You can contact Joy Casino support primarily via live chat on their official website or by sending an email to their support email address. Support staff are available 24/7 to assist with any inquiries or issues.
Live chat, support email, Telegram support, social media (Instagram, Twitter)
https://joycasino.com
Specific launch date is not publicly detailed, but Joy Casino has been operating since at least 2020.
Licensed by Avento N.V., Curacao (Kaya Richard J. Beaujon z/n, Curacao, P.O. Box 6248)
Nicosia, Cyprus (Sunlet Services Ltd., 25th March Street No. 27, 1st Floor Office 106, Egkomi CY2408)
Curacao
Yes, Joy Casino offers 24/7 live chat support available on the official site, with response times typically within a minute.
A contact form is commonly available on licensed online casino websites for customer inquiries, but no specific details confirm its presence on Joy Casino.
No specific VIP support email was found; VIP customers typically use the main support channels or have personalized contacts.
No dedicated complaints email is publicly listed; complaints are generally handled through main support channels.
No specific finance email address is publicly available; financial inquiries are addressed through general support.
No separate security service email is listed; security issues are handled via the general support email.
Joy Casino does not provide a support phone number publicly.
No dedicated VIP phone line is available.
No separate complaints phone line exists.
Technical support is available 24/7 via live chat and email at [email protected].
Financial inquiries are supported via general customer support channels through live chat and email.
Security concerns should be addressed through the main support email or live chat; no dedicated contacts found.
Official Telegram support is available at @joycasino_support.
No official WhatsApp support number is listed.
No official Viber support account is listed.
No official WeChat support account is listed.
No verified official Facebook page URL found.
Official Instagram account exists but no verified direct URL was found.
https://x.com/JoyOfficial_new
No official LinkedIn company page is publicly listed.
No official YouTube channel found.
Official support channel: https://t.me/s/joycasino_support
No official Discord server information available.
No evidence of video call support availability.
No explicit mention of a ticket system, but email and chat serve as main support.
Joy Casino has an Android mobile app which includes support chat functionality.
Mobile app likely supports push notifications, common among casino apps.
SMS-based support is not indicated.
No callback service is documented.
No official forums; community interaction mainly via social media.
The Android app includes support chat for customer service.
No support for Zoom or Teams consultations.
Support is available 24/7, including weekends and holidays.
24 hours a day, 7 days a week.
Support is available at least in English and Ukrainian.
Services are available broadly to players in regions where the casino is licensed to operate, including Ukraine.
Yes, live chat and email support can be accessed without registration in most cases.
Typically, document upload is possible through support chat or account interface for verification purposes.
https://joycasino.com/privacy-policy
https://joycasino.com/terms
Use the "Forgot Password" option on the login page to receive a reset link by email.
Contact support via live chat or email explaining your situation for account review and restoration steps.
Common reasons include suspicious activity, breach of terms, or verification failures.
Profile details can usually be updated in the user account settings after login.
Immediately contact support to secure your account and follow their recovery instructions.
No specific instructions found; generally, 2FA setup is available in account security settings if supported.
Could be due to network issues, incorrect phone number, or carrier blocking.
Usually requires contacting support with a deletion request complying with casino policies.
Verify credentials, use password recovery, or contact support for help.
Login history is often accessible in account security settings if provided.
Verification is required to comply with KYC regulations and ensure player identity for security.
Typically passport or ID card, proof of address, and payment method proof if required.
Usually a few hours up to 24 hours depending on processing workload.
Review rejection reasons and resubmit clear, valid, and current documents.
Through the account interface or by sending documents via support chat/email.
Additional checks may be triggered by large transactions or unusual account activity.
Most casinos prohibit multiple accounts to prevent fraud and bonus abuse.
Contact support immediately with details to investigate and secure your account.
Contact support for identity verification and update email address in your account.
Through account settings or by contacting support with verification.
Restrictions may apply due to verification issues or policy violations.
Deposit limits can usually be set in account responsible gaming settings.
Self-exclusion is a tool to block access temporarily or permanently; activate via account settings or support.
Contact support to request a temporary suspension for personal reasons.
Report immediately to support with all relevant details for investigation.
Could be due to payment method issues, insufficient funds, or casino restrictions.
Withdrawals normally take from a few hours up to 24 hours for verification and processing.
Most casinos do not charge fees on deposits or withdrawals, but payment providers may.
Reasons include verification failure, suspicious activity, or exceeding limits.
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
Typical minimum deposits range from $10 to $20, maximum amounts vary by method.
Usually about $10 or equivalent.
Varies by payment method and user verification status; could be several thousand dollars.
Contact support immediately to request cancellation before processing finalizes.
Delays may result from verification, security checks, or payment provider processing times.
Withdrawals typically must go to the original deposit method for security reasons.
Contact support with transaction details for investigation and resolution.
Check account transaction history or contact support for updates.
Could be due to compliance checks, suspicious activity, or account restrictions.
Additional ID and proof of source of funds may be requested.
Yes, limits depend on account status and verification level.
Refunds are processed via original payment method; policy specifics depend on casino terms.
Contact support with payment details to resolve issues or try alternative methods.
Usually not allowed for security reasons; check with support.
To comply with AML regulations and verify legitimate money sources.
Request through support or download from account transaction history.
Inform support promptly for transaction tracing and resolution.
Multiple including USD, EUR, and cryptocurrencies.
Currency conversion is available at prevailing exchange rates where supported.
Players can deposit and withdraw using supported cryptocurrencies through the casino wallet.
Retry transaction or contact support with error details.
Contact support immediately to request refund or correction.
Troubleshoot with browser refresh, cache clearing, or try other devices.
Report issue via support and restart the game.
Contact support with detailed description and screenshots if possible.
Contact support for investigation and possible restoration.
Check device sound settings and browser permissions.
Clear cache, use a stable internet connection, and update device/browser.
Confirm bet validity and game status; report issues to support.
Usually available in game history or session details.
Refresh game page, clear cache, or try a different device.
Could be regional restrictions or temporary maintenance.
Clear browser or app cache via settings.
Ensure app or mobile site is updated; try different browsers.
Contact support with bonus details for correction.
Check bonus terms in the account or promotions section.
Points may have a delay; contact support if delayed unusually.
Register and follow the rules in promotions section or announcements.
Check code validity and terms; contact support if issues persist.
Could be due to regional restrictions or technical issues.
Check connection quality; refresh stream or contact support.
Provide details to support via chat or email.
Check internet, clear cache, or try alternative mirrors.
Use recommended browsers and update to latest versions.
Modern casinos use HTML5; update browser instead.
Clear cache, check connection, or contact support.
Use live chat or email support for assistance.
