Casino Intense offers customer support primarily through live chat, phone, and email channels. Live chat is available on the website for instant help during specified hours. Phone support is also available for direct communication, and email can be used for inquiries outside live support hours.
Live chat, phone, and email support.
https://www.casinointense.com/en
Casino Intense has been live since 2018 and started marketing actively around early 2020.
Licensed by Curacao eGaming authorities; however, there is some ambiguity about the current licensing status as Curacao eGaming ceased to exist in 2024 and was replaced by the Curacao Gaming Control Board. No clear updated license information is publicly confirmed.
Specific physical location of the casino headquarters is not publicly detailed.
The casino operates under a Curacao jurisdiction license.
Live chat is available on the website but only operates between 09:00 and 01:00 CET; response times are generally quick during these hours.
A pop-up support window includes a contact form/email submission option located under the “Support” tab at the bottom of the website pages.
No specific verified VIP support email found; VIP support likely handled via general support channels or dedicated VIP managers reachable through live chat or email.
No dedicated complaints email publicly listed; general support email ([email protected]) is used for complaints.
No distinct finance department email publicly available; financial inquiries use the general support email.
No specific security service email found; security issues are typically handled via general support.
+44 203 885 1760 (available between 09:00 and 01:00 CET)
No dedicated VIP phone line identified.
No separate complaint phone line identified.
Available via live chat during operating hours, phone, and email support for technical issues.
Contact through general support email and phone lines; no specialized financial department contacts found publicly.
Security-related concerns are addressed through general customer support channels.
No official Telegram support account found.
No official WhatsApp support contact found.
No official Viber support contact found.
No official WeChat support contact found.
No specific official Facebook page URL confirmed.
No specific official Instagram page URL confirmed.
No specific official Twitter/X account URL confirmed.
No official LinkedIn company page found.
No official YouTube channel confirmed.
No official Telegram channel found.
No official Discord server information available.
No information available indicating video call support availability.
The contact form and email support imply a ticket system is used, but no detailed public information is provided.
No dedicated mobile app identified; support chat is available via the mobile website.
No information found about push notification support.
No SMS support details publicly available.
No explicit callback service mentioned.
No official forums or community platforms dedicated to Casino Intense found.
No dedicated support contact mobile app found.
No information indicating support for Zoom or Teams consultations.
Support is advertised as 24/7 in some sources, but live chat and phone are limited to 09:00 to 01:00 CET, possibly covering weekends and holidays.
Live chat and phone available 09:00 to 01:00 CET; email responses outside these hours.
Not explicitly stated; typically English and possibly major European languages used.
International with some regional restrictions; players from countries like the UK may be restricted due to licensing.
Generally, yes, customers can contact support with or without an account.
Document upload capability likely through account interface or email; no direct chat document upload confirmed.
https://www.casinointense.com/en/privacy-policy
https://www.casinointense.com/en/terms-conditions
Use the “Forgot your password?” link on the login page to receive reset instructions via registered email.
Contact customer support with verification documents to request account restoration.
Common reasons include suspicious activity, failure in verification, violating terms, or fraudulent behavior.
Update details in the personal account settings or contact support for assistance.
Immediately contact customer support and change your password; enable security measures.
No explicit info; generally set up via account security settings when available.
Possible issues with phone network, incorrect number, or account status; contact support for help.
Request account deletion by contacting customer support and verifying identity.
Verify credentials, reset password, check account status, and contact support if issues persist.
Access through personal account dashboard if available or request support assistance.
To confirm identity, prevent fraud, protect minors, and comply with legal requirements.
Government-issued ID (passport, ID card, or driver’s license) and proof of address (utility bill, bank statement).
Generally 24 to 72 hours depending on document clarity and workload.
Resubmit clear and valid documents as specified by support.
Upload via personal account area or send to support email as instructed.
Triggered by large transactions, suspicious activity, or regulatory compliance needs.
No, most casinos including this restrict to one account per person.
Contact customer support immediately with details.
Contact support for identity verification and to update your email address.
Update in account settings or request support assistance.
Due to pending verification, restriction policies, or suspicious activity alerts.
Usually available in account settings under responsible gaming options.
A responsible gaming feature to block access; activated via account settings or support request.
Contact support to request a temporary suspension of account activities.
Report immediately to customer support and follow their instructions.
Possible reasons include incorrect payment details, insufficient funds, or system errors.
Typically processed within 24 hours, though delays can occur.
Usually none for deposits; withdrawal fees depend on method and casino policy.
Reasons include verification issues, bonus wagering requirements not met, or account restrictions.
Visa, MasterCard, Neteller, Skrill, Bitcoin, EcoPayz, and others.
Information varies; minimum deposit typically low €10-20, maximum depends on method.
Generally around €10 or equivalent.
Variable, often up to thousands of euros depending on payment method.
Contact support immediately before processing completes.
High volume, verification delays, or pending compliance checks.
Usually withdrawals must be to the original payment method; exceptions depend on casino policy.
Contact support with transaction details for resolution.
Via account transaction history or by contacting support.
May be due to incomplete verification, suspicious activity, or account limits.
Identity proof, proof of address, and sometimes proof of source of funds.
Yes, limits apply per transaction and per day/week according to casino policy.
Contact support to request; processed based on casino's refund policy.
Retry with correct details or use a different payment method; contact support if persistent.
Typically no; withdrawals usually must be to original deposit method.
To comply with anti-money laundering regulations.
Request via support or access transaction history in account dashboard.
Contact support with transaction reference for assistance.
Primarily Euro (EUR); other currencies may be available depending on region.
Currency conversion may be available; casino likely uses internal conversion rates.
Deposits and withdrawals via supported cryptocurrencies through secure wallets.
Contact payment provider and casino support for troubleshooting.
Contact support immediately to request return; subject to casino policies.
Possible browser issues, slow internet, or device compatibility problems.
Reload the game, clear cache, or contact support if issue persists.
Use live chat or email to inform support.
This may be a game glitch; report immediately to support with details.
Check device volume, browser settings, and reload the game.
Close other apps, clear cache, or switch devices/browsers.
Could be due to connection issues or bet timing; report to support.
Most games display results on screen; support can confirm if needed.
Reload the game or contact support.
Region restrictions, software maintenance, or licensing issues.
Clear browser or app cache via settings.
Update browser/app or switch devices; contact support if unresolved.
Contact support with details and bonus code used.
Found in bonus terms and conditions accessible on the website.
Could be wagering not met or system delays; contact support.
Follow promotion terms and register via the website.
Confirm code validity and terms; contact support if issues continue.
Could be region restrictions, maintenance, or connectivity issues.
Check internet speed, update software, or contact support.
Use live chat or email to notify support with details.
Check internet connection, clear cache, and try different browsers.
Use recommended browsers (Chrome, Firefox, Edge) and update to latest version.
Most games now use HTML5; if needed, update plugins via official sites.
Clear cookies/cache, close others apps, or change internet connection.
Contact casino support via live chat or email for game-specific help.
