Casino Heroes support can be contacted primarily via live chat available on the website and by email. The live chat provides quick, competent assistance with most queries, and email can be used for more detailed communication including document submissions.
Live chat on website, email support, and a contact form; no public phone numbers available.
https://www.casinoheroes.com/en
Casino Heroes was launched in 2014.
Licensed under the Malta Gaming Authority with license number MGA/B2C/394/2017 issued by the Malta Gaming Authority.
The casino is operated by Hero Gaming Ltd., headquartered in Sliema, Malta.
Yes, there is a live chat on the website accessible via a button at the bottom right. While exact hours are not specified, it is operational during core hours and response times are typically within a few minutes to up to half an hour.
Yes, a contact form is available on the Casino Heroes website, usually found under the "Contact Us" or "Support" section.
Not publicly specified; VIP support is provided separately but no dedicated email found.
Not publicly specified; customers can use general support email for complaints.
Not publicly specified.
Not publicly specified.
No public support hotline phone number is provided by Casino Heroes.
Not available publicly.
Not available publicly.
Available mainly via live chat and email during support hours.
Contact via general support email; no dedicated finance email publicly available.
Issues related to security should be directed to general support email.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/CasinoHeroes
No official Instagram account found.
https://twitter.com/casinoheroes
https://www.linkedin.com/company/hero-gaming
Not publicly specified.
Not available.
Not available.
No information found about video call support availability.
Yes, Casino Heroes uses a ticket system integrated with their support platform for email and chat queries.
Casino Heroes has mobile-compatible support via chat; no dedicated mobile app with support chat was found.
Not specifically stated by Casino Heroes.
No SMS support available.
Callback requests may be possible but are not explicitly documented or publicly offered.
No official forums or community platforms directly linked to Casino Heroes.
No dedicated mobile app specifically for contacting support.
Support is available during core hours and likely includes weekends, but exact holiday coverage is not specified.
Not specifically published; live chat operational during core hours with flexible coverage.
Support primarily in English; other languages may be available depending on staff availability.
Casino Heroes primarily serves players in regulated jurisdictions including Malta and others where the MGA license is recognized.
Yes, initial contact via live chat is typically possible without registration.
No, document uploads are generally handled through email for verification purposes.
https://www.casinoheroes.com/en/privacy-policy
https://www.casinoheroes.com/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive a reset link via the registered email.
Contact customer support via live chat or email to verify identity and resolve the issue.
Common reasons include suspicious activity, KYC verification failure, or violation of terms.
Changes can usually be made in the account settings after login or by contacting support for specific changes.
Contact support immediately to secure the account and change passwords; enable two-factor authentication if available.
Not explicitly stated; check account security settings or ask support for help.
Possible reasons include incorrect phone number, network issues, or phone blocking messages.
Contact support to request account deletion, subject to verification and regulatory requirements.
Use password reset or contact support for assistance.
Not publicly available; request history from support if needed.
Verification is required for regulatory compliance, to prevent fraud and ensure secure transactions.
Valid ID (passport, driver’s license), proof of address (utility bill), and possibly proof of payment method.
Usually processed within 24 to 72 hours.
Resubmit clear, valid documents and contact support for guidance.
Generally via email to support or through a secure upload portal if available.
Due to large transactions, suspicious activity, or regulatory requirements.
Multiple accounts are generally prohibited; check terms for details.
Contact support immediately with details.
Contact support to verify identity and update contact information.
Change in account settings or request via support.
Due to pending verification, account restrictions, or compliance issues.
Usually adjustable in account settings or by request to support.
A tool to restrict access to gambling; activate via account settings or support.
Request freeze via customer support.
Report immediately to support with details.
Possible reasons include payment method issues, verification holds, or technical problems.
Typically between 24 hours to a few business days depending on the method.
Usually no fees but check payment method terms.
Common reasons include incomplete verification, exceeding limits, or suspected fraud.
Credit/debit cards, e-wallets (Skrill, Neteller), bank transfer, prepaid cards.
Minimum deposits generally start at €10; maximum limits depend on method and user verification.
Approximately €10.
Varies by payment method and account status.
Contact support immediately to inquire about cancellation; may not be possible if processing started.
Verification delays or payment provider processing times.
Withdrawals typically must go to the original deposit method for security.
Contact support with transaction details promptly.
Through account transaction history or support inquiry.
Due to verification issues, account restrictions, or suspicious activity.
Additional proof of source of funds and identity documentation.
Yes, limits based on account verification and payment methods.
Refunds processed back to the original payment method or account balance.
Contact support to resolve issues.
Usually no, withdrawals must go to registered payment methods.
Regulatory compliance to prevent money laundering.
Request from support or download from account if available.
Report to support with payment details.
Primarily EUR, SEK, NOK, USD, GBP and several others.
Yes, automatic conversion depending on payment method and account currency.
Not explicitly supported; Casino Heroes focuses on traditional currencies.
Contact support for troubleshooting and resolution.
Contact support immediately for assistance.
Possible Internet, browser or device issues; clear cache or try another browser.
Reload the game or contact support if issue persists.
Report via live chat or email with game and device details.
Contact support for investigation and resolution.
Check device volume and browser settings; reload the game.
Close other applications and check Internet connection.
May be due to game rules or technical errors; contact support.
Via game history or support inquiry.
Refresh browser or app; contact support if unresolved.
Due to licensing restrictions or regional limits.
Clear browser cache or app data through device settings.
Update app/browser or try another device.
Contact support with bonus code and account details.
Check bonus terms on site or ask support.
May be due to unmet wagering or technical issues.
Register on the site and follow promotion instructions.
Confirm code validity and usage terms with support.
Could be regional restrictions or technical issues.
Check internet, device compatibility and report issues.
Via live chat or email with full details.
Check internet connection, browser or try another device.
Use supported browsers like Chrome, Firefox or Edge; update regularly.
Not applicable as most games run on HTML5 now.
Clear cache, check connection and disable background apps.
Contact support via live chat or email with game details.
