The primary contact methods for Rolletto Casino support are live chat and email. Live chat is available 24/7 for immediate assistance, while email support can be used for non-urgent matters with a typical response time under 24 hours.
Live chat 24/7, email support, no phone support, no social media support for customer service.
https://rolletto.com/en
Specific launch date not publicly available; the casino has been operating for over 5 years.
Licensed by the Curaçao Gaming Control Board, license number OGL/2024/1798/1048.
Poreias, 2 3011, Limassol, Cyprus.
Curaçao.
Yes, live chat is available directly on the website, operates 24/7, and response times are typically under 2 minutes but may sometimes take up to 30 seconds to connect.
There is a "Contact" button at the bottom of the homepage that leads to support options including email and live chat, but no dedicated contact form is evident.
No distinct VIP support email is publicly listed; all users are advised to use the main support email.
complaints are handled via the main support email [email protected].
No specific finance department email publicly available; contact via main support email.
No publicly listed security-specific email; general security issues should be reported through [email protected].
Not available; Rolletto does not offer phone support.
Not available.
Not available.
Provided 24/7 through live chat and email; live chat offers quick responses and email is used for more complex technical issues.
Contactable via main support email; financial inquiries handled through this channel without a dedicated direct line.
Security issues are addressed through the general support email; no separate direct contact details listed.
No official Telegram support account found.
No official WhatsApp support number or account publicly available.
Not available.
Not available.
No official Facebook page URL explicitly confirmed for support.
No official Instagram account URL clearly linked to support.
Official Twitter/X account is https://x.com/rollettoc though not used for customer support.
No official LinkedIn company page publicly listed.
No official YouTube channel for customer support found.
No official Telegram channel identified.
No official Discord server information available.
No video call support is provided.
No separate ticket system referenced; support is via live chat and email.
Rolletto does not have a native mobile app, but the mobile website is fully optimized and supports live chat.
Push notifications for customer communications are not mentioned.
No SMS support is available.
Callback service is not available.
No official forums or community platforms directly affiliated with Rolletto Casino.
No dedicated mobile app for support; support accessible via mobile browser.
No support for Zoom, Teams, or other video consultation platforms.
Yes, support operates 24/7 including weekends and holidays.
Support is available 24 hours a day, 7 days a week via live chat; email responses typically within 24 hours.
Support agents are multilingual; likely to include English and potentially other major languages suitable for an international player base.
Rolletto serves a global player base with support geared towards international customers including UK players.
Yes, live chat is typically accessible without registration for general queries.
Document upload capability through chat is not specified but document uploads for verification are done via account portal.
https://rolletto.com/en/privacy-policy
https://rolletto.com/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to reset your password via email.
Contact customer support via live chat or email to resolve issues and verify identity as needed.
Common reasons include suspicious activity, failed verification, or violation of terms and conditions.
Update profile details via your account settings or contact support for assistance if necessary.
Immediately contact customer support to report the issue and secure your account.
Rolletto does not publicly list 2FA setup instructions; general best practice is to check account security settings or ask support.
Could be due to incorrect phone number, network issues, or SMS blocking; verify details and contact support.
Contact customer support to request account deletion according to their policies.
Check credentials, internet connection, and use password recovery; contact support if issues persist.
Login history can typically be found under account security settings; if unavailable, request from support.
Verification is needed to comply with regulatory requirements and prevent fraud and money laundering.
Valid government-issued ID, proof of address (utility bill or bank statement), and possibly payment method verification.
Usually completed within 24 to 48 hours after document submission.
Resubmit clear, valid, and current documents as per verification guidelines; contact support for help.
Upload through your user account verification section on the website.
Triggered by large withdrawals, account changes, or unusual activity for compliance.
Typically not allowed; most casinos permit only one account per user to prevent fraud.
Report suspicious activity directly to customer support immediately.
Contact support to update your email or recover access following security checks.
Update phone number in account settings or request support assistance.
Limitations may result from incomplete verification, suspicious activity, or account restrictions.
Deposit limits can be set in your account responsible gaming settings or by contacting support.
Self-exclusion is a voluntary blocking of your account access to control gambling; activate via support or responsible gaming section.
Request account freeze temporarily through customer support or responsible gaming options.
Report suspected fraud immediately to support for investigation and resolution.
Could be due to payment method issues, insufficient funds, or technical errors; verify details and try alternative methods.
Withdrawals typically process within 24 hours; some methods like bank transfers can take 3-5 business days.
Rolletto generally does not charge withdrawal fees but third-party or payment processors may apply charges.
Declines may be due to unverified accounts, irregular activity, or insufficient funds.
Visa, Mastercard, bank transfers, e-wallets (Skrill, Neteller), cryptocurrencies (BTC, ETH, USDT), and Paysafecard.
Specific limits vary by method; generally minimum deposits around €20; maximums depend on user status.
Approximately €20 as per bonus terms.
Varies, up to €7,500 or €15,000 depending on player status.
Contact support immediately; some withdrawals can be canceled before processing.
Delays may be caused by verification processes, payment provider delays, or high withdrawal volume.
Withdrawals must typically go to the deposit method originally used; check with support for alternatives.
Report immediately to support for investigation and resolution.
Check your account transaction history or contact support for updates.
Could be due to compliance checks, verification issues, or security reasons.
ID, proof of address, proof of source of funds or income.
Yes, withdrawal limits apply depending on status and payment method.
Refunds are processed on a case-by-case basis via support after investigation.
Retry payment or contact support for assistance.
Usually not allowed after request; confirm with support if needed.
To comply with anti-money laundering regulations and ensure legitimate betting funds.
Request a statement from support or download from account history if available.
Contact support with transaction details for resolution.
EUR, USD, CAD, BRL, AUD, AZN, GBP and cryptocurrencies like BTC, ETH, USDT, LTC.
Currency conversion is supported; rates depend on payment provider.
Deposit and withdraw using supported cryptocurrencies; transactions are usually faster and provide added privacy.
Retry transaction, check details, or contact support for help.
Contact support promptly to request reversal or correction.
Could be browser issues, cache problems, or technical glitches; try refreshing or clearing cache.
Report issue to support; reload the game; reconnect internet.
Use live chat or email to notify support with error details.
Report immediately to support for investigation and resolution.
Check device volume, game settings, and browser permissions; refresh page or try another device.
Clear cache, close background apps, switch browser or device.
Could be connection issue or game rule; contact support for clarification.
Check game history or request info from support.
Refresh, clear cache, or contact support.
Restrictions due to licensing, location, or maintenance.
Clear browser cache and cookies via browser settings.
Use supported browser, clear cache, or try desktop site.
Contact support with bonus details for assistance.
Check bonus terms on website or ask support.
Could be due to exclusion of games or missed terms; confirm with support.
Register on site, meet entry requirements, follow promotion rules.
Verify code validity, expiration, and terms; contact support if issue persists.
Possible geo-restrictions or maintenance; contact support for info.
Check internet connection, browser compatibility; refresh page.
Contact support via chat or email with detailed description.
Check internet, clear cache, try different browser or device.
Use updated versions of Chrome, Firefox, Edge or Safari.
Flash not required; update browser to latest version.
Clear cache, close other tabs, check connection speed.
Use live chat or email for game-specific support.
