Casino Midas provides customer support primarily via 24/7 live chat on their website and email support. Players can start a live chat directly by clicking the chat icon. Email inquiries can be sent to [email protected] for assistance.
Live chat, email ([email protected]), and phone support.
https://www.casinomidas.com
Casino Midas was launched in 2012.
Casino Midas operates under a gaming license issued by the Curacao eGaming Authority.
The casino is operated by Luckland Group B.V., licensed in Curacao. The physical headquarters location is not publicly specified in detail for the online casino entity.
Curacao
Yes, there is a live chat available on the website. It operates 24/7, and response times are generally immediate or within minutes.
No specific contact form is indicated on the website; instead, users can email directly or use live chat.
No specific VIP support email is publicly listed; VIP players likely use the general support email or assigned VIP manager contacts.
Not explicitly provided; financial inquiries likely handled via [email protected].
No dedicated security email found; security issues should be reported via the general support email.
+44 8002792969 (international support phone number cited by users)
No separate VIP phone line publicly available.
No dedicated complaint phone line reported; complaints are handled through general support channels.
Available 24/7 via live chat and email.
Contact through [email protected] for financial matters.
Contact through [email protected] for security-related issues.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No specific official Facebook page linked to the casino was found.
No official Instagram account found.
No official Twitter/X account found.
No official LinkedIn company page found.
No official YouTube channel found.
No official Telegram channel found.
No official Discord server found.
No information indicating availability of video calls with consultants.
Email correspondence and ticketing appear to be supported through [email protected] system but no public detailed ticket system interface.
No official mobile app with support chat functionality publicly indicated.
No information on push notification support.
SMS support availability is not mentioned.
No public information about callback service availability.
No official forums or community platforms found linked to Casino Midas.
No dedicated mobile app for contacting support is available.
No information on Zoom or Teams consultations.
Support via live chat and email is available 24/7 including weekends and holidays.
24/7 via live chat and email.
English primarily; standard for licensed casinos to support additional languages but specifics not listed.
Casino Midas accepts players globally but some restricted regions apply as per licensing jurisdiction.
Players can contact support via live chat or email without registration.
Sending documents via live chat is generally supported for verification and dispute purposes.
https://www.casinomidas.com/security-privacy/
Available on the casino website, generally found in the footer or registration pages (specific URL not provided).
Use the "Forgot Password" feature on the casino login page to request a password reset link via email.
Contact support via email or live chat providing requested verification documents to resolve account blocks.
Common reasons include suspicious activity, bonus abuse, verification failure, or breach of terms and conditions.
Profile updates typically require login to the account and accessing profile settings or contacting support.
Immediately contact support, change password, and follow security instructions provided.
No specific instructions found; generally, 2FA is set via account security settings or via app authenticator if supported.
May be due to phone carrier issues, or incorrect phone number; contact support for troubleshooting.
Contact support with a request to close the account as account deletion is usually handled by customer service.
Verify credentials, use password recovery, clear cache, try different browser, or contact support.
Not specifically stated; request login history from customer support if needed.
Verification ensures compliance with regulatory KYC policies to prevent fraud and underage gambling.
Usually includes government-issued ID, proof of address, and payment method verification documents.
Verification processing typically takes 24 to 72 hours depending on document clarity and workload.
Resubmit clearer and valid documents or contact support for guidance on acceptable verification files.
Upload documents via the secure section of the player account or send via email if instructed.
Additional checks may be triggered by high withdrawals, unusual activity, or regulatory requirements.
Generally, multiple accounts are prohibited and against terms of service.
Report immediately to support via live chat or email with full details.
Contact support and provide identity verification to update email information.
Update phone number in account settings or contact support if unavailable.
Limitations may be due to pending verification, restrictions, or policy enforcement.
Deposit limits can usually be set in account responsible gaming settings or via support request.
Self-exclusion is a responsible gaming tool to block access for a set period; activate via account settings or support.
Request a temporary freeze or cooldown period from customer support.
Report immediately to support with all relevant information and cease account activity.
Possible issues include payment method errors, insufficient funds, or blocked transactions.
Withdrawal processing times generally range from 24 to 72 hours.
Most licensed casinos do not charge players fees; any applicable fees depend on payment provider.
Reasons include verification failure, bonus abuse, account issues, or suspicious activity.
Casino Midas supports credit cards (Visa), e-wallets, prepaid cards, and cryptocurrency (Bitcoin).
Specific casino limits not published; industry standards range from $10 minimum to thousands maximum per deposit.
Typically around $10 as per industry norms.
Usually varies by payment method and VIP status; can be several thousands.
Contact support immediately to request cancellation; cancellation depends on processing stage.
Delays may be caused by verification checks, payment provider processing, or large withdrawal review.
Withdrawals generally must go to the original deposit method; alternatives available via e-wallets depending on policy.
Contact support promptly with payment proof for investigation.
Check account transaction history or contact support for updates.
Blocks may result from compliance checks, account issues, or suspicious activities.
Additional KYC documents such as proof of income or source of funds may be required.
Yes, often weekly or monthly limits apply based on VIP level and regulatory rules.
Refunds depend on transaction status and casino policy; contact support to request a refund.
Retry payment, try alternate method, or contact support for assistance.
Changes usually not allowed after withdrawal request is submitted.
To comply with anti-money laundering regulations and verify legitimate transaction sources.
Request from support via email or download from account if available.
Contact support with transaction details to assist in resolution.
Likely multiple currencies including USD, EUR, and cryptocurrency, but not explicitly listed.
Currency conversion is usually supported at payment stage with provider fees.
Players deposit and withdraw using Bitcoin or other supported cryptocurrencies as per casino instructions.
Contact support for troubleshooting and resolution instructions.
Contact support immediately for assistance with erroneous deposits.
Check internet connection, browser compatibility, clear cache, or try another device.
Report to support and reload the game; progress may not be saved.
Use live chat or email to provide details and screenshots if possible.
Possible session loss or software issue; report to support for investigation.
Check device sound settings, browser permissions, and reload the game.
Close background apps, check internet speed, clear cache, or change device.
May be due to game error or software glitch; report to support.
Typically, results are displayed within the game or game history in the account.
Reload the game, check connection, or contact support for help.
Game restrictions may be due to licensing, location, or maintenance.
Clear browser cache and cookies or restart the app/device.
Update app/browser, clear cache, or switch device.
Contact support with bonus code and details for assistance.
Wagering requirements are detailed in bonus terms on the website.
Points delay or non-qualifying activity; contact support if problems persist.
Register on the website and follow promotion terms.
Verify code validity and terms or contact support.
Live Casino may be offline for maintenance or restricted in your region.
Check internet speed, device compatibility, or contact support.
Use live chat or email with detailed information and screenshots.
Check internet, browser compatibility, disable VPN, or try different device.
Use recommended browsers and keep them updated.
Use official sites for plugin updates, though most modern casinos use HTML5.
Clear cache, disable extensions, or change network.
Contact support via live chat or email for technical help.
