How to contact the casino support service?
Casino Chan provides primary contact through a 24/7 live chat feature accessible at the bottom of their website pages and via email support at [email protected].
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What contact methods are available for customers?
Live chat 24/7, email support, no phone support reported.
Casino website
https://casinochan.com
Gaming license
Licensed by the Curaçao Gambling Commission under the operator Direx N.V.
Casino headquarters location
Curacao
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7. Response time is typically within a few minutes, often less than 10 minutes.
Is there a contact form on the website?
No specific mention of a contact form; main contact methods are live chat and email.
Technical support email
VIP support email
No verified specific VIP support email publicly available.
Complaints email
No dedicated complaints email found; general support email is used.
Finance department email
No separate financial inquiries email found; use general support.
Security service email
No dedicated security contact email found; general support email applies.
Support hotline phone number
No phone support available.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Provided via live chat 24/7 and email support with timely responses.
Financial department
Handled through general support email, no separate contact info publicly listed.
Security service
Contact through general support email; no direct security team email noted.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No WhatsApp support account found.
Viber support account
No Viber support account found.
WeChat support account
No WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram account URL found.
Twitter/X page
No verified official Twitter/X account URL found.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No public information confirms a ticket system; support primarily through chat and email.
Is there a mobile app with support chat?
No dedicated mobile app; mobile website supports live chat.
Are push notifications supported?
No information on push notification support.
Is SMS support available?
No SMS support available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms found.
Is there a mobile app for contacting support?
No dedicated app for contacting support.
Are Zoom/Teams consultations possible?
No support via Zoom or Teams.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 availability via live chat and email support.
Supported languages
English primarily; multiple languages may be supported through live chat depending on agent availability.
Service regions
Operates worldwide except restrictions like no service to US players.
Can I contact support without registration?
Yes, live chat can be accessed without account registration by entering name and email.
Can I send documents through chat?
No confirmed option to send documents directly in the chat.
Privacy policy link
https://casinochan.com/privacy-policy
Terms of service link
https://casinochan.com/terms-of-service
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to reset via registered email.
How to restore access to a blocked account?
Contact customer support to inquire about the block and follow their instructions for verification and restoration.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, breach of terms, or self-exclusion.
How to change profile information?
Profile information changes can typically be made via the account settings page or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact customer support and change your login credentials; enable additional security measures.
How to set up two-factor authentication?
No verified information on 2FA availability at this casino.
Why am I not receiving SMS confirmation codes?
Could be due to network issues or incorrect phone details; confirm phone number in profile and contact support if issue persists.
How to delete my casino account?
Contact customer support to request account deletion according to their policy.
What to do if I can't log into my account?
Check credentials, reset password if needed, clear browser cache or try a different device, contact support if problem continues.
How to check account login history?
Usually accessible in account security or settings section if provided; otherwise, request from support.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and verify player identity.
What documents are needed for verification?
Valid government-issued ID, proof of address, and payment method documents.
How long does document verification take?
Typically 24 to 48 hours, depending on volume and document clarity.
What to do if documents are rejected?
Review rejection reason, provide clearer or additional documents, resubmit via the platform or customer support.
How to upload documents for verification?
Upload through the account verification section or send via email if supported.
Why does my account require additional verification?
Triggered by regulatory compliance measures, suspicious activity, or large transactions.
Can I have multiple accounts?
Usually one account per person is allowed to comply with licensing and terms.
How to report suspicious activity?
Contact customer support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with proofs to update your email or recover access.
How to change phone number in my account?
Update phone number via account profile or through customer support.
Why are my account functions limited?
Due to pending verification, security concerns, or regulatory restrictions.
How to set deposit limits?
Usually available in account settings under responsible gaming tools.
What is self-exclusion and how to activate it?
A voluntary program to block access for a set period; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary suspension of account access.
What to do if I suspect fraud?
Report immediately to support with full details for investigation.
Why is my deposit not going through?
Could be due to payment method issues, verification, or network problems; verify details and contact support.
How long does withdrawal processing take?
Withdrawals generally processed within 12 hours but can take 1 to 5 days depending on method.
What fees are charged for transactions?
No fees charged by the casino on deposits or withdrawals.
Why was my withdrawal request declined?
Possible reasons include pending verification, insufficient funds, or breach of terms.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, Paysafecard, Bank Transfer, iDebit, InstaDebit, Bitcoin, Litecoin, Ethereum.
What are the minimum and maximum deposit amounts?
Varies by payment method and currency; generally low to moderate limits typical in online casinos.
Minimum deposit amount
No exact verified figure, industry standards usually start from $10.
Maximum deposit amount
Variable by method; usually in the thousands range per transaction.
How to cancel a withdrawal request?
Contact support ASAP to request cancellation before processing completes.
Why is my withdrawal taking so long to process?
Verification checks, payment provider delays, or internal processing issues can cause delays.
Can I withdraw to a different card?
No, withdrawals must be made to the original deposit method to comply with anti-money laundering rules.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support for status updates.
Why are financial operations blocked?
Usually due to pending verification, suspected fraud, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, proof of source of funds.
Are there withdrawal limits?
Yes, limits apply based on user status and regulatory requirements.
How do refunds work?
Refunds are processed to the original payment method after evaluation.
What to do with failed payments?
Verify details, retry payment, or contact support for assistance.
Can I change the withdrawal method?
Typically no, due to regulatory compliance.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request via customer support or download from account if available.
What to do if a payment is stuck?
Contact support with payment details to resolve.
What currencies does the casino accept?
USD, EUR, CAD, Bitcoin, Litecoin, Ethereum, and other major currencies.
Is there currency conversion?
Yes, currency conversion is available depending on the payment method and currency used.
How do cryptocurrency payments work?
Deposit via supported crypto wallets; withdrawals processed similarly ensuring account verification.
What to do with payment system errors?
Contact support immediately with error details for resolution.
Can I return an erroneous deposit?
Contact support promptly to reverse accidental deposits.
Why won't the game load?
Could be browser issues, connection problems or device compatibility; clear cache or try another browser.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if issue persists.
How to report a game error?
Contact customer support with game details and error description.
Why did my winnings disappear after a crash?
Contact support to investigate and restore any lost winnings.
Game sound not working - what to do?
Check device volume and browser permissions; try a different browser or reload the page.
Game lagging or freezing - how to fix?
Clear cache, check internet connection, close other apps or restart device.
Why isn't my bet being counted?
Possible technical glitch or game rules; report to support for assistance.
How to check game round results?
Usually available in game history or ask support for confirmation.
What to do if the game is not responding?
Refresh the page, try another device or browser, contact support if persistent.
Why are some games unavailable?
Restrictions due to region, licensing, or temporary server issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Check compatibility, update browser, restart device, or use desktop mode.
What to do if bonus didn't activate?
Check terms and conditions and contact support for manual adjustment.
How to check bonus wagering requirements?
Available in the bonus terms on the promotions page or ask support.
Why aren't bonus points being credited?
Could be system delay or ineligibility; contact support for review.
How to participate in tournaments and promotions?
Register or opt-in as per promotion rules on the website.
What to do if promo code doesn't work?
Confirm validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Possible maintenance, regional restrictions, or internet issues.
Problems with video streaming in live games?
Check connection, browser compatibility, disable VPN, or refresh the page.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet, clear cache, use different browser or contact support.
Browser compatibility issues?
Use recommended modern browsers like Chrome, Firefox, or Edge; update to latest versions.
How to update Flash Player or other plugins?
Most sites now use HTML5; if needed, update via official plugin websites.
What to do with slow website loading?
Clear cache, check connection speed, disable browser extensions, or try another device.
How to get technical support for games?
Access support via live chat or email with details of the game issue.