Casimba Canada Casino offers customer support primarily through 24/7 live chat and email. Players can use live chat for immediate assistance or email for non-urgent queries, receiving prompt and professional support.
Live chat 24/7, email support, phone support (limited), and comprehensive FAQ section.
https://www.casimba.com/en/
Casimba Casino was launched in 2017.
Casimba is licensed by the UK Gambling Commission (license number 52894) and Malta Gaming Authority.
Casimba Gaming headquarters are located at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ.
Licensed under the United Kingdom and Malta jurisdictions.
Yes, live chat is available 24/7 on the website with typical response times of about 2 minutes.
There is no specific mention of a separate contact form; players primarily use live chat or email for contact.
No specific VIP support email publicly available; VIP customers typically use the general support channels.
[email protected] for complaints and disputes.
No dedicated finance email publicly specified; financial inquiries are usually handled via [email protected].
No separate public security service email is disclosed; security concerns can be reported through standard support channels.
No dedicated phone support number is widely advertised for general customer service.
No exclusive VIP phone line publicly available.
No separate dedicated complaints phone line is available.
Available 24/7 primarily via live chat and email with knowledgeable support staff.
Contact is generally via the main support email; no separate direct line is public.
Handled through general support channels; no specific contact details.
No official Telegram support account is available.
No official WhatsApp support account provided.
No official Viber support account provided.
No official WeChat support account provided.
https://www.facebook.com/casimbaofficial (informal as no official public URL was highlighted but Facebook presence exists)
https://www.instagram.com/casimba_official/
No official Twitter/X account explicitly confirmed.
https://uk.linkedin.com/company/casimba-gaming
No official YouTube channel is publicly confirmed.
No official Telegram channel is available.
No official Discord server information is available.
No video call support availability is publicly mentioned.
No explicit helpdesk ticket system is mentioned; support primarily through live chat and email.
Casimba offers a mobile app for gaming, but mobile app support chat functionality is not clearly stated.
No explicit information on push notification support for communications.
SMS support is not available.
Callback service availability is not offered.
There are no official forums or communities associated with Casimba Casino.
There is no dedicated mobile app specifically for contacting support.
Video consultation platforms like Zoom or Teams are not supported.
Support is available 24/7 including weekends and holidays.
Customer support operates 24 hours a day, 7 days a week.
English and French are supported.
Support caters to players worldwide, including Canada.
Generally, support requires account registration to manage inquiries effectively.
Document upload is supported via email for verification and support purposes; chat upload is not explicitly stated.
https://www.casimba.com/en/privacy-policy
https://www.casimba.com/en/terms-and-conditions
Use the password reset link available on the login page to recover your password by email.
Contact customer support via live chat or email to resolve issues and restore account access.
Accounts may be blocked due to security concerns, suspicious activity, or verification issues.
Profile updates can be made in the account settings or by contacting support for assistance.
Immediately contact support, change your password, and enable extra security measures if available.
No specific 2FA setup instructions publicly detailed; generally involves account security settings if available.
SMS code issues may be due to network problems or incorrect phone details; verify your number or contact support.
Contact customer service to request account closure or deletion.
Use password recovery or contact support for login assistance.
Usually available in account security settings or by request through support.
Verification is required for identity confirmation, security, and compliance with gambling regulations.
Valid photo ID (passport, driver's license, national ID), and proof of address (utility bill, bank statement).
Verification usually takes 24 to 72 hours depending on the workload.
Resubmit clearer or valid documents as per the support team's instructions.
Upload through the account's verification section or send via email to support.
Additional checks may be triggered by suspicious activity, large transactions, or regulatory requirements.
Multiple accounts are generally prohibited under casino terms.
Report suspicious activity immediately via live chat or email.
Contact support for identity verification and email recovery assistance.
Update phone number in account settings or request support's help.
Limitations may be due to pending verification, self-exclusion, or security restrictions.
Deposit limits can be set via account responsible gambling tools or by contacting support.
Self-exclusion is a responsible gambling tool to block access for a set period; activated via account settings or support request.
Contact support to request a temporary account freeze or time-out.
Report suspected fraud immediately to support for investigation.
Deposits may fail due to bank issues, incorrect details, or casino system problems.
Withdrawals typically process within 24 to 72 hours.
Generally, no fees from the casino; bank or payment providers may charge fees.
Withdrawals may be declined due to incomplete verification, suspicious activity, or policy breaches.
Credit/debit cards, e-wallets, bank transfers, prepaid cards, and cryptocurrencies.
Minimum deposits usually start at around C$20; maximum limits vary by method.
Approximately C$20.
Varies by payment method, often several thousand Canadian dollars.
Contact support immediately after request submission to attempt cancellation.
Delays may be due to verification checks, banking delays, or system maintenance.
Withdrawals generally must go to the original deposit method; alternative options may be available via support.
Contact support with transaction details for resolution.
Check your account transaction history or contact support.
Operations may be blocked due to security reviews, verification issues, or regulatory reasons.
Additional identity, proof of address, and possibly source of funds documents.
Yes, withdrawal limits apply based on account status and casino policy.
Refunds are processed according to casino policy, typically credited back to original payment method.
Contact support with payment details for troubleshooting and resolution.
Usually not permitted once a withdrawal request is made, except by support intervention.
To comply with anti-money laundering regulations and ensure legitimate funds.
Request via support or download from account history if available.
Notify support promptly to investigate and resolve the issue.
Canadian Dollars (CAD), British Pounds (GBP), Euros (EUR), US Dollars (USD), and cryptocurrencies.
Yes, currency conversion is available with applicable exchange rates.
Cryptocurrencies can be used for deposits and withdrawals, processed via supported wallets.
Contact support with details for troubleshooting and assistance.
Contact support immediately to arrange a refund of mistaken deposits.
Loading issues may be caused by internet connection, browser compatibility, or system maintenance.
Refresh the game, clear cache, or contact support if issues persist.
Use live chat or email support to report detailed game errors.
Report the issue to support for investigation and resolution.
Check device sound settings, browser permissions, or try another device.
Ensure stable internet, clear cache, or use compatible devices and browsers.
Verify game rules and status; contact support for disputes.
Results are usually available in the game history or recently played section.
Reload the game or contact support for assistance.
Some games may be restricted by region or licensing.
Clear browser cache or app data from device settings.
Update app/browser, check device compatibility, or try reinstalling.
Contact support with details and bonus code if applicable.
Check the bonus terms and conditions section.
Ensure eligibility and compliance with terms; contact support if missing.
Follow promotion rules and register as instructed on the promotions page.
Verify code validity and terms; contact support if problems persist.
Possible maintenance, geo-restrictions, or connectivity issues.
Check internet speed and device compatibility; contact support if ongoing.
Report immediately via live chat or email with full details.
Check connection, clear cache, try another browser/device.
Use a recommended and updated browser for best performance.
Follow device/browser instructions; Flash is largely deprecated.
Clear cache, check internet speed, disable ad blockers, or try different browsers.
Contact live chat or email support with game and issue details.
