How to contact the casino support service?
Casino Friday support can primarily be contacted through live chat available on their website and via email at [email protected] for various inquiries including technical and account issues.
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What contact methods are available for customers?
Live chat, support email, contact form on website.
Casino website
https://www.casinofriday.com
Casino launch date
Casino Friday was launched in 2020.
Gaming license
Licensed by the Malta Gaming Authority (MGA) and Kahnawake Gaming Commission; also has Curaçao and Estonia licenses.
Casino headquarters location
The operator, 1Up Entertainment B.V., is located in Willemstad, Curaçao; additional references show operational presence in Oslo, Norway.
License jurisdiction
Malta Gaming Authority, Kahnawake Gaming Commission, Curaçao, Estonia.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typical response times of 1-2 minutes.
Is there a contact form on the website?
Yes, a contact form is available for customer inquiries on the website.
Technical support email
VIP support email
No specific VIP support email publicly disclosed; general support email is used for VIP queries.
Complaints email
[email protected] (general inquiries including complaints are handled here).
Finance department email
Not publicly specified; general support email is the likely contact point.
Security service email
Not publicly specified; general support email can be used for security issues.
Support hotline phone number
No phone support or hotline available.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available 24/7 via live chat and email; no dedicated phone support.
Financial department
Contact through [email protected] or live chat; no dedicated finance email or phone.
Security service
Contact via general support channels (email/live chat).
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not explicitly listed in main sources; likely accessible via the casino’s official site footer or search.
Instagram page
Not explicitly listed in main sources.
Twitter/X page
Not explicitly listed in main sources.
LinkedIn page
Not explicitly listed in main sources.
YouTube channel
Not explicitly listed in main sources.
Telegram channel
Not publicly disclosed.
Discord server
Not publicly known.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
A helpdesk ticket system is generally provided via the contact form or email inquiries.
Is there a mobile app with support chat?
There is a mobile-friendly website; Android app is available but specifics about in-app chat are not detailed.
Are push notifications supported?
Push notifications support is typical in mobile apps but not specifically confirmed.
Is SMS support available?
SMS support is not provided.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums disclosed; users rely on third-party review sites.
Is there a mobile app for contacting support?
No dedicated support app; support via mobile browser and app chat feature may exist.
Are Zoom/Teams consultations possible?
No support on Zoom or Teams.
Is support available on weekends and holidays?
Yes, customer support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Continuous 24/7 support via live chat and email.
Supported languages
English, Spanish, Hungarian, Swedish, Portuguese, Japanese, German, Norwegian, Finnish.
Service regions
Global service with restrictions for certain countries including UK, Bulgaria, Costa Rica.
Can I contact support without registration?
Yes, generally live chat and email can be accessed without registration.
Can I send documents through chat?
Document upload is usually supported in live chat or via email for verification.
Privacy policy link
https://www.casinofriday.com/privacy-policy
Terms of service link
https://www.casinofriday.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to receive a recovery email link.
How to restore access to a blocked account?
Contact customer support via email or live chat providing identification to resolve account block.
Why is my account blocked?
Common reasons include security concerns, verification failures, or violation of terms and conditions.
How to change profile information?
Log into the account settings and update profile information; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and follow their instructions.
How to set up two-factor authentication?
Not specifically confirmed, but generally accessible in account security settings if supported.
Why am I not receiving SMS confirmation codes?
Possible issues with phone carrier or incorrect number; verify phone details and contact support if persistent.
How to delete my casino account?
Contact customer support with a deletion request; follow KYC and security verification to confirm.
What to do if I can't log into my account?
Use password recovery, check account status, or contact support for assistance.
How to check account login history?
Login history access is typically in account security settings; if unavailable contact support.
Why is document verification required?
For regulatory compliance (KYC), fraud prevention, and ensuring secure transactions.
What documents are needed for verification?
Valid government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Usually up to 24-48 hours depending on casino workload.
What to do if documents are rejected?
Review rejection reason and resubmit clearer, valid documents per instructions from support.
How to upload documents for verification?
Upload directly via the casino website's secure verification portal or send via email.
Why does my account require additional verification?
Could be due to high withdrawal amounts, unusual activity, or regulatory checks.
Can I have multiple accounts?
No, most casinos permit a single account per player to comply with policies.
How to report suspicious activity?
Contact support immediately with details so they can investigate and secure the account.
What to do if I lose access to my email?
Contact support providing alternative identification methods to recover or update email.
How to change phone number in my account?
Update phone details in account settings or contact support if change is restricted.
Why are my account functions limited?
Due to pending verification, self-exclusion, or breach of terms.
How to set deposit limits?
Use responsible gambling tools in account settings or request support assistance.
What is self-exclusion and how to activate it?
A voluntary ban from gambling for a chosen period; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request temporary account suspension for a specified time.
What to do if I suspect fraud?
Report immediately to support and provide all relevant details for investigation.
Why is my deposit not going through?
Possible causes include payment method issues, insufficient funds, or fraud prevention holds.
How long does withdrawal processing take?
Usually instant to a few hours, max 24-48 hours for most withdrawals.
What fees are charged for transactions?
Generally no fees, but this depends on payment method and jurisdiction.
Why was my withdrawal request declined?
Common reasons include verification pending, failed compliance, or insufficient balance.
What deposit methods are available?
Visa, MasterCard, Neosurf, Instadebit, Interac, Mifinity, e-wallets, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits start at $10-$15; max depends on method, usually up to $4,000 for cards.
Minimum deposit amount
Minimum deposit amount is generally $10-$15 depending on payment method.
Maximum deposit amount
Maximum deposit limits vary; for Visa and similar cards commonly $4,000 per transaction.
How to cancel a withdrawal request?
Contact support immediately via live chat or email to request cancellation.
Why is my withdrawal taking so long to process?
Delays can be due to verification checks, technical issues, or payment system hold-ups.
Can I withdraw to a different card?
Typically no, withdrawals must match deposit method for fraud prevention.
What to do if money was debited but not credited?
Contact support promptly with payment proof to investigate and resolve.
How to check the status of a financial transaction?
Use account transaction history or contact support for updates.
Why are financial operations blocked?
Could be due to account verification issues, suspicious activity, or security holds.
What documents are needed for large withdrawals?
Identification documents, proof of address, and possibly proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on account status and payment method.
How do refunds work?
Refunds are processed back to the original payment method usually upon request.
What to do with failed payments?
Contact support with transaction details to assist in resolving payment issues.
Can I change the withdrawal method?
Usually no, withdrawals are processed through the deposit method used.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request via support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with payment details to expedite processing and resolve.
What currencies does the casino accept?
Common currencies include EUR, USD, CAD, GBP, and cryptocurrencies like Bitcoin, Ethereum.
Is there currency conversion?
Automatic currency conversion is typically available with applicable exchange rates.
How do cryptocurrency payments work?
Deposits and withdrawals via supported cryptocurrencies are processed through integrated wallets.
What to do with payment system errors?
Report to support with error details for troubleshooting.
Can I return an erroneous deposit?
Contact support immediately for assistance in returning erroneous funds.
Why won't the game load?
Troubleshoot internet connection, browser compatibility, clear cache, or try a different device.
What to do when there's a game crash?
Refresh the page, clear cache, or restart device; report persistent issues to support.
How to report a game error?
Contact support through live chat or email providing detailed error description.
Why did my winnings disappear after a crash?
Usually due to technical errors; contact support for transaction and game outcome verification.
Game sound not working - what to do?
Check device volume, game sound settings, and browser permissions; reload the game.
Game lagging or freezing - how to fix?
Close other applications, ensure good connection, clear cache, or update browser.
Why isn't my bet being counted?
Could be network delay or game malfunction; report to support for investigation.
How to check game round results?
Results are displayed within the game interface; game logs might be accessible in account.
What to do if the game is not responding?
Refresh browser, try another browser, clear cache, or contact support.
Why are some games unavailable?
Due to regional restrictions, technical maintenance, or licensing issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure browser/device compatibility, update app/browser, clear cache or contact support.
What to do if bonus didn't activate?
Check bonus terms, contact support with proof for bonus crediting.
How to check bonus wagering requirements?
Terms and conditions page or bonus section on the website.
Why aren't bonus points being credited?
Ensure eligibility and compliance with wagering; contact support if issues persist.
How to participate in tournaments and promotions?
Register and follow specific promo or tournament terms on the casino website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Could be due to geo-restrictions, high traffic, or technical issues.
Problems with video streaming in live games?
Check internet speed, device compatibility, or report issue to support.
How to report a technical glitch?
Use live chat or email support with detailed issue description.
What to do if the website won't load?
Check internet connection, try another browser, clear cache, or contact support.
Browser compatibility issues?
Use recommended browsers like Chrome, Firefox, or Edge; update regularly.
How to update Flash Player or other plugins?
Modern casinos use HTML5, no Flash needed; ensure browser is updated.
What to do with slow website loading?
Clear cache, check connection speed, disable extensions, or try a different browser.
How to get technical support for games?
Contact live chat or support email with game-related queries.