You can contact PointsBet Casino support primarily via live chat, email, and phone. Live chat offers real-time assistance 24/7. Email support is available for less urgent inquiries with a response time of up to 24 hours. Phone support is also provided during specified hours.
Live chat, email, phone, social media direct messages (Twitter, Facebook), and an online support ticket form.
https://on.pointsbet.ca
PointsBet was originally launched in Australia in 2017, with its online casino operations beginning in various states including Michigan in May 2021.
PointsBet Casino is licensed by local gaming authorities in the jurisdictions it operates, including the Michigan Gaming Control Board and the Alcohol and Gaming Commission of Ontario (AGCO) in Canada.
PointsBet Holdings Limited is headquartered in Cremorne, Victoria, Australia, with US offices in Denver, Colorado, and Jersey City, New Jersey.
PointsBet Casino is licensed in Ontario, Canada, by the Alcohol and Gaming Commission of Ontario (AGCO), and in various US states by respective state gaming control boards such as Michigan Gaming Control Board.
Yes, PointsBet offers live chat support on its website and mobile app. The live chat is generally available 24/7, with response times usually immediate or within a few seconds.
Yes, there is a support ticket/contact form accessible via the help center or footer on the website.
PointsBet does not publicly list a separate VIP support email; VIP customers typically use the general contact methods.
No specific complaints email publicized; customers can use the main support email or support channels for complaints.
Not publicly provided; financial inquiries are handled through customer service via phone or email.
Not specifically listed; security issues are generally handled via the main support contact channels.
1-833-441-1940 (Canada); (312) 800-8716 (US)
Not publicly available as a separate number.
No separate complaint phone line is listed.
Technical support is available via live chat, email, and phone during operating hours.
Financial inquiries can be made via customer support email or phone; no dedicated contact info.
Security concerns should be reported through customer support channels.
No official Telegram support account publicly available.
No official WhatsApp support account publicly available.
No official Viber support account publicly available.
No official WeChat support account publicly available.
https://www.facebook.com/PointsBet/
Not publicly identified for PointsBet Casino specifically.
https://x.com/PointsBetHelp (official support account)
https://www.linkedin.com/company/pointsbetholdings/
Not specifically identified.
Not publicly available.
No official Discord server publicly available.
No specific video call support is publicly provided.
Yes, PointsBet provides a ticket system via their online support request form.
Yes, PointsBet mobile app includes live chat support functionality.
Yes, the app supports push notifications for account and promotional updates.
SMS support is not generally provided for customer support queries.
Yes, callback requests are available by phone contact.
There are no official forums; community interaction typically occurs on social media platforms.
Support can be accessed via the main PointsBet mobile app but no separate app just for support.
No, there are no Zoom or Teams video consultation options.
Yes, live chat is available 24/7; phone support may vary.
Live chat operates 24/7; phone support typically available between 8 a.m. and 8 p.m. local time.
English primarily.
Supports customers in Canada (Ontario) and US states where licensed.
Yes, initial support contact may be available without registration, but account issues require verification.
Yes, live chat supports sending screenshots or documents for issue resolution.
https://on.pointsbet.ca/privacy
https://on.pointsbet.ca/terms-and-conditions
Use the "Forgot Password" link on the login page to receive password reset instructions via email.
Contact customer support via live chat or email to verify identity and request account reinstatement.
Common reasons include suspected fraud, self-exclusion, failed verification, or violation of terms.
Log into your account and update profile details in the account settings.
Immediately contact customer support, change passwords, and enable any available security measures.
Use the account security settings to enable 2FA, typically involving an authentication app or SMS code.
Ensure your phone number is correct, check network connectivity, and consult support if issues persist.
Contact customer support to request account closure as per regulatory requirements.
Use password recovery, check for account restrictions, or contact support for assistance.
Login history may be available in account security settings or request via customer support.
Verification is required to confirm identity, prevent fraud, and comply with legal gambling regulations.
Government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and sometimes proof of payment method.
Typically 24 to 48 hours depending on volume and document clarity.
Review rejection reasons provided, resubmit clear and valid documents, and contact support if needed.
Upload documents via your account verification portal or send them via live chat/email as instructed.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory obligations.
No, most licensed casinos permit only one account per person to comply with regulations.
Contact customer support immediately with details; the security team will investigate.
Contact support with identity verification to update your email address on file.
Update phone number in account settings or contact support if the change requires verification.
Limitations may be due to verification pending, self-exclusion, or regulatory restrictions.
Set deposit limits in responsible gaming settings within the account dashboard.
Self-exclusion is a responsible gambling tool to restrict access temporarily or permanently; activate via account settings or request support assistance.
Contact support to request temporary account suspension for a chosen period.
Report immediately to support; refrain from any account activity until resolved.
Common reasons include payment method issues, insufficient funds, or account restrictions.
Withdrawals typically process within 1 to 5 business days depending on method and verification.
Most casinos do not charge fees, but third-party payment fees may apply.
Reasons include pending verification, account restrictions, or discrepancies in payment details.
Credit/debit cards, online banking, PayPal, ACH/eCheck, PayNearMe.
Minimum deposit is generally $5; maximum varies by payment method.
Varies based on payment method and internal limits.
Contact customer support immediately to request cancellation; approvals depend on processing status.
Delays can occur due to verification, bank processing times, or payment system issues.
Typically no; withdrawals must go to the original funding source for security.
Contact support with transaction details to investigate and resolve.
View transaction history in account or contact support for updates.
Possible reasons include fraud alerts, account verification issues, or regulatory hold.
Proof of identity, proof of address, and source of funds documentation.
Yes, limits apply per transaction and per time period based on regulatory and internal policies.
Refunds are issued for canceled transactions or errors per casino policy; typically credited back to original payment method.
Retry payment or contact support to resolve issues causing failure.
Usually not permitted due to security policies.
To comply with anti-money laundering laws and verify the legitimacy of funds.
Request via customer support or download from account transaction history.
Contact support with payment details; they will liaise with payment providers.
Primarily Canadian Dollar (CAD) and US Dollar (USD).
Yes, currency conversion may apply depending on deposit currency.
Currently, PointsBet does not publicly support cryptocurrency payments.
Report to support for troubleshooting and alternative payment options.
Contact support immediately to request return and verification.
Check internet connection, clear browser cache, or switch devices/browsers.
Report the issue to support; in some cases, bets or winnings may be restored.
Use live chat or email to submit detailed descriptions and screenshots.
Contact support promptly to investigate potential technical issues.
Check device volume, browser settings, and refresh or restart game.
Ensure stable internet, close background apps, clear cache, or try a different device.
May be due to bet placement errors, technical issues, or bet restrictions.
Access game history or results section within the game or casino account.
Reload the game or contact support if the issue persists.
Game restrictions may apply by jurisdiction or licensing agreements.
Clear browser cache and cookies via browser settings.
Update app, clear cache, or switch browsers; contact support if unresolved.
Check terms and conditions; contact support with details to resolve.
Wagering details are available in the bonus terms on the website.
Review eligibility criteria; contact support if points are missing.
Register for events via the website or app and meet promotional requirements.
Verify code validity and expiration; contact support for assistance.
Could be due to geographic restrictions or technical issues.
Check internet quality, update app or browser, or contact support.
Use live chat or support email to provide detailed information.
Check internet connection, try different browser/device, clear cache, or check for outages.
Use recommended browsers (Chrome, Firefox, Edge), update them, and clear cache regularly.
Flash is deprecated; modern casinos do not require it; keep browser updated.
Clear cache, disable extensions, use wired internet, or try different device.
Contact support via live chat or email any time for assistance.
