Casino Extreme support can be contacted primarily via 24/7 live chat, email, and telephone. The live chat provides quick real-time assistance, email support is available for detailed queries, and phone support is offered mainly for urgent matters.
Live chat, email, telephone, fax, and FAQ section.
https://casinoextreme.eu
Casino Extreme was launched in the year 2000.
Licensed by authorities of Curacao.
Kaya Richard J. Beaujon Z/N, 4797, Willemstad, Curaçao.
Curacao jurisdiction.
Yes, live chat is available 24/7 on the website, typically responding in less than a minute.
Yes, a contact form is available for customer inquiries on the website’s contact page.
No specific VIP support email publicly listed; general support email applies.
No distinct finance email verified; general support handles financial inquiries.
No specific security service email publicly available.
+1-800-532-4561 (free for US and Canada)
No dedicated VIP phone line publicly confirmed.
No separate complaint phone line publicly confirmed.
Available 24/7 via live chat, email, and phone hotline.
Contactable through general support email and phone; no specific finance email found.
No direct contact details; security-related issues handled through general support channels.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No direct official Facebook page URL publicly verified.
No direct official Instagram account URL publicly verified.
No direct official Twitter/X account URL publicly verified.
No official LinkedIn company page publicly verified.
No official YouTube channel publicly verified.
No official Telegram channel publicly verified.
No official Discord server information available.
No information found about video call support availability.
No specific public confirmation of a ticket/helpdesk system, though common industry practice includes email-based ticket handling.
No official mobile app with support chat confirmed.
No official information about push notifications support.
No SMS support information found.
No callback service explicitly confirmed.
No official forums or communities publicly listed.
No dedicated mobile app for contacting support confirmed.
No information on Zoom or Teams consultations.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily; other languages not specifically detailed.
Mainly North America (US, Canada), also Europe and other regions accepted except a list of restricted countries.
Usually, live chat and email support can be accessed without registration, but account-specific queries require login.
No clear confirmation; usually document uploads are done via secure account portals or email.
https://casinoextreme.eu/privacy-policy
https://casinoextreme.eu/terms-and-conditions
Use the password recovery option on the login page to reset your password via email.
Contact support directly via live chat or email to appeal and verify identity for account restoration.
Common reasons include suspected fraud, multiple accounts, failure to verify identity, or violating terms.
Profile updates are done through the account settings page or by contacting support.
Immediately contact support to secure your account and change passwords.
Not specifically mentioned; usually available via account security settings if supported.
Could be due to network issues, incorrect phone number, or service provider blocks.
Contact customer support to request account closure and data deletion.
Verify credentials, reset password if needed, and contact support if issues persist.
Typically available in account security settings or by request to support.
To comply with anti-money laundering and responsible gambling regulations and ensure player identity.
Valid government ID, proof of address, and payment method verification documents.
Usually 24 to 48 hours depending on workload.
Resubmit clear, valid documents and contact support for guidance.
Via user account upload section or by sending via email if supported.
Triggered by large transactions, suspicious activity, or regulatory compliance checks.
No, multiple account ownership is generally prohibited.
Contact support immediately with details and evidence.
Contact support with alternative identification to update account email.
Update via account settings or with assistance from support.
Possibly due to verification issues, account restrictions, or suspicious activity.
Generally done via account responsible gaming settings or by requesting support assistance.
Self-exclusion is a voluntary ban to prevent gambling for a set period; activate via account settings or support request.
Contact support to request a temporary account freeze.
Report immediately to support with all relevant details.
Possible reasons include payment method issues, restrictions, or technical problems.
Withdrawals are typically processed instantly; sometimes up to a few hours.
Fees may vary by payment method; some withdrawals may incur charges.
Reasons include failing verification, exceeding limits, or violating terms.
Visa, Mastercard, Bitcoin, Ethereum, Ripple, Neteller, Skrill, UPayCard, paysafecard, ecoPayz, Neosurf, gift cards.
Minimum deposit generally $20; for Visa/Mastercard minimum $35; maximum varies by method and VIP level.
Generally $20; $35 for Visa and Mastercard.
Varies; no specific cap publicly stated, dependent on user status.
Contact support immediately to request cancellation if the withdrawal has not been processed.
Possible verification checks, technical issues, or method-specific delays.
Usually withdrawals must be to the original deposit method or approved alternatives.
Contact support with payment details for investigation.
Via account transaction history or by contacting support.
Could be due to security checks, pending verification or regulatory reasons.
Enhanced ID verification, proof of source of funds, and possibly additional documentation.
Yes, typically up to $4,000 per week with higher limits for VIP members.
Refunds processed upon request depending on circumstances; subject to terms.
Contact support to resolve payment issues and retry.
Generally no; withdrawals processed via the deposit method.
To comply with anti-money laundering laws and verify legitimate source of player funds.
Request through account or by contacting support.
Contact support with transaction details for assistance.
Primarily USD, EUR, and cryptocurrencies including Bitcoin, Ethereum, and others.
Yes, currency conversion is provided based on current exchange rates.
Deposit and withdrawal via supported crypto wallets; transactions are secure and fast.
Contact support to troubleshoot and resolve errors.
Contact support immediately to request reversal.
Check internet connection, browser compatibility, and clear cache.
Refresh the game or website; contact support if issue persists.
Report via live chat or support email with details.
Contact support immediately for investigation.
Check device audio settings and browser permissions.
Clear cache, check internet speed, update browser.
Possible technical issue; report to support.
Game history or support can provide details.
Refresh browser or restart device; contact support if unresolved.
Regional restrictions or maintenance may limit access.
Clear browser cache and cookies via browser settings.
Ensure updated app/browser; try another device.
Contact support with bonus details for assistance.
Available in bonus terms and conditions.
Check eligibility and wagering status; contact support.
Register and opt-in via the promotions section.
Verify code validity and expiration; contact support.
May be due to regional restrictions or maintenance.
Check internet speed and device compatibility.
Use live chat or support email with detailed description.
Clear browser cache, try different browser or device.
Use updated browser versions supported by the casino.
Follow official plugin update instructions.
Check internet speed; clear cache; try another browser.
Contact support via live chat or email.
