How to contact the casino support service?
Casino360 can be contacted primarily via live chat on their website and email at [email protected] for assistance.
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What contact methods are available for customers?
Live chat, email support.
Casino website
https://casino360.bet
Casino launch date
2020
Gaming license
Licensed by the Government of Curacao, License number GLH-OCCHKTW078142020.
Casino headquarters location
Not specifically published; typically headquartered in Curacao or registered location of owner Mediasoft Technologies N.V.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7 with immediate or very fast response times.
Is there a contact form on the website?
The website includes an online contact form for non-registered users or players.
Technical support email
VIP support email
No publicly available VIP support email; VIP support is typically handled via dedicated live chat or account manager for VIPs.
Complaints email
No specific complaints email found; general support email [email protected] can be used.
Finance department email
Not publicly listed; financial inquiries handled via general support email.
Security service email
Not publicly listed; security issues submitted via general support contact.
Support hotline phone number
No phone support is offered for Casino360.
VIP line for premium customers
No dedicated VIP phone line is available.
Separate complaint line
No separate complaint phone line is available.
Technical support
Available 24/7 via live chat and email for technical assistance.
Financial department
Contact through support email; no dedicated line publicly provided.
Security service
Contact through support email; no dedicated security address publicly available.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
Casino360 maintains official Facebook and other social media profiles; specific URL not provided.
Instagram page
Casino360 has an official Instagram account; no direct URL provided.
Twitter/X page
Official Twitter/X handle is @casino3601.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
Casino360 maintains a YouTube channel; URL not specified.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server available.
Are there video calls with consultants?
Video call support is not offered.
Is there a ticket system (helpdesk)?
A ticket/helpdesk system is not explicitly confirmed but email support serves similar purpose.
Is there a mobile app with support chat?
No dedicated mobile app; support chat is accessible via mobile browser.
Are push notifications supported?
Push notifications support is not indicated.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to Casino360.
Is there a mobile app for contacting support?
No dedicated mobile app exists for support contact.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations are offered.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24/7 via live chat and email.
Supported languages
English, German, Turkish.
Service regions
Available globally except for restricted countries including USA, UK, France, Spain, Netherlands, Ukraine, and some others.
Can I contact support without registration?
Yes, non-registered users can contact support via contact form or email; live chat is often restricted to registered members.
Can I send documents through chat?
Uploading documents via chat is generally supported for verification purposes.
Privacy policy link
Available on the casino website, usually found in the footer section.
Terms of service link
Available on the casino website, usually located in the footer.
What to do if I forgot my account password?
Use the website’s password recovery option, typically via email link to reset password.
How to restore access to a blocked account?
Contact customer support to resolve issues; account may be unblocked after verification.
Why is my account blocked?
Common reasons include suspected fraud, breach of terms, verification failure, or self-exclusion.
How to change profile information?
Profile changes can be made via account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, and enable two-factor authentication if available.
How to set up two-factor authentication?
Generally found in account security settings; enable 2FA through authenticator apps or SMS codes.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or contact support for assistance.
How to delete my casino account?
Request account deletion by contacting customer support.
What to do if I can't log into my account?
Verify login details, reset password if necessary, or contact support.
How to check account login history?
Some casinos provide login history in account settings; if not, request via support.
Why is document verification required?
To comply with KYC/AML regulations and ensure player identity and security.
What documents are needed for verification?
Valid government ID, proof of address, and possibly proof of payment method.
How long does document verification take?
Verification typically takes from a few hours up to 48 hours.
What to do if documents are rejected?
Resubmit clearer or different documents as per support instructions.
How to upload documents for verification?
Documents can be uploaded through account verification section or sent via support email.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms of service.
How to report suspicious activity?
Report immediately via customer support email or live chat.
What to do if I lose access to my email?
Contact support with verification to update contact information.
How to change phone number in my account?
Update phone number in account settings or contact support.
Why are my account functions limited?
Account restrictions may be due to verification pending, suspicious actions, or self-exclusion.
How to set deposit limits?
Deposit limits can usually be set in responsible gaming settings or via support request.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool that blocks access for a chosen time; activated via account settings or support.
How to temporarily freeze my account?
Request a temporary freeze through customer support.
What to do if I suspect fraud?
Immediately notify support and secure account access.
Why is my deposit not going through?
Possible causes include payment method issues, verification holds, or technical problems.
How long does withdrawal processing take?
Usually between a few hours up to 3 business days depending on method.
What fees are charged for transactions?
Casinos generally do not charge fees; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons include incomplete verification, breach of terms, or suspicious activity.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, Interac, Papara, Jeton, and cryptocurrencies such as Bitcoin, Ethereum.
What are the minimum and maximum deposit amounts?
Minimum deposit is €10; maximum deposit not specifically stated, but withdrawals capped at €50,000 monthly.
Maximum deposit amount
No specific maximum stated; withdrawals capped at €50,000 monthly.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if processing not completed.
Why is my withdrawal taking so long to process?
Delays may be due to verification, banking processing times, or internal reviews.
Can I withdraw to a different card?
Withdrawals must usually be made to the funding source used for deposit; alternative methods possible via e-wallets or crypto.
What to do if money was debited but not credited?
Contact support immediately with transaction details to investigate.
How to check the status of a financial transaction?
Transaction status can be checked in account wallet or by contacting support.
Why are financial operations blocked?
Blocks may occur due to verification issues, suspected fraud, or regulatory compliance.
What documents are needed for large withdrawals?
Enhanced verification documents like proof of income or source of funds may be requested.
Are there withdrawal limits?
Yes, daily and monthly withdrawal limits apply; up to €10,000 per day and €50,000 per month.
How do refunds work?
Refunds are subject to casino policies; usually credited back to original payment method.
What to do with failed payments?
Retry transaction or contact support for resolution.
Can I change the withdrawal method?
Usually withdrawal method cannot be changed after request is submitted; confirm details before processing.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request transaction statements from support or access via account history.
What to do if a payment is stuck?
Contact support with payment details for investigation.
What currencies does the casino accept?
USD, EUR, AUD, CAD, TRY, BTC, ETH, XRP, LTC.
Is there currency conversion?
Currency conversion is supported but usually at standard exchange rates with possible fees.
How do cryptocurrency payments work?
Deposits and withdrawals can be made via supported cryptocurrencies, processed quickly with blockchain verification.
What to do with payment system errors?
Contact support to troubleshoot and resolve payment system issues.
Can I return an erroneous deposit?
Contact support promptly to request reversal of erroneous deposits.
Why won't the game load?
Game loading issues may be due to internet connection, browser compatibility, or server issues.
What to do when there's a game crash?
Refresh browser or app; if persistent, contact support with details.
How to report a game error?
Report errors via live chat or support email with screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate; winnings are generally restored after technical issues.
Game sound not working - what to do?
Check device sound settings; refresh game; update browser or app; contact support if unresolved.
Game lagging or freezing - how to fix?
Clear cache, close other apps, check internet connection, or try a different device.
Why isn't my bet being counted?
May be due to connection issues, delayed processing, or game errors; report to support.
How to check game round results?
Results are displayed at the end of rounds; some games provide history in game interface.
What to do if the game is not responding?
Refresh or restart game; contact support if issue persists.
Why are some games unavailable?
Game restrictions due to licensing, geography, or temporary maintenance.
How to clear cache for better game performance?
Clear browser cache or app data via device settings.
Problems with game display on mobile device?
Try updating browser, clear cache, or switch to desktop mode.
What to do if bonus didn't activate?
Contact support with details for manual activation or correction.
How to check bonus wagering requirements?
Available in the promotions section or bonus terms on the website.
Why aren't bonus points being credited?
Ensure eligibility criteria are met; contact support if points are delayed.
How to participate in tournaments and promotions?
Register or opt-in via promotions page; follow tournament rules.
What to do if promo code doesn't work?
Check expiry and terms; contact support for assistance.
Why is Live Casino unavailable?
May be due to geo-restrictions, maintenance, or technical issues.
Problems with video streaming in live games?
Check internet connection, browser compatibility; contact support if problems continue.
How to report a technical glitch?
Report details to support via live chat or email immediately.
What to do if the website won't load?
Check internet connection, browser update; clear cache; try different browser.
Browser compatibility issues?
Use recommended browsers and keep them updated for best performance.
How to update Flash Player or other plugins?
Modern casinos use HTML5; Flash updates generally not required.
What to do with slow website loading?
Clear cache, reduce browser tabs, check internet speed.
How to get technical support for games?
Contact support via live chat or email with game details.