How to contact the casino support service?
Mr Green Canada Casino support can be contacted primarily through live chat, which is available 24/7 for immediate assistance. Email support is also offered for detailed inquiries and specific concerns.
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What contact methods are available for customers?
Live chat 24/7, email support, phone support (international, no Canadian phone line), social media (Twitter for promotions).
Casino website
https://www.mrgreen.com
Casino launch date
2007
Gaming license
Licensed by the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Danish Gambling Authority (DGA), and Swedish Gambling Authority (SGA).
Casino headquarters location
Tagliaferro Business Centre, Level 7, High Street, Sliema, Malta
License jurisdiction
Malta, United Kingdom, Denmark, Sweden
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 and typically responds within 1-5 minutes.
Is there a contact form on the website?
The website features a Help Center with FAQs and an option to contact support via email, but no traditional contact form is prominently listed.
Technical support email
VIP support email
No publicly listed dedicated VIP support email; VIP support is usually managed through the Club Royale VIP program.
Complaints email
No specific complaints email publicly listed; general support emails handle complaints.
Finance department email
Not publicly listed; financial queries directed via general support email.
Security service email
Not publicly listed; security issues likely managed through general support channels.
Support hotline phone number
No dedicated Canadian phone support; international number available: +44 1765 522017
VIP line for premium customers
No publicly available dedicated VIP phone line.
Separate complaint line
No separate complaints phone line publicly available.
Technical support
Available through 24/7 live chat and email support.
Financial department
Financial inquiries handled via customer support email; no separate direct contact disclosed.
Security service
Security concerns managed through general support channels; no public direct contact.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No official Facebook page URL specifically linked to Mr Green found.
Instagram page
No official Instagram account URL specifically linked to Mr Green found.
Twitter/X page
https://twitter.com/MrGreen
LinkedIn page
No official LinkedIn company page URL publicly identified.
YouTube channel
No official YouTube channel URL publicly identified.
Telegram channel
No official Telegram channel URL publicly identified.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Yes, an email-based ticket system through the Help Center is available.
Is there a mobile app with support chat?
Yes, the mobile app includes support chat functionality.
Are push notifications supported?
Yes, push notifications are supported for player communications through the app and website.
Is SMS support available?
SMS support is generally not available for customer service communication.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for Mr Green are publicly hosted.
Is there a mobile app for contacting support?
The mobile app allows contacting support via integrated live chat.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom/Teams are not supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
English and other major European languages depending on region; support tailored for Canada primarily in English.
Service regions
Mr Green serves Canadian players and multiple global markets including Europe and internationally.
Can I contact support without registration?
Support generally requires at least a name and email to access live chat but no full account registration needed for initial contact.
Can I send documents through chat?
Document upload through live chat is not standard; document uploads typically done via account portal.
Privacy policy link
https://www.mrgreen.com/en/privacy-policy
Terms of service link
https://www.mrgreen.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to receive password reset instructions via email.
How to restore access to a blocked account?
Contact customer support through live chat or email; provide verification documents as requested.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, violating terms of service, or self-exclusion.
How to change profile information?
Log into your account and update profile details via the account settings page.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure your account and change passwords.
How to set up two-factor authentication?
Two-factor authentication setup details are typically found in account security settings or requested from support.
Why am I not receiving SMS confirmation codes?
Possible causes include incorrect phone number, network issues, or SMS service block.
How to delete my casino account?
Contact support to request account closure as self-service deletion is typically not available.
What to do if I can't log into my account?
Use password recovery or contact support for assistance with login issues.
How to check account login history?
Login history access is usually available in account security settings.
Why is document verification required?
To comply with KYC and anti-money laundering regulations ensuring player identity and safety.
What documents are needed for verification?
Government-issued ID, proof of address, and proof of payment methods are commonly required.
How long does document verification take?
Verification typically takes between 24 to 72 hours depending on the volume and accuracy of documents.
What to do if documents are rejected?
Re-upload clear, valid documents matching the requested criteria and contact support if issues persist.
How to upload documents for verification?
Upload documents through the secure account portal or as instructed by customer support.
Why does my account require additional verification?
Additional verification may be triggered by large transactions or suspicious activity.
Can I have multiple accounts?
Multiple accounts are generally prohibited as per casino terms of service.
How to report suspicious activity?
Report directly to customer support via live chat or email with details of the activity.
What to do if I lose access to my email?
Contact support immediately to update your email address after verifying your identity.
How to change phone number in my account?
Update phone number within account settings or contact support for assistance.
Why are my account functions limited?
Limitations may be due to pending verification, self-exclusion, or account security flags.
How to set deposit limits?
Deposit limits can be set via responsible gaming tools in the account settings.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool that blocks access to the casino for a set period; activate via account settings or support request.
How to temporarily freeze my account?
Contact customer support to request a temporary account freeze.
What to do if I suspect fraud?
Immediately report to customer support with any evidence or concerns.
Why is my deposit not going through?
Common issues include payment method errors, insufficient funds, or restrictions by banks/payment providers.
How long does withdrawal processing take?
Withdrawal times vary from minutes to up to 5 business days depending on method and verification.
What fees are charged for transactions?
Most withdrawals and deposits are free, but some methods may incur small fees according to casino policy.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or exceeding withdrawal limits.
What deposit methods are available?
Visa, MasterCard, PayPal, Apple Pay, Neteller, Interac, bank transfers, and other local options.
What are the minimum and maximum deposit amounts?
Minimum deposits usually around €10 or equivalent; maximum depends on method and account status.
Minimum deposit amount
Approximately €10 or CAD equivalent.
Maximum deposit amount
Varies by method and VIP status; no fixed public max.
How to cancel a withdrawal request?
Contact support immediately to attempt cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays may be due to pending verification, payment provider issues, or high volume.
Can I withdraw to a different card?
Withdrawals must usually be made to the same payment method used for deposit to comply with regulations.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Check transaction history in account or contact support.
Why are financial operations blocked?
Blocks occur due to verification failures, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of identity and source of funds may be required.
Are there withdrawal limits?
Yes, daily, weekly, or monthly limits may apply depending on account status.
How do refunds work?
Refund policies vary; customers should contact support to handle refund requests individually.
What to do with failed payments?
Retry with another method or contact support for assistance.
Can I change the withdrawal method?
Changing withdrawal method after request is generally not allowed; initiate a new withdrawal instead.
Why is proof of funds source required?
To comply with anti-money laundering laws and ensure transaction legitimacy.
How to get a financial transaction statement?
Request through customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support to investigate stuck transactions.
What currencies does the casino accept?
EUR, USD, CAD, GBP, DKK, SEK
Is there currency conversion?
Currency conversion is available where applicable at market rates.
How do cryptocurrency payments work?
Currently, cryptocurrency deposits or withdrawals are not supported.
What to do with payment system errors?
Contact support and attempt alternate payment methods.
Can I return an erroneous deposit?
Contact support immediately to initiate a return of erroneous deposits.
Why won't the game load?
Common reasons include internet connection issues, browser compatibility, or server maintenance.
What to do when there's a game crash?
Refresh the page or restart the app; contact support if crashes persist.
How to report a game error?
Report via live chat or support email with game and error details.
Why did my winnings disappear after a crash?
Support will investigate and restore winnings if verified.
Game sound not working - what to do?
Check device audio settings and reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser or app, and check internet speed.
Why isn't my bet being counted?
Bets may not count due to bet limits or game rules; verify with support.
How to check game round results?
Results and history can be checked in the game interface or account history.
What to do if the game is not responding?
Reload the game or contact support if issue continues.
Why are some games unavailable?
Geographic restrictions or licensing may limit game availability.
How to clear cache for better game performance?
Clear browser cache or app cache via device settings.
Problems with game display on mobile device?
Update app or browser, clear cache, or try a different device.
What to do if bonus didn't activate?
Contact support with bonus details and account info.
How to check bonus wagering requirements?
Wagering info is available in the bonus terms and conditions.
Why aren't bonus points being credited?
Points may be delayed; contact support or check promotion rules.
How to participate in tournaments and promotions?
Register through the promotions page or as instructed.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support if issues persist.
Why is Live Casino unavailable?
Live casino may be down due to maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet connection and try different device/browser.
How to report a technical glitch?
Report immediately via live chat or support email with details.
What to do if the website won't load?
Check internet connection, clear browser cache, or try a different browser.
Browser compatibility issues?
Use recommended browsers like Chrome, Firefox, or Safari; keep updated.
How to update Flash Player or other plugins?
Flash is largely obsolete; ensure browser updates, enable HTML5 support.
What to do with slow website loading?
Clear cache, disable extensions, or use faster network connection.
How to get technical support for games?
Contact support via live chat or email for game-related issues.