How to contact the casino support service?
Guru Casino support can be contacted primarily via live chat for instant assistance and via email for more detailed inquiries. The website also offers a contact form for user messages.
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What contact methods are available for customers?
Live chat, email, and contact form are available for customer support communication.
Casino website
https://casino.guru
Casino launch date
Casino Guru was established in 2019.
Gaming license
Specific gaming license information for Guru Casino is not explicitly provided, but generally, licensed online casinos operate under strict regulations from recognized authorities such as Malta Gaming Authority, UK Gambling Commission, or Curacao eGaming.
Casino headquarters location
Guru Casino offices are located in Copenhagen, Denmark, and Skopje, North Macedonia.
License jurisdiction
Not specifically stated; however, typical licensed casino jurisdictions include Malta, UK, Curacao, or Gibraltar.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Guru Casino offers live chat support aimed at fast resolutions; 24/7 availability is common industry practice, with response times usually within minutes.
Is there a contact form on the website?
Yes, a contact form is available on the Casino Guru website under the contact section.
Technical support email
No specific technical support email was listed; general inquiries can be sent via [email protected] or through the contact form.
VIP support email
No VIP support email publicly listed for Guru Casino.
Complaints email
Complaints can be directed to [email protected], which also manages a complaint resolution center.
Finance department email
No specific finance department email publicly available.
Security service email
No specific security-related email publicly available.
Support hotline phone number
No dedicated public phone number for customer support is listed.
VIP line for premium customers
No dedicated VIP support phone line found.
Separate complaint line
No dedicated complaint phone line found.
Technical support
Available through live chat and email; typical industry standard includes troubleshooting game, account, and payment issues.
Financial department
Contactable typically via email or through support channels; no specific email disclosed.
Security service
Information not publicly specified; security issues handled via support channels.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not specifically listed; users can search for Casino Guru official pages on Facebook.
Instagram page
Not publicly listed.
Twitter/X page
Not publicly listed.
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
No information found indicating video call support.
Is there a ticket system (helpdesk)?
Yes, complaints and inquiries can be submitted for resolution, implying a ticketing system or similar process.
Is there a mobile app with support chat?
No dedicated mobile app for support chat identified.
Are push notifications supported?
Not specified.
Is SMS support available?
Not specified.
Can I request a callback?
Not indicated.
Are there forums or communities related to this casino?
Casino Guru hosts community forums where players discuss casinos and resolve issues.
Is there a mobile app for contacting support?
No dedicated mobile support app found.
Are Zoom/Teams consultations possible?
No information found about support via Zoom or Teams.
Is support available on weekends and holidays?
Likely yes, as live chat in casinos generally operates 24/7.
What are the support service operating hours?
Not explicitly stated; 24/7 support is typical.
Supported languages
Not explicitly stated; English is supported.
Service regions
Global, serving players internationally.
Can I contact support without registration?
Most casino support allows contact without registration, especially for general inquiries.
Can I send documents through chat?
Industry standard allows document uploads for verification but no explicit confirmation for Guru Casino.
Privacy policy link
https://casino.guru/privacy-policy
Terms of service link
https://casino.guru/terms-of-service
What to do if I forgot my account password?
Use the "forgot password" feature on the login page to reset via registered email.
How to restore access to a blocked account?
Contact support for verification and account review to restore access.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, or violation of terms.
How to change profile information?
Typically done through account settings or with support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support for account suspension and security checks.
How to set up two-factor authentication?
If available, set up via account security settings or by contacting support.
Why am I not receiving SMS confirmation codes?
Common issues include network problems, incorrect phone number, or service interruptions.
How to delete my casino account?
Request account deletion via customer support.
What to do if I can't log into my account?
Check credentials, reset password, or contact support for help.
How to check account login history?
Usually available in account security or activity logs; otherwise, request from support.
Why is document verification required?
To comply with KYC regulations and prevent fraud.
What documents are needed for verification?
Usually government ID, proof of address, and payment method proof.
How long does document verification take?
Usually 24 to 72 hours.
What to do if documents are rejected?
Resubmit clear, valid documents addressing rejection reasons.
How to upload documents for verification?
Via account dashboard or through support email.
Why does my account require additional verification?
Triggered by large transactions or security concerns.
Can I have multiple accounts?
Typically prohibited by casino terms.
How to report suspicious activity?
Contact support immediately with details.
What to do if I lose access to my email?
Notify support with verification proof to update contact information.
How to change phone number in my account?
Update in account settings or contact support.
Why are my account functions limited?
Due to pending verifications or account restrictions.
How to set deposit limits?
Usually adjustable in account responsible gambling settings.
What is self-exclusion and how to activate it?
A voluntary program to block play for a set period, activated via account or support.
How to temporarily freeze my account?
Contact support requesting account freeze.
What to do if I suspect fraud?
Report immediately via support channels.
Why is my deposit not going through?
Could be due to payment method issues, limits, or verification status.
How long does withdrawal processing take?
Typically 24 to 72 hours depending on method.
What fees are charged for transactions?
Usually no fees from casino; payment provider fees may apply.
Why was my withdrawal request declined?
Reasons include failed verification or bonus conditions.
What deposit methods are available?
Typically card payments, e-wallets like PayPal, Skrill, Neteller.
What are the minimum and maximum deposit amounts?
Generally minimum is about $10; maximum varies by method.
Minimum deposit amount
Commonly $10.
Maximum deposit amount
Varies; often up to several thousand USD depending on method.
How to cancel a withdrawal request?
Contact support promptly to attempt cancellation.
Why is my withdrawal taking so long to process?
Due to verification, banking delays, or high volume.
Can I withdraw to a different card?
Generally no; must withdraw to original deposit source.
What to do if money was debited but not credited?
Contact support immediately with payment proof.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
For security checks or compliance issues.
What documents are needed for large withdrawals?
Proof of identity, source of funds, and proof of address.
Are there withdrawal limits?
Yes, imposed by casino and payment providers.
How do refunds work?
Refunds processed via original payment method following casino policies.
What to do with failed payments?
Contact support to resolve or retry payment.
Can I change the withdrawal method?
Usually not after request is made; must cancel and resubmit.
Why is proof of funds source required?
To comply with anti-money laundering laws.
How to get a financial transaction statement?
Request from support or download in account.
What to do if a payment is stuck?
Contact support with transaction details.
What currencies does the casino accept?
Typically multiple including USD, EUR, GBP, etc.
Is there currency conversion?
Yes, standard industry conversion rates apply.
How do cryptocurrency payments work?
Deposit, play, and withdraw using supported cryptos via wallet addresses.
What to do with payment system errors?
Retry transaction or contact support.
Can I return an erroneous deposit?
Contact support promptly for resolution.
Why won't the game load?
Could be browser or connection issues; clear cache or try different device.
What to do when there's a game crash?
Reload game or contact support if persistent.
How to report a game error?
Use support chat or email to report details.
Why did my winnings disappear after a crash?
Contact support to investigate and restore if valid.
Game sound not working - what to do?
Check device sound settings, reload game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, ensure stable internet.
Why isn't my bet being counted?
Check game rules or contact support.
How to check game round results?
Through in-game history or support help.
What to do if the game is not responding?
Reload browser or app; contact support if issue persists.
Why are some games unavailable?
Due to location restrictions or licensing.
How to clear cache for better game performance?
Clear browser or app cache in settings.
Problems with game display on mobile device?
Ensure updated app/browser and stable connection.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
Check bonus terms or account bonus section.
Why aren't bonus points being credited?
Could be due to inactivity or terms not met.
How to participate in tournaments and promotions?
Register via casino promotions page and follow rules.
What to do if promo code doesn't work?
Verify code validity or contact support.
Why is Live Casino unavailable?
May be regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet speed or contact support.
How to report a technical glitch?
Use support chat or email with details.
What to do if the website won't load?
Check internet, try different browser or device.
Browser compatibility issues?
Use supported browsers and keep updated.
How to update Flash Player or other plugins?
Modern casinos use HTML5; update browser instead.
What to do with slow website loading?
Clear cache, check connection, or switch device.
How to get technical support for games?
Through live chat or support email.