You can contact OJO Canada Casino support primarily via live chat available on the website, email support, and phone. The live chat provides instant assistance, and email is suitable for less urgent inquiries.
Live chat, email support, and phone.
https://www.playojo.com/ca/
OJO Casino, operated by SkillOnNet Ltd, has been licensed since at least 2018 under the Malta Gaming Authority; its Canadian market presence has been established prior to Ontario's regulated market launch, approximately from 2020 onwards.
PlayOJO Canada Casino operates under a gaming license issued by the Malta Gaming Authority, license number MGA/CRP/171/2009/01, and is also licensed and regulated by iGaming Ontario and the Alcohol and Gaming Commission of Ontario.
SkillOnNet Ltd, the operator of OJO Casino, is headquartered at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta.
Malta Gaming Authority, United Kingdom Gambling Commission, and provincial jurisdictions including Ontario (iGaming Ontario).
Yes, there is live chat available on the website. It operates 24/7 or 06:00 to 00:00 GMT depending on reports, with response times typically within a few minutes.
No verified contact form is available on the site; contact is mainly through live chat or email with FAQs accessible for self-service.
No specific VIP support email publicly listed; VIP customers typically use standard support channels or dedicated live chat segments.
No distinct complaints email publicly listed; players can raise complaints via general support email or live chat.
Not publicly specified; financial inquiries are handled through general support contact.
Not publicly disclosed; security issues are usually managed via general support or designated contact within the casino support system.
+356 2546 9000 (Malta-based number)
No publicly advertised dedicated VIP phone line.
No dedicated complaint phone line available.
Available 24/7 primarily via live chat and email; responsive technical help is focused on resolving login, gameplay, and transaction issues.
Contact through general support email or live chat; no separate direct email or phone for finance queries.
Managed through general support; no separate contact details published.
No official Telegram support account known.
No official WhatsApp support number known.
No official Viber support account known.
No official WeChat support known.
https://www.facebook.com/playojo
https://www.instagram.com/playojo
https://twitter.com/playojo
https://www.linkedin.com/company/playojo/
https://www.youtube.com/user/PlayOJO
No official Telegram channel is documented.
No official Discord server publicly available.
No video call support available.
No dedicated ticket system publicly disclosed; support operates via live chat and email.
The casino has a mobile-friendly site and app with support chat functionality.
Yes, push notifications are supported on mobile platforms for promotional and account communications.
SMS used primarily for verification codes; direct SMS customer support is not available.
Callback service is not available.
No official forums; communities are hosted externally on third-party platforms.
Support chat is available through the mobile app.
No Zoom or Teams consultations offered.
Yes, support is available 24/7 including weekends and holidays.
Support is available 24 hours a day, 7 days a week.
English primarily, with support also available in French in Canadian regions.
Support is offered to customers in Canada, primarily Ontario, and globally under the Malta license.
Generally, support is accessible after registration for chat; some email queries can be sent without account login.
Document upload is typically handled through secure account portals rather than chat.
https://www.playojo.com/ca/privacy
https://www.playojo.com/ca/terms
Use the "Forgot Password" link on the login page to receive a reset link via registered email.
Contact customer support via live chat or email to verify identity and resolve blocking issues.
Common reasons include suspicious activity, verification failure, underage account, or regulatory compliance holds.
Update profile details in the account settings section of the user dashboard.
Immediately contact support, change your password, and enable two-factor authentication.
If supported, enable 2FA in security settings of your account; otherwise, rely on strong password measures.
Check signal, phone number correctness, and contact support if issue persists.
Request account closure through customer support, complying with casino policies.
Verify credentials, reset password if needed, contact support for assistance.
Login history may be available in account security settings or upon request to support.
To comply with KYC regulations, verifying identity to prevent fraud and underage gambling.
Typically a government-issued ID, proof of address, and sometimes proof of payment method.
Usually between 24 to 72 hours depending on volume and documents provided.
Review reasons given, provide clearer or alternative documents via the secure upload portal.
Upload through your account's verification section or as instructed by support.
For large transactions or suspicious activity to ensure compliance and security.
Multiple accounts are generally prohibited under casino rules and can lead to account closure.
Contact support immediately via chat or email with details.
Contact support to verify identity and update your registered email address.
Update via account settings or contact support for assistance.
Could be due to pending verification, self-exclusion, or regulatory restrictions.
Use the responsible gaming tools in account settings to set or adjust deposit limits.
A voluntary tool to block access to gambling for a set period via account settings or support request.
Request freeze through customer support or responsible gaming settings.
Immediately report to support and follow their guidance for investigation.
Could be due to payment method issues, verification, or limits; contact support for specifics.
Typically 24 to 72 hours after approval, varying by payment method.
Generally, OJO Casino does not charge withdrawal fees; check payment provider policies.
Possible reasons include incomplete verification, suspicious activity, or payment issues.
Credit/debit cards, e-wallets, bank transfers, prepaid vouchers, and possibly cryptocurrencies.
These vary by payment method but generally start from about CAD 10 minimum.
Typically CAD 10.
Varies widely depending on method and user verification status.
Contact support immediately; cancellation depends on processing stage.
Verification delays, banking issues, or high volume can extend processing times.
Withdrawals must generally go to the original deposit method to comply with regulations.
Contact support with transaction details for investigation.
Use account transaction history or contact support.
Often due to incomplete verification or suspected fraud activity.
Additional ID verification, proof of address, and proof of funds source.
Yes, limits vary by account status and verification.
Refunds depend on payment providers and casino policies and must be requested through support.
Verify payment details or method, retry or contact support for help.
Usually not allowed for compliance reasons after withdrawal request.
To comply with anti-money laundering laws and verify legality of funds.
Request via customer support or download from account portal.
Contact support with payment details for resolution.
CAD (Canadian dollars), GBP, EUR, USD, and other major currencies.
Yes, currency conversion is applied based on payment method and rates.
If accepted, players deposit/send crypto to casino wallet and wagers with credited balance.
Retry transaction, check limits, or contact support.
Contact support immediately to request return.
Check internet, device compatibility, browser cache, or try a different browser.
Refresh the page, clear cache, or contact support if issue persists.
Use live chat or email support with game details.
Contact support to investigate game session and payout status.
Check device volume, game settings, and browser permissions.
Clear cache, reduce running apps, or try another device/browser.
Could be a game bug or connection issue; report to support.
Usually available in game history or session summary.
Reload the game or contact support.
Due to licensing, regional restrictions, or maintenance.
Clear browser cache or app data from settings.
Ensure app or browser is updated; try restarting the device.
Contact support with bonus details and screenshots.
Available in the bonus terms section on the website.
Check eligibility and wagering compliance or contact support.
Follow instructions in promotions section; register if required.
Verify code validity and terms or contact support.
Could be server maintenance or regional restrictions.
Check connection, browser settings, or try a different device.
Contact support via live chat or email with detailed information.
Clear cache, check internet, or try another browser/device.
Use supported browsers like Chrome, Firefox, Edge; update browser.
Flash is phased out; ensure browsers are updated for HTML5 content.
Clear cache, check connection, or avoid peak hours.
Contact live chat or email support with game-specific questions.
