Casino support can primarily be contacted via live chat, email, and a callback request system. Live chat provides quick responses within minutes, email is used for detailed inquiries with responses typically within 30-60 minutes, and callback requests are answered within about an hour during office hours.
Live chat, email, phone callback, and support via FAQ/help sections.
https://www.eurocasino.com
The exact launch date is not explicitly available; however, as part of the Betsson Group, CasinoEuro has been operational for many years, well established before the 2010s.
Licensed by the Malta Gaming Authority (MGA), a prestigious European gaming regulator.
Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta.
Malta.
Yes, live chat is available on the website from 9 AM to 1 AM daily. Response times are typically around 30 seconds to a few minutes.
Yes, a contact form is generally available within the support or help section on the website.
No verified specific VIP support email found; VIP customers usually receive dedicated service via personal account managers or through regular support channels.
No separate complaints email publicly specified; complaints are handled via general support email or live chat.
Not publicly specified; financial inquiries typically go through general support channels.
Not publicly specified; security issues can be reported via general support contact.
+44 800 031 8256 (callback service available, not direct hotline).
No dedicated VIP phone line publicly available.
No distinct complaint phone line publicly available.
Available via live chat, email, and callback during customer support operating hours.
Contact through general customer support email or callback request; no separate direct contacts publicly listed.
Security concerns are addressed through general customer support contacts.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/casinoeuro
No official Instagram page verified for CasinoEuro.
https://twitter.com/CasinoEuro
No dedicated LinkedIn company page publicly verified.
No official YouTube channel verified for customer support.
No official Telegram channel linked.
No public Discord server identified.
No video call support found; communication is through text chat, email, and phone callbacks.
Yes, an internal ticket system is generally implied via email and support portal for issue tracking.
No official mobile app with integrated support chat identified; support is accessed via mobile website.
No confirmed push notification support for customer communications.
No SMS support publicly provided.
Yes, a callback request service is available and usually answered within about an hour.
No official forums, but community discussions may exist on external platforms.
No dedicated mobile app for support contact; mobile support is via website.
No support for Zoom or Teams consultations noted.
Yes, support (live chat and email) is available daily including weekends and holidays during specified hours.
Live chat and email support operate daily from 9 AM to 1 AM.
Support is primarily provided in English.
Primarily European markets, but generally available to players internationally where permitted by licensing.
Yes, live chat and callback request can typically be accessed without registration.
Yes, live chat supports sending attachments such as verification documents.
https://www.eurocasino.com/privacy-policy
https://www.eurocasino.com/terms-and-conditions
Use the “Forgot Password” feature on the login page to receive a reset link via registered email.
Contact customer support via live chat or email to resolve the issue, providing requested verification documents if needed.
Common reasons include suspected fraud, verification failure, breach of terms, or security concerns.
Profile information changes can be made in the account settings or by contacting customer support if restrictions apply.
Immediately contact support via live chat or email, change passwords, and follow their security instructions.
If supported, enable 2FA in account security settings or request assistance via customer support.
Troubleshoot by checking mobile network, SMS blocking settings, or contacting support.
Request account closure through customer support following verification of identity.
Use password recovery options or contact customer support for assistance with login issues.
If available, login history can be found in security or account settings; otherwise, request from support.
Verification is mandatory by licensing regulations to confirm player identity, prevent fraud, and comply with anti-money laundering laws.
Typically a valid government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
Verification processing usually takes 24 to 72 hours depending on the volume of requests.
Check rejection reason, submit clearer or additional supporting documents, and contact support for guidance.
Upload via secure sections in the player account or send attachments via live chat or email.
Additional checks occur due to suspicious activity, large transactions, or random compliance audits.
Multiple accounts are generally forbidden under terms of service to prevent fraud or abuse.
Contact customer support immediately via live chat or email with all relevant details.
Inform customer support and follow their identity verification to update your contact details.
Update phone details in account settings or request support assistance if restricted.
Account may be restricted due to pending verification, suspected fraud, or security concerns.
Deposit limits can often be set in responsible gaming settings or by contacting support.
Self-exclusion is a voluntary tool to restrict access for a chosen period; activate via responsible gaming settings or support.
Request a temporary account freeze through customer support or responsible gaming tools.
Report immediately to customer support with details for investigation.
Could be due to payment method issues, deposit limits, or verification requirements; contact support for help.
Withdrawals usually process within 24 to 72 hours depending on method and verification.
Most casinos do not charge fees, but third-party provider fees may apply; check terms for specifics.
Reasons include verification failure, exceeding limits, or suspicious activity.
Common methods include credit/debit cards, e-wallets, bank transfers, prepaid cards, and some cryptocurrencies.
These vary but typically start around €10 minimum; maximum limits depend on method and casino policy.
€10 (typical industry minimum).
Varies widely, often up to several thousand euros per transaction.
Contact customer support quickly as some withdrawals are processed immediately and cannot be canceled.
Delays can be due to additional verification, bank processing times, or payment provider issues.
Withdrawals usually must go to the original deposit method for security and compliance.
Contact support immediately, providing transaction details for resolution.
Check account transaction history or contact customer support.
Common reasons include incomplete verification, suspicious activity, or regulatory restrictions.
Additional proof of source of funds and identity verification documents.
Yes, daily, weekly, or monthly withdrawal limits apply per casino policy.
Refunds are processed back to the original payment method; timing varies by method.
Contact support with transaction details to investigate and resolve.
Usually not allowed after withdrawal request is made; must cancel and re-request if possible.
Required by law to prevent money laundering and verify legitimate funds.
Request through customer support or download from account transaction history.
Contact support, providing transaction details to resolve delays.
Common currencies include EUR, USD, GBP, NOK, CAD, and some casinos accept selected cryptocurrencies.
Yes, currency conversion is available, usually at competitive exchange rates.
Cryptocurrencies are deposited and converted either automatically or stored in wallet balances for play.
Contact support with error details for guidance.
Contact support immediately to request a refund of the mistaken deposit.
Could be due to internet issues, browser compatibility, or server maintenance; try refreshing or switching browsers.
Reload the game; contact support if issues persist or winnings are missing.
Use live chat or email to report the issue with screenshots if possible.
Contact customer support with game details for investigation and possible compensation.
Check device volume, browser settings, and game audio settings.
Clear cache, close background apps, or switch device/browser.
Ensure game rules are followed, funds are sufficient, and contact support if issue persists.
View in the game history or session log feature if available.
Refresh browser or app; contact support if problem continues.
Due to regional restrictions or technical issues.
Clear browser cache and cookies or app data from device settings.
Update app/browser or clear cache; relaunch the game.
Check promotion terms; contact support with details for assistance.
Found in the bonus terms and conditions on the website.
Points may take time; check qualifying play; contact support if delayed.
Register via website or notifications; meet qualifying criteria.
Verify code validity and terms; contact support if problems persist.
Could be due to server maintenance, region restrictions, or connectivity.
Check internet speed, browser compatibility, and update if needed.
Contact support via live chat or email with details and screenshots.
Check internet, clear cache, or try a different browser or device.
Use recommended browsers and ensure they are updated.
Most modern sites do not require Flash; update browsers regularly.
Clear cache, check connection speed, or try off-peak times.
Contact support via live chat or email with game details.
