How to contact the casino support service?
You can contact Lucky Days Canada Casino support primarily via 24/7 live chat available on their website and email support, typically responded to within a few hours.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email, contact form, and social media platforms.
Casino website
https://luckydays-casino.ca
Casino launch date
Lucky Days Casino was established in 2019.
Gaming license
Licensed by the Alcohol and Gaming Commission of Ontario (AGCO) with sub-license under Curaçao eGaming authority number 365 / JAZ.
Casino headquarters location
Abraham de Veerstraat 7, Willemstad, Curaçao.
License jurisdiction
Ontario, Canada (AGCO) and Curaçao eGaming jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat service available 24/7 with response times typically under five minutes.
Is there a contact form on the website?
Yes, a contact form is available on the support or contact section of the website for submitting inquiries.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP customers generally use the main support channels.
Complaints email
No dedicated complaints email found; users are advised to contact support via live chat or main email.
Finance department email
No publicly available direct finance department email; financial inquiries can be made through general support email.
Security service email
No specific security email publicly disclosed; general support handles security concerns.
Support hotline phone number
Lucky Days Casino does not offer phone support.
VIP line for premium customers
No dedicated VIP phone line available.
Separate complaint line
Not available.
Technical support
Available 24/7 primarily through live chat and email.
Financial department
Contact via main support email and live chat; no separate public contact details.
Security service
Handled through main support channels; no separate publicly listed contact.
Telegram support account
No official Telegram support found.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
Not officially confirmed; social media presence indicated on common platforms.
Instagram page
https://www.instagram.com/casinodayscanada/
Twitter/X page
No verified Twitter/X account found specifically for Lucky Days Canada Casino.
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
Not available.
Is there a ticket system (helpdesk)?
Yes, a ticket/helpdesk system is available via the contact form and email.
Is there a mobile app with support chat?
Lucky Days has an iOS app with support chat available; Android users use the mobile-optimized site.
Are push notifications supported?
Not explicitly stated, but likely supported via app for iOS users.
Is SMS support available?
Not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums; players may use third-party community forums.
Is there a mobile app for contacting support?
The iOS app provides support chat functionality.
Are Zoom/Teams consultations possible?
Not offered.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 live chat and email support.
Supported languages
English primarily; additional languages may be available but not explicitly listed.
Service regions
Primarily serves Canadian players including Ontario and visitors from other regions where licensed.
Can I contact support without registration?
Yes, live chat and contact form are accessible without logging into an account.
Can I send documents through chat?
Typically yes, document uploads are supported through live chat for verification purposes.
Privacy policy link
https://luckydays-casino.ca/privacy-policy
Terms of service link
https://luckydays-casino.ca/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery option on the login page to receive reset instructions via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email providing ID verification documents to resolve block issues.
Why is my account blocked?
Common reasons include verification failure, suspected fraud, self-exclusion, or breaches of terms of service.
How to change profile information?
Update profile info via the account settings section on the website or app; support can assist if needed.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, and enable two-factor authentication if available.
How to set up two-factor authentication?
If supported, enable 2FA in the security settings of the account dashboard; follow the provided step-by-step instructions.
Why am I not receiving SMS confirmation codes?
Check your phone number is correct, ensure network availability, and verify SMS service is not blocked.
How to delete my casino account?
Contact support to request account deletion; compliance with responsible gaming policies may affect timing.
What to do if I can't log into my account?
Verify credentials, reset password if needed, clear browser cache, or contact support for help.
How to check account login history?
Login history can be accessed in account security or activity sections if provided by the casino.
Why is document verification required?
Verification is required to comply with KYC laws, prevent fraud, and ensure responsible gaming.
What documents are needed for verification?
Government-issued ID, proof of address, and proof of payment method are typically required.
How long does document verification take?
Usually 24 to 72 hours depending on workload.
What to do if documents are rejected?
Contact support for clarification and resubmit clear, valid, and matching documents.
How to upload documents for verification?
Use the upload option within your account verification page or send through live chat if supported.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms to prevent abuse.
How to report suspicious activity?
Contact support immediately via live chat or email with all relevant details.
What to do if I lose access to my email?
Contact support with alternative ID verification to update your email.
How to change phone number in my account?
Change phone number in profile settings or request assistance from support.
Why are my account functions limited?
Limitations may be due to verification status, account review, or regulatory compliance.
How to set deposit limits?
Deposit limits can be set in responsible gaming settings within your account dashboard.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary gambling exclusion period; activate it via responsible gaming tools on the site or support.
How to temporarily freeze my account?
Contact support to request a temporary freeze under responsible gaming policies.
What to do if I suspect fraud?
Report immediately to support with details; follow their instructions for investigation.
Why is my deposit not going through?
Causes include payment method issues, verification requirements, or technical problems.
How long does withdrawal processing take?
Generally 24 to 48 hours; varies by withdrawal method.
What fees are charged for transactions?
Most casinos do not charge fees; check your payment provider for possible fees.
Why was my withdrawal request declined?
Common reasons include failed verification, suspicious activity, or exceeding withdrawal limits.
What deposit methods are available?
Credit/debit cards (Visa, MasterCard), e-wallets (Skrill, Neteller), bank transfers, and Interac.
What are the minimum and maximum deposit amounts?
Minimum around C$10; maximum varies by method and account status.
Maximum deposit amount
Varies; often up to several thousand dollars depending on payment type and casino rules.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if the withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays may arise from verification, payment provider processing, or technical issues.
Can I withdraw to a different card?
Withdrawals must usually be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Check your account transaction history or contact support for status updates.
Why are financial operations blocked?
Possible reasons include incomplete verification, suspicious activity, or regulatory restrictions.
What documents are needed for large withdrawals?
Additional ID, proof of source of funds, and sometimes proof of address.
Are there withdrawal limits?
Yes, monthly withdrawal limits apply; for example, max C$50,000 per month.
How do refunds work?
Refunds are processed back to the original payment method as per casino policies.
What to do with failed payments?
Contact support promptly with details to resolve or retry payment.
Can I change the withdrawal method?
Usually no; withdrawals must be returned to original payment sources for compliance.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legitimate funds.
How to get a financial transaction statement?
Request through support or access via account transaction history.
What to do if a payment is stuck?
Contact support immediately to investigate and expedite the transaction.
What currencies does the casino accept?
Canadian Dollars (CAD), US Dollars (USD), and other major currencies depending on region.
Is there currency conversion?
Yes, currency conversion is available at prevailing exchange rates.
How do cryptocurrency payments work?
Not widely supported; if available, follow specific wallet deposit instructions.
What to do with payment system errors?
Contact support to clarify issues and follow recommended actions.
Can I return an erroneous deposit?
Contact support promptly to request return of accidental deposits.
Why won't the game load?
Causes include browser issues, outdated software, or internet connectivity problems.
What to do when there's a game crash?
Refresh browser or app, clear cache, and contact support if problem persists.
How to report a game error?
Use the support live chat or email to report game issues with screenshots if possible.
Why did my winnings disappear after a crash?
Report immediately to support for investigation and possible restoration.
Game sound not working - what to do?
Check volume settings, browser permissions, and device sound settings.
Game lagging or freezing - how to fix?
Clear cache, update browser/app, and check internet connection.
Why isn't my bet being counted?
Possible causes include technical errors or bet outside allowed time; contact support.
How to check game round results?
Access game history or transaction logs in your account if available.
What to do if the game is not responding?
Reload game or browser, clear cache, and contact support if unresolved.
Why are some games unavailable?
Game restrictions may apply due to licensing, region, or maintenance.
How to clear cache for better game performance?
Clear browser cache, cookies, and temporary files in browser settings.
Problems with game display on mobile device?
Update app/browser, restart device, and check compatibility requirements.
What to do if bonus didn't activate?
Contact support with bonus code and account details for resolution.
How to check bonus wagering requirements?
Usually found in the bonus terms and conditions page on the website.
Why aren't bonus points being credited?
May be due to inactive bonus, wagering conditions, or system delay; check with support.
How to participate in tournaments and promotions?
Register on the casino site and follow the promotion rules to join.
What to do if promo code doesn't work?
Confirm code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
May be due to licensing restrictions, technical issues, or maintenance.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and firewall settings.
How to report a technical glitch?
Contact support via live chat or email with detailed description and screenshots.
What to do if the website won't load?
Clear browser cache, try different browser/device, and check internet connectivity.
Browser compatibility issues?
Use supported browsers such as Chrome, Firefox, or Safari; update to latest versions.
How to update Flash Player or other plugins?
Most modern casinos use HTML5; if plugins needed, download official updates from vendor sites.
What to do with slow website loading?
Check internet speed, close background apps, clear cache, and try a different device.
How to get technical support for games?
Use live chat or email support; include game details and device information.