Casino Gods customers can contact support primarily through the website's live chat feature and email. The casino provides assistance via a competent support team accessible through their website for instant play and gaming-related issues.
Live chat, email support, and website contact form.
https://www.casino-gods.com
Specific launch date is not publicly verified; however, Casino Gods is an established online casino operating under Malta and UK regulations.
Licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.
Located in Malta, as indicated by the licensing authority and company registration details.
Malta Gaming Authority and UK Gambling Commission.
Yes, live chat is available. While exact hours are not explicitly stated, live chat is intended for prompt support, likely 24/7, with quick response times as per industry standards.
The official website includes a contact form for customer inquiries.
Specific technical support email is not publicly listed; customers are directed to use live chat or general support contact channels.
No specific VIP support email publicly available; VIP customers typically receive dedicated account manager contact through the VIP program.
No explicit complaints email available; complaints are handled through the general support system.
Not separately provided; financial inquiries are likely handled via general support or account managers.
Not publicly available; security matters are addressed through general support channels.
No public phone support number is available for Casino Gods.
Not publicly listed.
Not available.
Available through live chat and email support on the website.
Contactable through the general customer service channels; no separate financial department email provided.
No direct contact details; security concerns should be raised via customer support.
Not available.
Not available.
Not available.
Not available.
No official Facebook page URL publicly listed.
No official Instagram account URL is available.
No official Twitter/X account URL is listed.
No official LinkedIn company page URL is provided.
No official YouTube channel URL is publicly listed.
Not available.
Not officially available for customer support.
Video call support is not offered.
The support operates a ticket system accessible via the website for submitting inquiries.
No dedicated mobile app with support chat; the website is fully responsive for mobile play and support.
Not specified.
Not available.
No callback service is provided.
No official forums or communities are hosted by the casino.
No separate mobile app for support is available.
No video consultation platforms supported.
Support is typically available 24/7 or close to it, consistent with online casino industry practices.
Most likely 24/7, common for online casinos to provide round-the-clock assistance.
English is supported; additional languages may be available but not explicitly listed.
Casino Gods serves multiple international regions, including countries under Malta and UK jurisdiction.
Usually, players need to register to access full support services, especially account-specific help.
Document uploading is generally handled through secure support ticket systems, not via chat.
https://www.casino-gods.com/en/privacy-policy
https://www.casino-gods.com/en/terms-and-conditions
Use the password recovery feature on the login page by providing your registered email address.
Contact customer support through the website's live chat or email to verify identity and restore access.
Common reasons include multiple account violations, suspicious activity, failed verification, or breach of terms.
Log into your account and update profile details in the account settings section.
Immediately contact support to secure your account and change passwords; enable security measures.
No explicit instructions found; generally set up in account security settings if supported.
Could be due to network issues, incorrect phone number, or SMS gateway problems.
Contact customer support for account closure requests, as it is typically not user-initiated via the site.
Use password recovery or contact support for assistance with login issues.
This feature is generally available in account security settings if provided.
To comply with regulatory KYC (Know Your Customer) and anti-fraud laws.
Valid government-issued ID, proof of address (utility bill, bank statement), and proof of payment method.
Typically 24 to 72 hours depending on the volume and document clarity.
Resubmit correct and valid documents as per the instructions given by support.
Via the secure upload form in your account or through customer support ticket system.
For large transactions, security concerns, or irregular account activity.
Multiple accounts are generally prohibited to prevent fraud and bonus abuse.
Report immediately to customer support with relevant details via live chat or email.
Contact support to update your email after identity verification.
Update through account settings or request support assistance.
Due to pending verification, suspected fraud, or regulatory restrictions.
Usually settable in account responsible gambling settings.
A tool to block access to gambling for a set period; activated via account settings or support.
Contact customer support to request a temporary freeze.
Report the incident to customer support immediately for investigation.
Possible reasons include payment method issues, insufficient funds, or technical errors.
Typically between 24 to 72 hours depending on verification and withdrawal method.
Most transactions are free, but some payment methods may incur fees as per provider.
Reasons include incomplete verification, account issues, or violation of withdrawal policies.
Credit/debit cards, e-wallets, prepaid cards, bank transfers, and others depending on region.
General minimum deposits start around €10; maximums vary by payment method and user status.
Approximately €10.
Dependent on payment method and VIP status; not publicly fixed.
Contact customer support immediately to request cancellation if the withdrawal is still pending.
Delays may be due to verification, payment processor issues, or high volume periods.
Withdrawals must go to the same method as deposits to comply with regulations.
Contact support with transaction details for investigation.
Via your account transaction history or by contacting support.
Due to account verification issues, suspicious activity, or regulatory compliance.
Proof of identity, proof of address, and possibly proof of source of funds.
Yes, withdrawal limits apply based on account status and regulatory conditions.
Refunds are processed through support after verification of the transaction issue.
Retry with different methods or contact support for assistance.
No, withdrawals must be processed to the original deposit method.
To comply with anti-money laundering regulations.
Request via customer support or download from your account.
Contact support urgently to investigate and resolve the issue.
Primarily EUR, GBP, USD, and other major currencies depending on region.
Yes, currency conversion is provided based on current exchange rates.
Not specifically listed; typically involves wallet deposits and withdrawals where supported.
Retry transaction, change payment method, or contact support.
Contact support immediately to request refund of mistaken deposits.
Common causes include browser issues, internet problems, or software updates.
Refresh the game, clear cache, or contact support for ongoing issues.
Report via live chat or support ticket with details of the error.
Contact support for investigation; wins are usually secured in account history.
Check device volume settings, browser permissions, or reload the game.
Ensure stable internet, close other applications, or switch browsers.
Possible technical issue or game round closure; contact support.
Results are displayed in game history or via game interface.
Reload the game or contact support if problem persists.
Due to geo-restrictions, licensing, or maintenance.
Clear browser cache and cookies; restart the device if needed.
Update browser, use supported device, or try desktop site.
Contact support with offer details and account info.
Find details in bonus terms or account promotions section.
May need to meet wagering or eligibility requirements.
Register via promotions page or automatic enrollment.
Verify code validity, expiration, or contact support.
Could be due to geo-restrictions, server maintenance, or account issues.
Check internet speed, update browser, or contact support.
Use live chat or support ticket with detailed description.
Check internet connection, clear cache, try a different browser.
Use recommended browsers and ensure they are updated.
Flash is largely deprecated; ensure HTML5 support and browser updates.
Clear cache, close background apps, or try a wired connection.
Access via live chat or support ticket through the casino website.
