How to contact the casino support service?
You can contact Ignition Casino support primarily via live chat available on their website for immediate assistance and email for detailed inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email, Telegram, and social media (Twitter/X) are available.
Casino website
https://www.ignitioncasino.eu
Casino launch date
Ignition Casino was launched in 2016.
Gaming license
Ignition Casino operates under a valid gaming license from Curacao eGaming.
Casino headquarters location
The casino is operated by Lynton Limited, headquartered in Canada, with a notable presence also indicated in the United States.
License jurisdiction
Licensed in Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typical response times under 5 minutes.
Is there a contact form on the website?
No specific contact form is prominently mentioned; customers use live chat or email instead.
Technical support email
VIP support email
No separate VIP support email publicly available; VIP customers typically use the general support channels.
Complaints email
No separate complaints-specific email publicly available; general support email is used.
Finance department email
No dedicated finance email publicly available; financial inquiries handled via general support.
Security service email
No specific security email publicly available; security issues can be raised through general support channels.
Support hotline phone number
Ignition Casino does not currently offer phone support.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line exists.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact through general support channels via live chat and email.
Security service
Contact through general support channels; no dedicated direct contact info.
Telegram support account
Available, though official username specifics are not disclosed.
WhatsApp support account
Not publicly available.
Viber support account
Not publicly available.
WeChat support account
Not publicly available.
Facebook page
Not explicitly stated or linked publicly.
Instagram page
https://www.instagram.com/ignition_casino/
Twitter/X page
https://x.com/IgnitionCasino
LinkedIn page
Not publicly available.
YouTube channel
Not publicly available.
Telegram channel
Not publicly available.
Discord server
Not publicly available.
Are there video calls with consultants?
No video call support offered.
Is there a ticket system (helpdesk)?
No formal ticket system publicly advertised; support via chat and email.
Is there a mobile app with support chat?
A mobile-optimized website is available; no dedicated mobile app with support chat exists.
Are push notifications supported?
Not publicly disclosed.
Is SMS support available?
SMS verification is used, but no SMS support for customer service is indicated.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
There are unofficial community forums and Reddit groups related to Ignition Casino.
Is there a mobile app for contacting support?
No dedicated mobile app for support.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Customer support is offered primarily in English, also supporting German, Spanish, French, and Portuguese.
Service regions
Support serves primarily players from the United States and Australia.
Can I contact support without registration?
Yes, some support access is available without needing an account, especially via FAQ and initial chat.
Can I send documents through chat?
Document upload through live chat is not typically supported; documents can be emailed.
Privacy policy link
https://www.ignitioncasino.eu/privacy-policy
Terms of service link
https://www.ignitioncasino.eu/terms-of-service
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset by email.
How to restore access to a blocked account?
Contact support via live chat or email for review and reactivation.
Why is my account blocked?
Common reasons include security concerns, verification failures, or suspicious activity.
How to change profile information?
Profile changes can usually be made through account settings or by contacting support if restricted.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change passwords.
How to set up two-factor authentication?
Follow instructions in the security settings to enable 2FA on your account.
Why am I not receiving SMS confirmation codes?
Possible issues include phone network problems or incorrect phone number; contact support.
How to delete my casino account?
Contact customer support to request account deletion as it is not user-accessible.
What to do if I can't log into my account?
Verify credentials, use password reset, clear cache, or contact support.
How to check account login history?
Generally not directly accessible; contact support to request login history.
Why is document verification required?
To comply with KYC and anti-fraud regulations.
What documents are needed for verification?
Government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Typically 24-48 hours.
What to do if documents are rejected?
Submit clearer or additional documents as per instructions from support.
How to upload documents for verification?
Use the provided secure upload portal or send via email if applicable.
Why does my account require additional verification?
Triggered by suspicious activity or large transactions.
Can I have multiple accounts?
Generally prohibited by terms of service.
How to report suspicious activity?
Contact support immediately with details.
What to do if I lose access to my email?
Contact support with proof of identity for account recovery.
How to change phone number in my account?
Update in account settings or contact support if restricted.
Why are my account functions limited?
Possibly due to verification pending, account review, or self-exclusion settings.
How to set deposit limits?
Available through responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
A program to restrict access to gaming for a set period, activated via support or account settings.
How to temporarily freeze my account?
Contact support to request a temporary freeze.
What to do if I suspect fraud?
Report to support immediately with evidence.
Why is my deposit not going through?
Check payment method, funds availability, and account status.
How long does withdrawal processing take?
Typically 48-72 hours for fiat, instant for cryptocurrencies.
What fees are charged for transactions?
Usually no fees from the casino, but payment providers may charge fees.
Why was my withdrawal request declined?
Reasons include verification issues, suspected fraud, or exceeding withdrawal limits.
What deposit methods are available?
Credit/debit cards, cryptocurrencies like Bitcoin.
What are the minimum and maximum deposit amounts?
Minimum deposits typically start from around $20; maximums vary by method and account status.
Minimum deposit amount
Approximately $20.
Maximum deposit amount
Varies; check specific payment method limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Could be due to verification delays or payment processor issues.
Can I withdraw to a different card?
Usually not allowed; withdrawals must be to the original deposit method or verified account.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through your account transaction history or by contacting support.
Why are financial operations blocked?
Due to verification issues or suspicious activity flags.
What documents are needed for large withdrawals?
ID, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, limits apply based on account status and verification level.
How do refunds work?
Refunds are processed based on payment method and reason; contact support if needed.
What to do with failed payments?
Verify payment details and retry or contact support for help.
Can I change the withdrawal method?
Usually not once a withdrawal is requested; check with support.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support for account or tax purposes.
What to do if a payment is stuck?
Contact support to investigate and resolve.
What currencies does the casino accept?
USD and cryptocurrencies such as Bitcoin.
Is there currency conversion?
Currency conversion is available when using non-USD methods; rates applied by payment processors.
How do cryptocurrency payments work?
Deposit crypto to the provided wallet address; withdrawals sent similarly; transactions are usually instant.
What to do with payment system errors?
Retry or contact support with error details.
Can I return an erroneous deposit?
Contact support to request reversal.
Why won't the game load?
Check internet, clear cache, or try another browser/device.
What to do when there's a game crash?
Refresh or restart the game; report persistent issues to support.
How to report a game error?
Use live chat or email with specific details and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate as this is typically resolved after review.
Game sound not working - what to do?
Check device volume and game settings, refresh page or app.
Game lagging or freezing - how to fix?
Close background apps, check internet speed, clear cache.
Why isn't my bet being counted?
Ensure betting rules are met and game is fully loaded; contact support if issue persists.
How to check game round results?
Review game history or contact support if unavailable.
What to do if the game is not responding?
Reload the game or switch device; contact support if unresolved.
Why are some games unavailable?
Geographic restrictions or game maintenance may apply.
How to clear cache for better game performance?
Clear browser cache or app data in device settings.
Problems with game display on mobile device?
Update app or browser, clear cache, or try a different device.
What to do if bonus didn't activate?
Contact support with bonus details soon after claim.
How to check bonus wagering requirements?
Check the bonus terms in the promotions section or FAQ.
Why aren't bonus points being credited?
Points may be delayed or missed due to wagering not met; check terms or contact support.
How to participate in tournaments and promotions?
Register and opt-in as per promotion rules on the site.
What to do if promo code doesn't work?
Verify code validity and terms; reach out to support for help.
Why is Live Casino unavailable?
Possible issues include regional restrictions or technical problems.
Problems with video streaming in live games?
Check internet speed and browser compatibility; contact support if problems persist.
How to report a technical glitch?
Use live chat or email with detailed descriptions.
What to do if the website won't load?
Check internet connection, clear browser cache, or try another browser.
Browser compatibility issues?
Use recommended browsers like Chrome, Firefox, or Edge in the latest versions.
How to update Flash Player or other plugins?
Flash is generally deprecated; ensure browser is up to date.
What to do with slow website loading?
Clear cache, close other tabs, or check internet speed.
How to get technical support for games?
Use live chat or email support with game details.