How to contact the casino support service?
Energy Casino support service can be contacted primarily through live chat available during set hours, email for detailed queries, and a phone number for direct assistance.
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What contact methods are available for customers?
Live chat, email, phone support, social media accounts, and a contact form on the website.
Casino website
https://energycasino.com
Casino launch date
Energy Casino has been operational since 2013.
Gaming license
Energy Casino is licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/224/2012.
Casino headquarters location
The headquarters of Energy Casino is located in Zebbug, Malta.
License jurisdiction
The casino operates under the jurisdiction of Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available but not 24/7. The service operates Monday to Friday 9:00 to 00:00 CEST, and weekends from 13:00 to 21:00 CEST. Response times in live chat are typically immediate during operating hours.
Is there a contact form on the website?
Yes, there is a contact form available on the Energy Casino website under the support or contact section for customer inquiries.
Technical support email
VIP support email
No specific VIP support email publicly verified; VIP support is generally managed through dedicated account managers or live chat.
Complaints email
No separate complaints email is publicly listed; customers can use the general support email to address complaints.
Finance department email
No separate finance department email is listed; financial inquiries are usually handled via the general support email or live chat.
Security service email
No dedicated security email is publicly provided; security issues should be reported via main support channels.
Support hotline phone number
+356 2713 0228 (general casino contact number)
VIP line for premium customers
No publicly available dedicated VIP support phone line.
Separate complaint line
No separate complaint phone line publicly available.
Technical support
Technical support is available through live chat and email during business hours.
Financial department
Financial inquiries can be made via the support email and live chat during operating hours.
Security service
Security-related concerns should be directed to general support email or live chat.
Telegram support account
No official Telegram support account verified.
WhatsApp support account
No official WhatsApp support number publicly listed.
Viber support account
No official Viber support account exists.
WeChat support account
No official WeChat support account listed.
Facebook page
https://www.facebook.com/energycasino
Instagram page
https://www.instagram.com/energycasino
Twitter/X page
https://twitter.com/energy_casino
LinkedIn page
No official LinkedIn company page publicly found.
YouTube channel
No official YouTube channel publicly linked.
Telegram channel
No official Telegram channel publicly listed.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Yes, a ticket system is available through the contact form and email support.
Is there a mobile app with support chat?
Yes, Energy Casino has a mobile app that includes support chat functionality.
Are push notifications supported?
Push notifications for customer communication are supported via the mobile app.
Is SMS support available?
SMS support is not commonly provided by Energy Casino.
Can I request a callback?
Callback service availability is not publicly confirmed.
Are there forums or communities related to this casino?
There are no official forums or community platforms dedicated to Energy Casino.
Is there a mobile app for contacting support?
Support chat is integrated into the Energy Casino mobile app rather than a separate app.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations are available.
Is support available on weekends and holidays?
Support is available on weekends with reduced hours, typically from 13:00 to 21:00 CEST, but not necessarily on holidays.
What are the support service operating hours?
Monday to Friday 09:00 to 00:00 CEST, weekends 13:00 to 21:00 CEST.
Supported languages
Support is offered in English, German, Finnish, Hungarian, Japanese, Polish, and Portuguese.
Service regions
Energy Casino serves multiple regions including Canada, Europe, New Zealand, India, focusing on regulated markets.
Can I contact support without registration?
Usually, live chat and email support require account registration to assist effectively, but general inquiries may be accepted without registration.
Can I send documents through chat?
Document upload is generally handled through secure channels and the support email rather than live chat.
Privacy policy link
https://energycasino.com/privacy-policy
Terms of service link
https://energycasino.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive an email with password reset instructions.
How to restore access to a blocked account?
Contact customer support with identification documents to verify identity and resolve account blocks.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, verification issues, violation of terms, or responsible gaming limits.
How to change profile information?
Profile updates can typically be made through the account settings page; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
If supported, 2FA setup is done via account security settings using an authentication app or SMS codes.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or carrier blocking; verify details and retry.
How to delete my casino account?
Contact customer support to request account deletion as per regulatory requirements.
What to do if I can't log into my account?
Verify credentials, reset password if needed, check for account restrictions, or contact support for help.
How to check account login history?
Some casinos show login history in account settings; alternatively, request it through customer support.
Why is document verification required?
Verification ensures compliance with anti-money laundering and responsible gaming regulations.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Verification usually takes a few hours to up to 72 hours depending on compliance checks.
What to do if documents are rejected?
Resubmit clear and valid documents and contact support for clarification on requirements.
How to upload documents for verification?
Upload documents via the secure upload section in your account or send them to support email.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, security concerns, or regulatory demands.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent fraud and comply with licensing rules.
How to report suspicious activity?
Contact customer support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with proof of identity to update your contact email address.
How to change phone number in my account?
Update your phone number through account settings or contact support to assist with changes.
Why are my account functions limited?
Limitations may be due to pending verification, self-exclusion, or regulatory compliance.
How to set deposit limits?
Deposit limits can often be set in responsible gaming settings or through customer support.
What is self-exclusion and how to activate it?
Self-exclusion is a player protection tool to block access temporarily or permanently; activate via account settings or support.
How to temporarily freeze my account?
Request a temporary account freeze through customer support or self-exclusion tools.
What to do if I suspect fraud?
Report fraud to support immediately and follow their instructions to secure your account.
Why is my deposit not going through?
Deposits can fail due to payment method issues, insufficient funds, or technical problems; check with support.
How long does withdrawal processing take?
Withdrawals process typically within 1-7 hours for e-wallets, 1-2 days for cards, up to 5 days for bank transfers.
What fees are charged for transactions?
Most transactions are free, but some payment providers or regions might apply fees.
Why was my withdrawal request declined?
Common reasons include incomplete verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Visa, Mastercard, Neteller, Skrill, Paysafecard, MuchBetter, Jeton, CashToCode, Payz, neoSurf, and other methods.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally 10 USD/EUR; maximum varies by method and jurisdiction.
Minimum deposit amount
10 (USD/EUR or equivalent).
Maximum deposit amount
Varies by payment method but often the limit is high enough to accommodate most players.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; some requests may be irreversible if processing started.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment provider issues, or pending internal review.
Can I withdraw to a different card?
Withdrawals must typically be made to the original deposit method for compliance reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Use your account transaction history or contact support for updates.
Why are financial operations blocked?
Operations can be blocked due to verification issues, suspicious activity, or regulatory requirements.
What documents are needed for large withdrawals?
Additional proof of identity, proof of source of funds, and address verification documents.
Are there withdrawal limits?
Yes, daily, weekly, or monthly withdrawal limits apply depending on casino policy.
How do refunds work?
Refunds are processed back to the original payment method following casino policies.
What to do with failed payments?
Contact support with payment details to troubleshoot and resolve.
Can I change the withdrawal method?
Usually withdrawal methods cannot be changed once a request is submitted; contact support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering laws and confirm legitimate source of money.
How to get a financial transaction statement?
Request transaction statements via support or download from your account if available.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve the issue.
What currencies does the casino accept?
CAD, EUR, USD, NOK, RUB, HUF, GBP, INR, among others.
Is there currency conversion?
Currency conversion is available; conversion rates may apply and be handled by payment providers or the casino.
How do cryptocurrency payments work?
Currently, no verified information on cryptocurrency payments acceptance at Energy Casino.
What to do with payment system errors?
Report errors to support with details for swift resolution.
Can I return an erroneous deposit?
Request refund via support; subject to casino policy and payment provider cooperation.
Why won't the game load?
Game loading issues can be caused by browser problems, connection issues, or software glitches; clear cache or try another browser.
What to do when there's a game crash?
Refresh the game, relogin, or contact support if the issue persists.
How to report a game error?
Report errors to support with game name and description of the issue.
Why did my winnings disappear after a crash?
Report immediately to support; they may verify and restore winnings if there was a server or software error.
Game sound not working - what to do?
Check device volume, browser settings, and game audio settings; restart the game if needed.
Game lagging or freezing - how to fix?
Close other apps, clear cache, ensure stable internet, or try another device.
Why isn't my bet being counted?
Could be due to connection drop or game rules; contact support with details.
How to check game round results?
Results can be reviewed in game history or request information from support.
What to do if the game is not responding?
Reload the game, restart the device, or contact support for help.
Why are some games unavailable?
Game availability can depend on regional restrictions or software provider agreements.
How to clear cache for better game performance?
Clear browser cache and cookies from browser settings, then reload the site.
Problems with game display on mobile device?
Ensure device software is up to date, try another browser or reinstall the app.
What to do if bonus didn't activate?
Check terms and conditions, ensure eligible actions were taken, and contact support for assistance.
How to check bonus wagering requirements?
Wagering info is available in the bonus terms and customer account section.
Why aren't bonus points being credited?
May result from terms not met or technical errors; contact support for resolution.
How to participate in tournaments and promotions?
Register for events via casino promotions page and follow specific tournament rules.
What to do if promo code doesn't work?
Verify code validity, terms, and correct entry; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to server issues, regional restrictions, or peak load; refresh or contact support.
Problems with video streaming in live games?
Check internet connection, device compatibility; restart game or contact support.
How to report a technical glitch?
Use live chat or email to give detailed info about the glitch.
What to do if the website won't load?
Check internet, clear browser cache, try different device or contact support.
Browser compatibility issues?
Use updated versions of popular browsers like Chrome, Firefox, or Edge.
How to update Flash Player or other plugins?
Most games use HTML5; update plugins from official sources as needed.
What to do with slow website loading?
Clear cache, switch browsers, check connectivity or contact support.
How to get technical support for games?
Contact support via live chat or email providing game details and issue description.