How to contact the casino support service?
You can contact Kingdom Casino support primarily via 24/7 live chat available on their website, or by email for more detailed inquiries and documentation.
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What contact methods are available for customers?
Live chat 24/7, email support, and a contact form on the website.
Casino website
https://kingdomcasino.com
Casino launch date
Verified specific launch date is not available; generally, new online casinos launch with a comprehensive platform upon opening.
Gaming license
Kingdom Casino holds a gaming license issued by the Anjouan Betting and Gaming Commission, Curacao.
Casino headquarters location
Specific headquarters location is not publicly disclosed; online casinos often operate remotely or from licensing jurisdictions such as Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on Kingdom Casino’s website with response times typically within 1-2 minutes.
Is there a contact form on the website?
Yes, a contact form is available via the website footer under "Contact Support."
Technical support email
VIP support email
No specific VIP email found publicly; VIP players are usually supported via the main support channels or assigned VIP managers.
Complaints email
Finance department email
Not separately listed; financial inquiries typically handled via general or [email protected] email.
Security service email
Not publicly specified; security matters can be reported through general support.
Support hotline phone number
Kingdom Casino does not offer telephone support currently.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Available 24/7 via live chat and email support; technical issues can be reported through these channels.
Financial department
Contact through general support email; no dedicated financial department contacts publicly listed.
Security service
Security issues are handled via general support email or live chat.
Telegram support account
No official Telegram support account identified.
WhatsApp support account
No official WhatsApp support account identified.
Viber support account
No official Viber support account identified.
WeChat support account
No official WeChat support account identified.
Facebook page
No verified official Facebook page URL found.
Instagram page
No verified official Instagram page URL found.
Twitter/X page
No verified official Twitter/X page URL found.
LinkedIn page
No verified official LinkedIn company page URL found.
YouTube channel
No verified official YouTube channel URL found.
Telegram channel
No official Telegram channel identified.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No indication of video call support with consultants.
Is there a ticket system (helpdesk)?
There is no formal ticket system; support is managed via live chat and direct email.
Is there a mobile app with support chat?
No dedicated mobile app with integrated support chat identified.
Are push notifications supported?
No information about push notifications support for customer communications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for Kingdom Casino.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No support for Zoom or Teams consultations.
Is support available on weekends and holidays?
Yes, support including live chat is available 24/7, covering weekends and holidays.
What are the support service operating hours?
Support is available 24 hours a day, 7 days a week.
Supported languages
Support is multilingual, catering to an international audience.
Service regions
Kingdom Casino serves multiple regions globally, except for some country restrictions.
Can I contact support without registration?
Yes, live chat can be accessed without registration by entering your name and email.
Can I send documents through chat?
Document upload is generally done through email; chat does not support document upload.
Privacy policy link
https://kingdomcasino.com/privacy-policy
Terms of service link
https://kingdomcasino.com/terms-of-service
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive password reset instructions via email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and resolve account block issues.
Why is my account blocked?
Common reasons include suspected fraud, verification failure, breach of terms, or self-exclusion.
How to change profile information?
Update profile details via account settings or request assistance from support if restrictions apply.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable any available security measures.
How to set up two-factor authentication?
Specific 2FA setup instructions are not provided; typically done via account security settings if supported.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, mobile carrier issues, or spam filters; contact support for help.
How to delete my casino account?
Contact customer support to request account deletion per compliance and privacy policies.
What to do if I can't log into my account?
Verify credentials, reset password if needed, clear browser cache, or contact support for help.
How to check account login history?
Typically available in account security settings if provided; otherwise contact support.
Why is document verification required?
To comply with KYC regulations and ensure account security and fraud prevention.
What documents are needed for verification?
Generally includes government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Usually processed within a few hours to 24-48 hours depending on volume and document quality.
What to do if documents are rejected?
Resubmit clearer, valid, and current documents complying with casino requirements.
How to upload documents for verification?
Upload documents via the secure verification portal or send via support email if directed.
Why does my account require additional verification?
Triggered by large transactions, unusual activity, or regulatory compliance needs.
Can I have multiple accounts?
Multiple accounts are typically prohibited and may lead to account closure.
How to report suspicious activity?
Notify customer support immediately with details of suspicious behavior.
What to do if I lose access to my email?
Contact casino support with alternate ID verification to update your email address.
How to change phone number in my account?
Update phone number via account settings or request support assistance if restricted.
Why are my account functions limited?
Limitations may be due to verification issues, policy restrictions, or responsible gambling measures.
How to set deposit limits?
Use account responsible gambling tools or request support to set deposit limits.
What is self-exclusion and how to activate it?
A responsible gaming tool to block access temporarily or permanently, activated via account settings or by support request.
How to temporarily freeze my account?
Contact support to request an account freeze or use time-out features if available.
What to do if I suspect fraud?
Report immediately to support or security department for investigation.
Why is my deposit not going through?
Check payment method details, sufficient funds, and casino acceptance conditions; contact support if unresolved.
How long does withdrawal processing take?
Withdrawals take between 24 hours to up to 10 working days depending on method and verification.
What fees are charged for transactions?
Fees up to 3% may apply depending on withdrawal method.
Why was my withdrawal request declined?
Possible reasons include pending verification, incorrect info, or suspected fraud.
What deposit methods are available?
Multiple methods including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally €10; maximum varies by payment method.
Maximum deposit amount
Varies by payment method and user limits.
How to cancel a withdrawal request?
Contact support immediately to cancel; availability depends on withdrawal processing stage.
Why is my withdrawal taking so long to process?
Could be due to verification delays, payment provider issues, or manual review.
Can I withdraw to a different card?
Withdrawals are typically required to original deposit method; alternate options depend on casino policy.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Use account transaction history or contact support for transaction updates.
Why are financial operations blocked?
May occur due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of source of funds and identity verification documents.
Are there withdrawal limits?
Yes, withdrawal limits apply as per casino policy and player verification level.
How do refunds work?
Refunds are processed via original payment method subject to casino terms.
What to do with failed payments?
Retry payment, check account and payment details, or contact support for help.
Can I change the withdrawal method?
Changes typically not allowed once withdrawal is in process; check with support before submitting request.
Why is proof of funds source required?
To comply with anti-money laundering and responsible gaming regulations.
How to get a financial transaction statement?
Request transaction statements via support or account history features.
What to do if a payment is stuck?
Contact support with payment details for investigation and assistance.
What currencies does the casino accept?
Multiple major currencies including EUR, USD, GBP, and cryptocurrencies.
Is there currency conversion?
Currency conversion is available; rates depend on payment provider policies.
How do cryptocurrency payments work?
Players can deposit and withdraw using popular cryptocurrencies supported by the casino's payment processors.
What to do with payment system errors?
Contact support immediately to troubleshoot or resolve the issue.
Can I return an erroneous deposit?
Contact support as soon as possible to request return of mistaken deposits.
Why won't the game load?
Check internet connection, try different browser/device, clear cache, or contact support.
What to do when there's a game crash?
Refresh game, clear cache, or report issue to support for assistance.
How to report a game error?
Use live chat or support email to notify the casino of the problem with details.
Why did my winnings disappear after a crash?
Contact support with session details; casino investigates final game state.
Game sound not working - what to do?
Check device volume/settings, try different browser, or report to support.
Game lagging or freezing - how to fix?
Ensure good internet, close other apps, clear cache, or contact support.
Why isn't my bet being counted?
Possible due to bet placement errors or game rules; contact support for clarification.
How to check game round results?
Results are typically shown in game history or session logs.
What to do if the game is not responding?
Reload the game or contact support if issue persists.
Why are some games unavailable?
Game availability may vary due to jurisdictional restrictions or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies or reinstall the app if applicable.
Problems with game display on mobile device?
Check compatibility, update app/browser, clear cache, or contact support.
What to do if bonus didn't activate?
Contact support with bonus details; ensure terms and conditions are met.
How to check bonus wagering requirements?
Consult bonus terms or ask support for detailed wagering information.
Why aren't bonus points being credited?
May be due to wagering requirements not met or system delay; contact support.
How to participate in tournaments and promotions?
Register for tournaments via website/promotions page and follow promotional guidelines.
What to do if promo code doesn't work?
Check code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Could be due to regional restrictions, server maintenance, or technical issues.
Problems with video streaming in live games?
Check internet speed, update browser/app, and contact support if needed.
How to report a technical glitch?
Notify support via live chat or email with full details of the issue.
What to do if the website won't load?
Check internet, clear browser cache, try different browser/device, or contact support.
Browser compatibility issues?
Use recommended browsers and keep them updated for best performance.
How to update Flash Player or other plugins?
Modern online casinos use HTML5; otherwise update browser plugins via official sites.
What to do with slow website loading?
Clear cache, check internet, disable extensions, or switch browsers.
How to get technical support for games?
Contact support via live chat or email for help with game-related issues.