How to contact the casino support service?
Customers can contact Flax Casino support via live chat available 24/7 and email at [email protected].
Customers can contact Flax Casino support via live chat available 24/7 and email at [email protected].
Live chat 24/7 and email [email protected] are available for contacting customer service.
https://flaxcasino.se/
Flax Casino holds a commercial online gaming license issued by the Swedish Gambling Inspectorate (Spelinspektionen).
Flax Casino is operated by Glitstar Limited, part of the Glitnor Group with offices in Sweden, Malta, Bulgaria, and Spain/Gibraltar.
Sweden (Swedish Gambling Inspectorate)
Yes, there is a live chat on the website, it operates 24/7, and response time ranges from 1 to 5 minutes.
There is no specific contact form prominently available; support is primarily via live chat and email.
Not specifically provided; general support contacts are used.
Not specifically provided; complaints are handled through general support email.
Not specifically provided.
Not specifically provided.
No phone support is available.
Not available.
Not available.
Available 24/7 through live chat and email support at [email protected].
Contact through the general support email; no separate contact provided.
No dedicated contact details; security issues are handled via general support.
Not available.
Not available.
Not available.
Not available.
Not available or not officially listed.
Not available or not officially listed.
Not available or not officially listed.
Not available or not officially listed.
Not available or not officially listed.
Not available.
Not available.
No video call support with consultants.
Yes, there is a helpdesk for FAQs and support queries accessible through the website.
No dedicated mobile app exists, but the mobile website supports live chat.
Not available.
Not available.
No callback service is available.
No official forums or community platforms provided.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
Support is available at least in Swedish and English.
Primarily Sweden, reflecting the gambling license jurisdiction.
Yes, live chat support can be accessed without registration.
Document upload via chat is not confirmed or standard.
Available on the website, typically at https://flaxcasino.se/privacy-policy (standard location).
Available on the website, typically at https://flaxcasino.se/terms-of-service (standard location).
Use the password recovery feature usually available on the login page, often via BankID or email.
Contact customer support via live chat or email to resolve the issue and verify identity.
Common reasons include suspicious activity, failed verification, or violation of terms.
Profile changes are managed via account settings; some changes may require support assistance.
Contact support immediately, change passwords, and secure your BankID.
Generally done through the BankID verification system used for account access.
Possible network issues or incorrect phone number; contact support if problem persists.
Request account deletion by contacting customer support.
Check credentials, try password recovery, or contact support for help.
Typically available in account settings or by request from support.
Verification is required to comply with regulatory KYC and anti-money laundering rules.
Valid government-issued ID, proof of address, and sometimes proof of payment method.
Usually processed quickly; often within a few minutes to 24 hours depending on volume.
Resubmit clear and valid documents as per support instructions.
Upload through the account user interface or as directed by support.
Triggered by large transactions, suspicious behavior, or regulatory requirements.
Generally prohibited under terms to prevent fraud and comply with licensing rules.
Report immediately via live chat or email support.
Contact support to update email after identity verification.
Update it in account settings or request support assistance.
Could be due to pending verification, account restrictions, or suspicious activity.
Set personally via responsible gambling tools in account settings.
A responsible gambling feature to block access temporarily or permanently, activated via account settings or support.
Contact support to request temporary account freeze.
Report to support immediately and follow security instructions.
Could be payment method issues, insufficient funds, or technical problems.
Usually instant or up to 3-5 minutes with Trustly or Swish, max up to 5 working days for large sums.
Typically no fees for deposits/withdrawals with Trustly or Swish at Flax Casino.
Common reasons include verification issues or exceeding limits.
Trustly and Swish.
Minimum deposit is 100 SEK; maximum withdrawal typically 50,000 SEK.
100 SEK.
No specific maximum deposit limit stated, but withdrawal max is 50,000 SEK.
Contact support immediately to request cancellation if possible.
Could be due to verification delays, large amounts, or banking issues.
Withdrawals must be made to the same method used for deposit for compliance.
Contact support immediately to resolve payment issues.
Check your account transaction history or ask support.
Possibly due to security checks, verification requirement, or regulatory compliance.
ID, proof of address, and proof of source of funds.
Yes, typically up to 50,000 SEK per withdrawal.
Refunds are processed back to the original payment method.
Contact support and verify payment details; retry payment if advised.
Usually no; withdrawals must match deposit method.
For regulatory compliance with anti-money laundering laws.
Request via support or download from account history if available.
Contact support for investigation and resolution.
Primarily Swedish Krona (SEK).
Not applicable if playing in SEK only.
Not supported at Flax Casino.
Contact support and verify payment details.
Contact support promptly to resolve such issues.
Could be internet issues, browser compatibility or server problems.
Refresh the game or browser; contact support if issue persists.
Contact support with game details and error description.
Contact support immediately to investigate and restore balance.
Check device sound settings and browser permissions.
Clear cache, check internet speed, and reload game.
Could be due to connection issues or betting rules; verify with support.
Via game history or support assistance.
Refresh the browser or contact support.
Could be regional restrictions or temporary technical issues.
Clear browser cache and cookies via browser settings.
Ensure browser is updated and clear cache; try desktop mode if needed.
Contact support with bonus details; note Flax Casino currently does not offer welcome bonuses.
Review terms linked to bonus or ask support; currently Flax Casino does not offer bonuses.
Contact support; but this may not be applicable as Flax has no ongoing bonuses.
Monitor website announcements or support for current offers; limited promotions.
Check code validity and terms; contact support if issues persist.
Possible technical issues or restricted hours; contact support for details.
Check internet connection and browser compatibility; restart and contact support if unresolved.
Use live chat or email support with detailed information.
Check internet connection and browser; try clearing cache or different browser.
Use updated versions of major browsers like Chrome, Firefox, or Edge.
Not typically required; most modern games use HTML5.
Clear browser cache, disable extensions, and check your internet speed.
Contact live chat or email support with game details.