Casino X support can be contacted primarily through live chat on their website for real-time assistance, email for detailed inquiries, and social media channels such as Telegram and Instagram for additional support.
Live chat, email support, Telegram, Instagram messaging.
https://casino-x1342.com/
2012
License No. 8048/JAZ2014-006 issued by the Curaçao Gaming Control Board.
Arch. Makaroiu III, 135, Emelle building, 4th floor, 3021 Limassol, Cyprus.
Curaçao
Yes, there is a live chat available 24/7 with response times usually within 5 minutes.
Yes, a contact form is available in the support or contact section of the website.
No verified specific VIP support email available.
No verified specific complaints email publicly listed.
No separate finance department email publicly listed.
No dedicated security service email publicly listed.
No official customer support phone number available.
No dedicated VIP phone line available.
No separate complaint phone line available.
Available 24/7 via live chat and email; support team handles technical, financial, and general inquiries.
Financial inquiries handled via general support email; no separate contact available.
Security issues should be reported through general support channels.
Official support available via a Telegram bot on their site/social media.
No verified WhatsApp support account publicly available.
Not available.
Not available.
Not publicly identified official Facebook page.
Available for support and updates (link accessible via their website).
Official Twitter/X account exists but not prominently linked.
No official LinkedIn company page publicly identified.
No official YouTube channel publicly identified.
Official Telegram channel for updates and support is available.
Not available.
No verified video call support available.
Yes, a ticket system is typically available via email or contact form.
Yes, the mobile app includes support chat functionality.
Yes, via mobile app and website notifications.
Not typically offered.
No callback service publicly available.
No official forums, but various unofficial communities may exist externally.
Yes, support chat is integrated into the mobile app.
No video consultation platforms supported.
Yes, support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
Support is mainly in Russian, with website available in 16 languages including English.
Primarily serves CIS countries and players from Canada and other regions.
Yes, support can be contacted without account registration via live chat or email.
Yes, document attachment is supported in email and chat for verification or issue resolution.
https://casino-x1342.com/privacy-policy
https://casino-x1342.com/terms-and-conditions
Use the "Forgot Password?" option on the login page to reset the password via your registered email.
Contact support through live chat or email providing necessary verification documents and reasons for account review.
Common reasons include suspicious activity, verification issues, or violation of terms and conditions.
Update profile data in your personal account section or contact support for assistance.
Immediately contact support, change your password, and enable two-factor authentication if available.
Typically available in account security settings; enable 2FA using an authenticator app or SMS if supported.
Possible reasons include network issues, incorrect phone number, or carrier filtering; contact support to resolve.
Contact support to request account deletion following identity verification.
Check credentials, reset password if needed, ensure account is not blocked, and contact support if issues persist.
Access login history via the personal account security section or request from support.
To comply with KYC regulations, prevent fraud, and verify identity for secure transactions.
Usually includes a government-issued ID, proof of address, and sometimes proof of payment method.
Typically 24-72 hours depending on document quality and volume of requests.
Review rejection reason, provide clearer or valid documents, and resubmit for verification.
Upload through your personal account portal or send via email or live chat if supported.
Triggered by large transactions, suspicious activity, or regulatory compliance requirements.
Generally prohibited by terms of service to prevent fraud and abuse.
Contact support immediately via live chat or email with details and any related evidence.
Contact support with alternate identification to update email credentials.
Update phone number through account settings or request support assistance.
May be due to pending verification, regulatory compliance, or security reasons.
Set limits via responsible gaming settings in your account or request support adjustment.
A voluntary program to restrict access to gambling; activate via account settings or support request.
Request account freeze via support or use self-exclusion features if available.
Report immediately to support with all relevant information for investigation.
Could be due to payment method issues, insufficient funds, or technical errors; contact support.
Usually 1-3 business days depending on payment method and verification status.
Fees vary by payment provider; casino may not charge but third-party fees can apply.
Common reasons include pending verification, suspicious activity, or insufficient balance.
Visa, MasterCard, Maestro, MIR, QIWI, WebMoney, AstroPay, Skrill, Piastrix, Bitcoin, Ethereum, USDT, Ripple, Litecoin, Cardano.
Minimum deposits usually start at $5; maximum limits depend on payment method and account status.
Varies by method; no fixed global maximum publicly specified.
Contact support immediately as some withdrawals can be canceled before processing.
Could be due to verification delays, payment provider issues, or high traffic periods.
Generally withdrawals must go to the original deposit method unless otherwise approved by support.
Contact support with transaction details to resolve the discrepancy.
Check transaction history in your account or consult support for updates.
Usually due to verification issues, suspected fraud, or regulatory restrictions.
Additional proof of identity, proof of source of funds, and possibly tax documents.
Yes, limits exist based on account level, payment method, and regulatory requirements.
Refunds depend on casino policy and payment provider; contact support to initiate.
Retry payment or contact support to investigate and resolve the issue.
Changes generally not allowed after request; contact support for exceptions.
To comply with anti-money laundering regulations and verify legitimate origin of funds.
Request via support or download from your account transaction history.
Contact support with transaction details for assistance.
USD, EUR, RUB, CAD, JPY, KRW, AZN, INR, and various cryptocurrencies.
Yes, automatic currency conversion applies with possible fees based on current exchange rates.
Cryptocurrency deposits and withdrawals are processed through supported wallet addresses with real-time conversion rates.
Contact support immediately, provide error details for troubleshooting.
Contact support promptly to request reversal or refund.
May be due to browser issues, internet connection, or device compatibility; refresh or try a different browser.
Report the issue via support; often progress and winnings are restored if confirmed.
Contact support with screenshots and detailed description of the issue.
Contact support to investigate; winnings are typically reinstated after verification.
Check device volume and browser settings; refresh the page or restart the app.
Close other apps/browser tabs, restart device, update browser or app.
Could be connectivity issues or game rules; contact support for clarification.
Results are displayed after each round; support can provide logs if needed.
Refresh, restart app, or contact support.
Restrictions can be due to regional licensing or technical maintenance.
Clear browser cache and cookies or app cache settings.
Ensure app and OS are updated; try reinstalling the app or clearing cache.
Contact support with bonus code and account details for resolution.
View bonus terms in the promotions section or ask support.
Points may be delayed or ineligible; contact support for explanation.
Register on the site, follow promotion rules, and join through your account.
Verify code validity and expiration; contact support for assistance.
Could be due to maintenance, regional restrictions, or connectivity issues.
Check internet speed and device compatibility; restart the game or contact support.
Use live chat or email with detailed description and screenshots.
Check internet connection, clear browser cache, try another device or browser.
Casino supports common browsers; updating or switching browsers often helps.
Most games use HTML5, but update plugins via official vendors if required.
Clear cache, check network, disable VPN or firewall that may interfere.
Contact support via live chat or email specifying the game and issue.
