The primary contact methods for MyStake Casino support include live chat available 24/7, email support for detailed inquiries, and phone support. Customers can reach out via these channels for assistance ranging from account issues to technical and payment problems.
Live chat 24/7, email support, phone support.
https://mystake.com/en
Licensed under Curaçao eGaming License Number OGL/2025/3807/7526.
The physical location is not explicitly stated, but MyStake operates under Curaçao jurisdiction which is common for online casinos headquartered in or licensed through Curaçao.
Curaçao
Yes, there is live chat support available 24/7. Response times vary, but inquiries are generally answered within a few minutes during non-peak hours.
There is no specific mention of a contact form on the website; communication is primarily through live chat and email.
No specific dedicated VIP support email publicly listed; VIP customers typically use general support channels.
No dedicated complaints email publicly listed; complaints are handled via the main support email.
No dedicated finance email publicly listed; financial inquiries should be directed to the main support email.
No specific security service email publicly listed; security concerns should be reported through the main support contact.
+44 0207 946 4898
No separate VIP phone line publicly available.
No dedicated complaint phone line publicly available.
Technical support is available 24/7 via live chat and email.
Contactable via main support email and phone; available 24/7.
No dedicated contacts but security issues can be raised through live chat or email support.
Official Telegram channel exists, but no specific username publicly listed.
No official WhatsApp support account publicly available.
No official Viber support account publicly available.
No official WeChat support account publicly available.
No direct link found; company has social media presence including Twitter and Instagram.
https://www.instagram.com/mystake.casino/
https://x.com/mystake_casino
No official LinkedIn company page publicly listed.
Available via official social accounts, direct URL not publicly listed but linked from social media aggregator.
Official Telegram channel exists but exact URL not publicly shared.
Official Discord server exists but invite link is from social media aggregator.
No public information indicates availability of video call support.
No formal ticket helpdesk system mentioned; queries managed via live chat and email.
There is a mobile app but no specific info on in-app support chat presence.
Likely supported via app or website notifications, but specifics unavailable.
No SMS support publicly mentioned.
No callback service publicly advertised.
No official forums, but active communities may exist on platforms like Discord or Telegram.
No dedicated app just for support; support is integrated if mobile app exists.
No information indicating Zoom or Teams consultations.
Yes, support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
English, Russian, Spanish, German, Finnish, Swedish, French, Italian, Portuguese, Arabic, Czech, among others.
International service with multilingual support, likely focused on countries accepting Curaçao licenses.
Typically, most live chat and email inquiry require account registration for personalized service.
Document upload is typically done via account verification portals, not live chat.
https://mystake.com/en/privacy-policy
https://mystake.com/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive a password reset link via email.
Contact customer support via email or live chat to verify identity and request account reinstatement.
Common reasons include suspicious activity, failed verification, violation of terms, or security concerns.
Profile updates are made by logging into the account and editing details in the personal settings section.
Immediately contact support, change passwords, and enable two-factor authentication if available.
Enable 2FA through security settings in the account dashboard, typically involving an authenticator app.
Possible reasons include incorrect phone number, carrier issues, or SMS blocking; contact support for help.
Request account closure through customer support; follow verification and confirmation steps.
Verify credentials, reset password if needed, clear cache, try different browser, or contact support.
Some casinos provide login history in account settings; contact support if unavailable.
Verification ensures regulatory compliance, prevents fraud, and secures account and transactions.
Government-issued ID (passport, ID card, driver’s license), utility bill for address proof, selfie for identity confirmation.
Usually within 24 hours; sometimes a few hours or up to couple of days depending on volume.
Submit higher quality or clearer scans, ensure documents are valid and conform to requirements, contact support.
Upload via account verification section of the website or mobile app as per instructions.
Triggered by large transactions, account changes, or regulatory compliance checks.
Multiple accounts are typically prohibited by casino terms to prevent fraud and abuse.
Report immediately to support via live chat or email.
Contact support, provide identity proof, and update email address if verified.
Update phone number in account settings or contact support if restrictions apply.
Restrictions can result from pending verification, suspicious activity, or account sanctions.
Limits can be set in responsible gaming settings or by contacting support for assistance.
Self-exclusion is a responsible gaming tool to temporarily or permanently block account access; activate via responsible gaming section or support.
Request temporary account freeze via customer support.
Immediately report to support, change passwords, and secure account credentials.
Possible reasons include payment method issues, incomplete verification, or technical errors.
Withdrawal times vary by method, cryptocurrencies can be minutes, others up to several days.
No fees charged by MyStake; network or payment provider fees may apply.
Reasons include failed verification, suspicious activity, or policy violations.
Visa, MasterCard, Skrill, NETELLER, PayPal, Bitcoin, Ethereum, bank transfers, Paysafecard, AstroPay and others.
Minimum deposits typically start around €10; maximums depend on method and account status.
Varies by method, generally up to €7,500 per transaction.
If possible, contact support immediately before processing is completed.
Verification delays, payment provider issues, or high volume during peak times.
Withdrawals usually must go to the original deposit method or verified accounts only.
Contact support with transaction details to resolve payment processing issues.
Check account transaction history or contact support for updates.
Could be due to verification issues, suspicious activity, or compliance flags.
Enhanced verification documents such as ID, proof of address, and proof of source of funds.
Yes, limits apply based on account type, verification level, and payment method.
Refunds handled on a case-by-case basis; contact support for disputed payments.
Retry with another method or contact support for assistance.
Usually not after withdrawal request; changes require canceling and resubmitting requests.
To comply with anti-money laundering regulations and ensure legitimate transactions.
Request via support or download from account transaction history if available.
Contact support with transaction reference to investigate.
EUR, USD, GBP, cryptocurrency options like Bitcoin, Ethereum, Dogecoin, and others.
Currency conversion is available, often with fees depending on payment provider.
Deposits and withdrawals supported for major cryptos; fast processing and secure.
Contact support to identify and resolve the errors.
Contact support immediately to request reversal.
Could be browser issues, network problems, or server downtime; try refreshing or changing browser.
Report to support, refresh the game, or restart device.
Use support chat or email to submit detailed descriptions of the issue.
Contact support to investigate and restore any lost winnings.
Check device audio settings and browser permissions, refresh game.
Clear cache, close background apps, check internet connection.
Possible delays or game issues; confirm with support.
Results typically displayed within game interface or history section.
Restart the game, check internet, contact support if persists.
Geographic restrictions or provider agreements.
Clear browser cache and cookies from settings.
Update app/browser, ensure stable internet, restart device.
Contact support with promotion details for assistance.
Terms and conditions of the bonus detail wagering requirements.
Possible delays or eligibility issues; contact support.
Register and opt-in via promotions page.
Check validity and contact support for help.
Could be maintenance or restrictions; check support bulletins.
Check bandwidth, update browser or app.
Use live chat or support email with detailed description.
Check network, clear cache, try different device or browser.
Supported browsers include Chrome, Firefox, Edge; update browser if needed.
Flash Player is typically not required; use HTML5-supported browsers.
Clear cache, check for background apps, use wired connection if possible.
Contact support via live chat or email.
