How to contact the casino support service?
Customers can contact Freshbet Casino support primarily via live chat available 24/7 for instant assistance and via email for detailed inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat 24/7, email support, and a FAQ section on the website.
Casino website
https://freshbet.com/en
Gaming license
Licensed by the Curaçao Gaming Control Board.
Casino headquarters location
Headquarters located in Stockport, United Kingdom (specifically St. Marys Way, SK1 2HU, Stockport).
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Freshbet offers a live chat that operates 24/7. Response times are typically within seconds to under a minute.
Is there a contact form on the website?
No specific contact form is mentioned; customers are encouraged to use live chat or email support.
Technical support email
VIP support email
Not specifically listed; VIP players typically use general support channels.
Complaints email
Finance department email
Not publicly specified; use general support email for finance inquiries.
Security service email
Not publicly specified; security issues can be raised through general support channels.
Support hotline phone number
No phone support number available.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available 24/7 via live chat and email, providing prompt and professional assistance for technical issues.
Financial department
Contact through the general support email; no dedicated public email or phone line specified.
Security service
Contact via general customer support channels; no dedicated contact details provided.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
Not specifically found; the casino likely promotes via various social platforms but no direct official Facebook page URL identified.
Instagram page
Not available.
Twitter/X page
Not available.
LinkedIn page
Not available.
YouTube channel
Not available.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No information available indicating video call support.
Is there a ticket system (helpdesk)?
No specific mention, but issues can be handled by live chat and email support, which function as helpdesk channels.
Is there a mobile app with support chat?
No dedicated mobile app; however, the website is fully mobile-optimized with support accessible via mobile browser.
Are push notifications supported?
No information available regarding push notifications.
Is SMS support available?
No SMS support available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms found.
Is there a mobile app for contacting support?
No mobile app exists for support contact.
Are Zoom/Teams consultations possible?
No indication of Zoom or Teams video consultations.
Is support available on weekends and holidays?
Yes, customer support via live chat is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Support is provided in multiple languages including English, French, Russian, Spanish, Brazilian Portuguese, and Italian.
Service regions
Supports players in multiple international regions including English and other language-speaking countries; some geographic restrictions may apply.
Can I contact support without registration?
Usually possible via live chat for general questions, but account-specific support typically requires registration.
Can I send documents through chat?
The live chat's document upload capability is not explicitly confirmed; typically, documents are uploaded via the user account interface.
Privacy policy link
https://freshbet.com/en/privacy-policy
Terms of service link
https://freshbet.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” feature on the login page to receive a password reset link via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email with account details to resolve the issue and verify identity.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, multiple accounts, or incomplete verification.
How to change profile information?
Log into your account and access profile settings to update personal details as allowed; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change passwords; enable security features if available.
How to set up two-factor authentication?
No specific instructions published; general best practice is to enable 2FA via security settings if supported.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or account restrictions; contact support for help.
How to delete my casino account?
Account deletion procedures are not explicitly detailed; usually involves contacting support and verifying identity to close account.
What to do if I can't log into my account?
Confirm credentials, try password recovery, clear browser cache, or contact support if problems persist.
How to check account login history?
Most online casinos offer login history under account settings; no explicit info for Freshbet but generally accessible.
Why is document verification required?
Verification is essential to confirm player identity, prevent fraud, comply with regulations, and secure transactions.
What documents are needed for verification?
Valid passport, driver’s license, or government-issued ID; proof of address like utility bill may also be required.
How long does document verification take?
Verification usually takes from a few hours up to several days depending on document volume and checks.
What to do if documents are rejected?
Resubmit clear, valid documents; contact support for specific rejection reasons and guidance on acceptable forms.
How to upload documents for verification?
Upload documents through your account verification section as instructed during the verification process.
Why does my account require additional verification?
Additional checks may be triggered by unusual activity, large withdrawals, or regulatory compliance needs.
Can I have multiple accounts?
Multiple accounts are generally prohibited and can lead to blocking; use only one account per player.
How to report suspicious activity?
Report via live chat or email support immediately with details to enable investigation.
What to do if I lose access to my email?
Contact support with alternative identity verification to update email details and regain account access.
How to change phone number in my account?
Update via account settings or by contacting customer support with verification.
Why are my account functions limited?
Restrictions can result from verification pending, suspicious activity, self-exclusion, or regulatory compliance.
How to set deposit limits?
Deposit limits can typically be set in account responsible gaming settings or by contacting customer support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary gambling break; it can be activated via account settings or by support request.
How to temporarily freeze my account?
Request account freeze through customer support for a specified period for responsible gaming.
What to do if I suspect fraud?
Report immediately to support with all relevant details for investigation.
Why is my deposit not going through?
Common causes include payment method issues, insufficient funds, or account restrictions; check details or contact support.
How long does withdrawal processing take?
Withdrawals usually process within 24-72 hours, depending on method and verification status.
What fees are charged for transactions?
Typically, no fees for deposits; withdrawal fees depend on the payment method and casino policy.
Why was my withdrawal request declined?
Reasons include failed verification, suspected fraud, bonus wagering incomplete, or account limits.
What deposit methods are available?
Credit/debit cards, bank transfers, e-wallets, cryptocurrencies including Bitcoin, Ethereum, Litecoin, and others.
What are the minimum and maximum deposit amounts?
Exact limits vary by payment method; generally, minimum deposits start around €10, with maximums depending on method.
Minimum deposit amount
Typically €10 or equivalent.
Maximum deposit amount
Varies by method; not publicly fixed.
How to cancel a withdrawal request?
Contact customer support immediately; cancellation is only possible if withdrawal is still pending processing.
Why is my withdrawal taking so long to process?
Possible delays due to verification, payment provider issues, or high volume of requests.
Can I withdraw to a different card?
Withdrawals generally must go to the original deposit method; otherwise use alternative approved payment methods.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Use your account transaction history or contact support for updates.
Why are financial operations blocked?
Can be due to regulatory checks, verification issues, suspicious activity, or account restrictions.
What documents are needed for large withdrawals?
Government ID, proof of address, and possibly proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply based on account status, payment method, and jurisdiction rules.
How do refunds work?
Refunds are processed back to the original payment method; terms depend on casino policies and transaction status.
What to do with failed payments?
Retry with correct details or different method; contact support for persistent problems.
Can I change the withdrawal method?
Changing withdrawal method typically not allowed for security reasons.
Why is proof of funds source required?
To comply with anti-money laundering laws and ensure the legality of deposited funds.
How to get a financial transaction statement?
Request via customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support to investigate and resolve stuck transactions.
What currencies does the casino accept?
Multiple currencies including EUR, USD, GBP, cryptocurrencies like Bitcoin and Ethereum.
Is there currency conversion?
Currency conversion available depending on payment method with possible conversion fees.
How do cryptocurrency payments work?
Deposit and withdrawals are supported via popular cryptocurrencies; transactions are processed securely with wallet addresses.
What to do with payment system errors?
Report immediately to support for troubleshooting and resolution.
Can I return an erroneous deposit?
Contact support to request reversal of mistaken deposits; approval not guaranteed.
Why won't the game load?
Could be due to browser issues, slow internet, or technical problems at casino; try refreshing or contacting support.
What to do when there's a game crash?
Reload the game; report issue to support if problem persists for compensation consideration.
How to report a game error?
Contact customer support with game details and error description.
Why did my winnings disappear after a crash?
Report to support immediately; casino investigates and restores valid winnings.
Game sound not working - what to do?
Check device volume/settings, refresh game; contact support if unresolved.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, try different device or browser.
Why isn't my bet being counted?
Could be due to timing or technical error; report to support for review.
How to check game round results?
Game results are displayed on screen; detailed round history may be accessible via game or casino account.
What to do if the game is not responding?
Refresh the page or browser; contact support if issue continues.
Why are some games unavailable?
Geographic restrictions or technical glitches can limit game availability.
How to clear cache for better game performance?
Clear browser cache and cookies or app cache for mobile.
Problems with game display on mobile device?
Update browser, clear cache, or use recommended devices.
What to do if bonus didn't activate?
Check terms; contact support for manual activation or issue resolution.
How to check bonus wagering requirements?
Access bonus terms and conditions; review your account bonus section for details.
Why aren't bonus points being credited?
Check eligibility and wagering status; contact support if delayed.
How to participate in tournaments and promotions?
Register and follow promotion terms on casino website.
What to do if promo code doesn't work?
Confirm code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Technical or regulatory restrictions; contact support for details.
Problems with video streaming in live games?
Check internet speed and device compatibility; contact support if issues persist.
How to report a technical glitch?
Use live chat or email support with detailed description.
What to do if the website won't load?
Check internet, clear cache, try different browser, contact support.
Browser compatibility issues?
Use updated browsers; clear cache; disable extensions possibly interfering.
How to update Flash Player or other plugins?
Not applicable; most casinos use HTML5 technology.
What to do with slow website loading?
Clear cache, check internet speed, try different device or browser.
How to get technical support for games?
Contact live chat or email support for game-specific issues.