account status; contact support if bet was placed correctly.
How to check game round results?
Results are displayed after completion; check game history if available.
What to do if the game is not responding?
Reload the game or report the issue to customer support.
Why are some games unavailable?
Restrictions by jurisdiction or game provider agreements.
How to clear cache for better game performance?
Clear browser cache and cookies through browser settings.
Problems with game display on mobile device?
Update browser or app; clear cache; check device compatibility.
What to do if bonus didn't activate?
Contact support with bonus details for assistance.
How to check bonus wagering requirements?
Check the promotions or bonus terms on the casino website.
Why aren't bonus points being credited?
Ensure eligibility; contact support to resolve bonus issues.
How to participate in tournaments and promotions?
Register and follow specific promotion rules on the casino website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for help.
Why is Live Casino unavailable?
May be due to maintenance, region restrictions, or connection issues.
Problems with video streaming in live games?
Check internet speed; refresh browser; contact support if issue persists.
How to report a technical glitch?
Use live chat or email to inform support with detailed descriptions.
What to do if the website won't load?
Check internet, try different browsers or devices; clear cache.
Browser compatibility issues?
Use updated popular browsers like Chrome, Firefox, or Edge.
How to update Flash Player or other plugins?
Flash is generally obsolete; enable HTML5 where applicable.
What to do with slow website loading?
Clear cache, check internet speed; try different devices.
How to get technical support for games?
Contact live chat or email support for game-specific issues.