How to contact the casino support service?
Contact PlayOJO support primarily through their 24/7 live chat available on the website, or by emailing [email protected] for less urgent inquiries.
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What contact methods are available for customers?
Live chat on website, email [email protected], no dedicated phone or social media support.
Casino website
https://www.playojo.com
Casino launch date
PlayOJO was launched in 2017.
Gaming license
PlayOJO operates under the Malta Gaming Authority license.
Casino headquarters location
PlayOJO's headquarters is located in Greater London, United Kingdom.
License jurisdiction
Licensed in Malta under the Malta Gaming Authority.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7. Response times are generally immediate during operating hours.
Is there a contact form on the website?
There is no specific contact form; contact is mainly through live chat and email.
Technical support email
VIP support email
No dedicated VIP support email publicly available.
Complaints email
Finance department email
No specific finance email publicly disclosed; inquiries go through [email protected].
Security service email
No dedicated security email publicly available; general support email used.
Support hotline phone number
No official support phone number provided for general customer support.
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaint phone line is provided.
Technical support
Available via live chat 24/7 and by email at [email protected] during office hours.
Financial department
Contact through general support email; no separate finance contact line.
Security service
Handled via general support channels; no direct security contact email listed.
Telegram support account
No official Telegram support account.
WhatsApp support account
No official WhatsApp support account.
Viber support account
No official Viber support account.
WeChat support account
No official WeChat support account.
Facebook page
https://www.facebook.com/playojo
Instagram page
https://www.instagram.com/playojo
Twitter/X page
https://twitter.com/playojo
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No dedicated official YouTube channel publicly listed.
Telegram channel
No official Telegram channel.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No video call support is available.
Is there a ticket system (helpdesk)?
No public information indicating a formal ticketing system; live chat and email used for issue tracking.
Is there a mobile app with support chat?
Yes, PlayOJO has a mobile app and live chat support is accessible via the app.
Are push notifications supported?
Yes, push notifications are supported for player communications.
Is SMS support available?
SMS support for customer service is not provided.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums; players may engage on third-party discussion platforms.
Is there a mobile app for contacting support?
Support chat is integrated into the mobile app for customer assistance.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations offered.
Is support available on weekends and holidays?
Live chat and email support are available 24/7 including weekends and holidays.
What are the support service operating hours?
Live chat operates 24/7; email responses during office hours generally from 6:00 to 00:00 GMT.
Supported languages
English primarily; no confirmation of multi-language support.
Service regions
Global, with emphasis on UK and European players.
Can I contact support without registration?
Live chat requires login; email can be used without registration.
Can I send documents through chat?
Document upload capability via live chat is not confirmed; emailing documents is recommended.
Privacy policy link
https://www.playojo.com/privacy-policy
Terms of service link
https://www.playojo.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset the password via email recovery.
How to restore access to a blocked account?
Contact support via live chat or email to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include verification failures, suspicious activity, or breach of terms.
How to change profile information?
Update via account settings in your profile; some changes may require verification.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change login credentials.
How to set up two-factor authentication?
No specific info on 2FA; generally accessed in security settings if offered.
Why am I not receiving SMS confirmation codes?
Could be due to mobile carrier issues or incorrect phone number; contact support for help.
How to delete my casino account?
Request account closure by contacting customer support.
What to do if I can't log into my account?
Verify credentials, reset password if needed, and contact support if issues persist.
How to check account login history?
Not publicly available; support can assist with such requests.
Why is document verification required?
For identity confirmation, fraud prevention, and regulatory compliance.
What documents are needed for verification?
Government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Verification typically takes 24-72 hours.
What to do if documents are rejected?
Resubmit clear, valid documents following support instructions.
How to upload documents for verification?
Upload through account verification section or send via email if allowed.
Why does my account require additional verification?
Triggered by large transactions, account activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino policies.
How to report suspicious activity?
Contact support immediately with all relevant details.
What to do if I lose access to my email?
Update email with support after identity verification.
How to change phone number in my account?
Change phone number in profile settings or request support assistance.
Why are my account functions limited?
Due to verification pending, self-exclusion, or security flags.
How to set deposit limits?
Available in responsible gaming or account settings sections.
What is self-exclusion and how to activate it?
A voluntary ban from playing; activated via responsible gaming settings or support.
How to temporarily freeze my account?
Request temporary account suspension through support.
What to do if I suspect fraud?
Report immediately to support with details.
Why is my deposit not going through?
Could be due to payment method issues, verification, or technical problems.
How long does withdrawal processing take?
Typically 24-72 hours depending on method.
What fees are charged for transactions?
Usually no fees, but depends on payment provider's policy.
Why was my withdrawal request declined?
Reasons include verification issues, policy breaches, or account limitations.
What deposit methods are available?
Credit/debit cards, e-wallets, bank transfers, prepaid cards.
What are the minimum and maximum deposit amounts?
Varies by payment method and jurisdiction.
Minimum deposit amount
Typically starts at around £10 or equivalent.
Maximum deposit amount
Varies significantly; often set per transaction or daily limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Due to verification delays or payment provider processing times.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Due to verification, security checks, or regulatory restrictions.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds.
Are there withdrawal limits?
Yes, limits apply based on policy and jurisdiction.
How do refunds work?
Refunds processed according to payment provider and casino policy.
What to do with failed payments?
Contact support to investigate and resolve.
Can I change the withdrawal method?
Typically no; must withdraw via original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or download from account.
What to do if a payment is stuck?
Contact support with transaction details.
What currencies does the casino accept?
GBP, EUR, USD, and others depending on region.
Is there currency conversion?
Yes, automatic currency conversion applies based on account settings.
How do cryptocurrency payments work?
Currently no verified information on cryptocurrency acceptance.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately to rectify.
Why won't the game load?
Could be browser, internet, or device issues; try clearing cache or switching device.
What to do when there's a game crash?
Refresh browser/app or contact support if persistent.
How to report a game error?
Report via live chat or email.
Why did my winnings disappear after a crash?
Contact support to investigate.
Game sound not working - what to do?
Check device sound settings and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, check internet speed, or try another device.
Why isn't my bet being counted?
Possible late bet or technical glitch; contact support.
How to check game round results?
Accessible within game history or support assistance.
What to do if the game is not responding?
Refresh or restart device; contact support if needed.
Why are some games unavailable?
Due to regional restrictions or licensing.
How to clear cache for better game performance?
Clear browser cache or app data via settings.
Problems with game display on mobile device?
Check compatibility and update app or browser.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
Found in terms and conditions or bonus info page.
Why aren't bonus points being credited?
Possible eligibility or technical issue; contact support.
How to participate in tournaments and promotions?
Register as per promotion details on the site.
What to do if promo code doesn't work?
Check validity and terms; contact support if problems persist.
Why is Live Casino unavailable?
Regional restrictions or technical issues; contact support.
Problems with video streaming in live games?
Check internet connection and device compatibility.
How to report a technical glitch?
Use live chat or email support.
What to do if the website won't load?
Check internet and browser; try clearing cache.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Flash is largely obsolete; enable HTML5 support in browsers.
What to do with slow website loading?
Clear cache, check internet speed, and restart device.
How to get technical support for games?
Contact support via live chat or email.