How to contact the casino support service?
Customers can contact LeoVegas Ontario Casino support via live chat, email, and a support hotline. Live chat and email are available 24/7 for fast assistance.
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What contact methods are available for customers?
Live chat, email, support hotline phone, support form on the website.
Casino website
https://www.leovegas.com/en-ca/
Casino launch date
2012
Gaming license
Licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.
Casino headquarters location
Stockholm, Sweden
License jurisdiction
Ontario, Canada (regulated by AGCO and iGaming Ontario)
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, LeoVegas Ontario offers 24/7 live chat support with typically quick response times.
Is there a contact form on the website?
Yes, contact form is available under the "Contact Us" or support section.
Technical support email
VIP support email
No casino-specific VIP support email publicly available; generally customers can use live chat or main support email.
Complaints email
No specific complaints email found; general support email can be used.
Finance department email
No specific finance department email found; general support email can be used.
Security service email
No specific security email found; general support or [email protected] can be used.
Support hotline phone number
+46 8 124 11 401 (main support phone number from Stockholm office)
VIP line for premium customers
Not publicly listed.
Separate complaint line
Not publicly listed.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact via general support email; no dedicated email publicly listed.
Security service
Contact via general support email; no dedicated security email publicly listed.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
https://www.facebook.com/LeoVegasOfficial
Instagram page
https://www.instagram.com/leovegas/
Twitter/X page
https://twitter.com/LeoVegasUK
LinkedIn page
https://www.linkedin.com/company/leovegas/
YouTube channel
https://www.youtube.com/user/LeoVegasCasino
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
Not available.
Is there a ticket system (helpdesk)?
Yes, support includes ticket system accessible via email communication.
Is there a mobile app with support chat?
Yes, the LeoVegas mobile app has built-in support chat functionality.
Are push notifications supported?
Yes, through the mobile app for game updates and promotions.
Is SMS support available?
No public information indicating SMS support.
Can I request a callback?
No public information indicating callback service availability.
Are there forums or communities related to this casino?
No official forums; players use external communities and review sites.
Is there a mobile app for contacting support?
Yes, the official mobile app includes support contact features.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
Supported languages
English, French
Service regions
Ontario, Canada
Can I contact support without registration?
Yes, email and live chat support can be accessed without logging in typically.
Can I send documents through chat?
Typically document uploads are done through secure upload portals in the account area rather than chat.
Privacy policy link
https://www.leovegas.com/en-ca/privacy-policy
Terms of service link
https://www.leovegas.com/en-ca/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and resolve blocking issues.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, or breach of terms.
How to change profile information?
Update details through account settings once logged in or contact support for assistance.
What to do if I suspect my account has been hacked?
Contact support immediately to secure your account and change passwords.
How to set up two-factor authentication?
General advice is found in account security settings; LeoVegas encourages enhanced security but specific 2FA details should be confirmed with support.
Why am I not receiving SMS confirmation codes?
Check phone number correctness, network issues, or contact support for troubleshooting.
How to delete my casino account?
Contact support to request account closure following verification.
What to do if I can't log into my account?
Verify credentials, reset password, and contact support if issues persist.
How to check account login history?
Access account security or settings area, or request activity log from support.
Why is document verification required?
Required by regulatory compliance and to confirm identity for safe gambling and anti-fraud.
What documents are needed for verification?
Typically government-issued photo ID, proof of address, and payment method proof.
How long does document verification take?
Usually 24 to 72 hours depending on volume.
What to do if documents are rejected?
Resubmit clear and valid documents as per guidelines; contact support for clarification.
How to upload documents for verification?
Via secure upload portal in account or as directed by support email.
Why does my account require additional verification?
Triggered by regulatory requirements, suspicious activity, or large transactions.
Can I have multiple accounts?
No, most licensed casinos prohibit multiple accounts per player.
How to report suspicious activity?
Contact security or support team immediately through live chat or email.
What to do if I lose access to my email?
Contact support with identity verification to update email.
How to change phone number in my account?
Update profile settings or contact support for assistance.
Why are my account functions limited?
Could be due to pending verification, self-exclusion, or account restrictions.
How to set deposit limits?
Use responsible gambling features in the account settings or request via support.
What is self-exclusion and how to activate it?
A tool to restrict access for responsible gambling, activated through account settings or support.
How to temporarily freeze my account?
Contact support to request an account freeze for a specific period.
What to do if I suspect fraud?
Report immediately to support or security team for investigation.
Why is my deposit not going through?
Could be due to payment method issues, limits, or verification status.
How long does withdrawal processing take?
Usually 0-5 days depending on method.
What fees are charged for transactions?
Typically LeoVegas does not charge withdrawal fees; payment provider fees may apply.
Why was my withdrawal request declined?
Possible reasons include verification issues, account restrictions, or suspicious activity.
What deposit methods are available?
Interac, MuchBetter, NeoSurf, Apple Pay, eCashout among others.
What are the minimum and maximum deposit amounts?
Minimum 10 CAD, maximum around 7,780 CAD.
Minimum deposit amount
10 CAD
Maximum deposit amount
7,780 CAD
How to cancel a withdrawal request?
Contact support immediately to attempt cancellation before processing.
Why is my withdrawal taking so long to process?
Verification delays, payment processor timing, or weekends/holidays.
Can I withdraw to a different card?
Usually withdrawals must go to the original deposit method; contact support for exceptions.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Account verification pending, suspicious activity, or compliance checks.
What documents are needed for large withdrawals?
Proof of identity, address, source of funds documents.
Are there withdrawal limits?
Yes, limits vary according to account status and regulatory rules.
How do refunds work?
Refunds are processed back through original payment method or account balance.
What to do with failed payments?
Retry with alternate method or contact support.
Can I change the withdrawal method?
Generally no; withdrawals must follow regulatory and anti-fraud compliance.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support with transaction details for resolution.
What currencies does the casino accept?
CAD, EUR, and other major currencies depending on region.
Is there currency conversion?
Yes, currency conversion is supported with usual exchange rates applied.
How do cryptocurrency payments work?
Not specifically noted; LeoVegas primarily supports traditional payment methods.
What to do with payment system errors?
Contact payment provider and support to resolve issues.
Can I return an erroneous deposit?
Contact support promptly to request reversal.
Why won't the game load?
Check internet, browser compatibility, or try relaunching the game.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issue persists.
How to report a game error?
Use live chat or support email to report errors with details.
Why did my winnings disappear after a crash?
Contact support to investigate possible session or technical issues.
Game sound not working - what to do?
Check device volume, browser settings, and game audio options.
Game lagging or freezing - how to fix?
Clear cache, reduce background apps, or change browser/device.
Why isn't my bet being counted?
Could be connection issue or game malfunction; report to support.
How to check game round results?
Access game history or logs provided within the game interface.
What to do if the game is not responding?
Refresh game or browser; contact support for persistent problems.
Why are some games unavailable?
Licensing restrictions or temporary provider issues.
How to clear cache for better game performance?
Use browser settings or app cache clearing options.
Problems with game display on mobile device?
Use latest app version or compatible browser; contact support if issue persists.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
View terms linked to bonus in the promotions section or support.
Why aren't bonus points being credited?
Could be due to eligibility or wagering criteria; contact support.
How to participate in tournaments and promotions?
Register and opt-in via promotions page or notifications.
What to do if promo code doesn't work?
Check code validity and terms; contact support if problem remains.
Why is Live Casino unavailable?
Could be due to maintenance or geographic restrictions.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or switch device.
How to report a technical glitch?
Contact support via live chat or email with detailed description.
What to do if the website won't load?
Check internet, try clearing browser cache, or try a different browser.
Browser compatibility issues?
Use supported browsers such as Chrome, Firefox, Safari.
How to update Flash Player or other plugins?
Most modern games use HTML5; Flash is not required anymore.
What to do with slow website loading?
Clear cache, close other applications, or check internet connection.
How to get technical support for games?
Contact LeoVegas support via live chat or email.