You can contact Royal Panda Canada Casino support via live chat on the website, email, and phone. The support section is accessible from the homepage, offering a clear path to assistance for most common issues, including responsible gambling tools and FAQs.
Live chat, email, phone, online form, FAQ — accessible from the support section; callback also available.
https://www.royalpanda.com
March 10, 2014
Malta Gaming Authority (MGA/CRP/237/2013-01); Alcohol and Gaming Commission of Ontario (IGCO); B2C - Gaming Service Licence
Level 7, The Plaza Business Centre, Bisazza Street, Sliema, SLM 1640, Malta
Malta and Ontario, Canada
Yes, live chat is available. Some sources report 24/7 availability, while others note hours of 9 a.m.–12:30 a.m.; response time is usually under a minute.
Yes, an online contact form is available in the support section for direct inquiries.
No dedicated VIP email found; standard support email may be used for VIP inquiries.
Not specifically listed; most financial queries are processed via [email protected].
Not specifically listed; security queries should be directed to [email protected].
+35627780418 (Malta office); +16139834865 (Canada)
No dedicated VIP phone line found.
No dedicated complaint phone line found; email [email protected] for disputes.
Available via live chat, email, and phone during stated support hours; agents can address game, account, and payment issues.
Use support email or live chat to reach the finance team for withdrawal, deposit, or statement issues; financial queries are routed internally.
Security-related concerns are handled via standard support channels; report suspected fraud or security troubles by email or chat.
No official Royal Panda Telegram support account found.
No official WhatsApp support number/account found.
No official Viber support account found.
No official WeChat support account found.
No official Facebook page link found.
No official Instagram account link found.
No official Twitter/X page link found.
No official LinkedIn company page found.
No official YouTube channel link found.
No official Telegram channel found.
No official Discord server found.
Video call support is not provided; contact is via chat, email, or phone.
A basic helpdesk/ticket system is available via the online contact form and email; queries are tracked and answered by support.
There is no dedicated mobile app; however, the website is optimized for mobile browsers and includes live chat functionality.
Push notifications are not typically offered; communications are primarily via email and website messages.
SMS support is not available for customer service.
Yes, customers can request a callback through the online contact form or by contacting support directly.
No official forums or community platforms are associated with Royal Panda Canada Casino.
No dedicated mobile app specifically for support contact; mobile browser site provides full support features.
Video consultation through Zoom or Teams is not offered.
Support is available daily, including weekends and most holidays, during standard hours.
Operation hours are typically 9:00 a.m. to 12:30 a.m. (local time); live chat and phone support follow these hours.
English is always available; other languages may include German, Spanish, Dutch, Polish, Portuguese, Swedish, and Chinese for broader regions.
Service is primarily for Canada (including Ontario), but also globally where legal.
Yes, visitors can reach general support via live chat or contact form without an active account.
Yes, verification documents can usually be uploaded or sent directly via live chat or secure upload links provided by support.
https://www.royalpanda.com/en/privacy-policy
https://www.royalpanda.com/en/terms
Use the password reset link on the login page, enter your registered email, and follow the instructions to set a new password.
Contact customer support via live chat or email, provide identification, and follow instructions to verify your identity for account recovery.
Accounts are typically blocked due to suspected fraud, multiple accounts, breaches of terms, or verification issues.
Log in, access your account settings, and update your details; some changes, like name or address, may require document verification.
Immediately contact support, reset your password, and follow any requests for security verification to secure your account.
If available, 2FA setup is found in your account security settings. Follow prompts to enable SMS or app-based verification; if not, use a strong password.
Check if your phone number is correct, ensure your phone is active and not blocking messages, and contact support if codes are still not received.
Contact support with a request to close your account; you may need to verify your identity and confirm your reason for closure.
Ensure credentials are correct, reset your password if needed, check for system messages about the account, and contact support for further assistance.
You can request your login history from customer support, or review recent activity if displayed in your account dashboard.
Verification (KYC) is required by law to prevent fraud, ensure you are of legal age, and comply with anti-money laundering regulations.
Typically a government-issued ID (passport/driver’s license), proof of address (utility bill/bank statement), and sometimes a payment method verification.
Verification generally takes from a few hours up to 48 hours, depending on document clarity and support workload.
You will be notified via email or chat; provide clearer or requested alternative documents as instructed by support.
Use the secure upload feature in your account area or send documents via live chat or email, as instructed by support.
Enhanced verification is triggered by large withdrawals, suspicious activity, or regulatory requirements.
No, multiple accounts per person are prohibited and may result in all accounts being suspended.
Use the live chat, email, or contact form to report any suspicious behavior; provide specific details for prompt investigation.
Contact support with a request to update your email address; you may need to verify identity with other documents.
Log in to your account settings and update your phone number; some changes may require verification.
Limitations may be caused by pending verification, responsible gambling controls, ongoing security checks, or suspected breaches.
Set deposit limits within the responsible gambling or account settings section, or by contacting support for assistance.
Self-exclusion lets you block access for a set time; activate via your account or with help from support staff.
Request a temporary freeze ("cooling off") via responsible gambling settings or by contacting support.
Immediately contact support with full details; the security team will investigate and advise next steps.
Possible reasons include payment provider issues, exceeded limits, or incorrect information; check details and contact support if unresolved.
Withdrawals usually process within 1–5 business days, depending on payment method and verification status.
Royal Panda generally does not charge fees for deposits or withdrawals; however, payment providers may levy their own fees.
Common reasons include pending document verification, incomplete wagering requirements, or incorrect payment method.
Interac, Neosurf, MuchBetter, Apple Pay, Visa, Mastercard, Direct Bank Transfer, Paysafecard, Trustly, GiroPay, EcoPayz.
Minimum deposit is $10; maximum depends on method—$1,500 (credit card), $10,000 (Skrill), $15,000 (Paysafecard, GiroPay, Neteller).
$1,500 (credit card), up to $15,000 for select e-wallets.
If the withdrawal is still pending, you can cancel it in your account cashier section; if already processed, cancellation is not possible.
Delays may be caused by document verification, security checks, banking schedules, or payment method processing times.
Withdrawals are typically processed to the same method as the deposit; if not possible, funds are sent via bank transfer.
Contact support with transaction details. The payments team investigates and resolves crediting issues with third parties.
Review your account transaction history or request an update from customer support.
Blocks occur for pending verifications, suspected fraud, account limitations, or by request (e.g., self-exclusion).
For large withdrawals, you may need to provide ID, proof of address, source of funds, or proof of payment method.
Yes, limits vary by payment method and account status; refer to cashier section or support for details.
Refunds are evaluated on a case-by-case basis; contact support for assistance and provide details of your transaction.
Verify payment details, ensure the method is supported and funded, and contact support if the issue persists.
Withdrawal method changes are generally not allowed unless the original payment option is unavailable; support can advise alternatives.
Source of funds verification prevents money laundering and fraud as required by licensing authorities.
Request a transaction statement from support or download from your account’s transaction history where available.
Contact support with transaction details; funds may be tracked and released as needed in cooperation with payment providers.
Currencies accepted typically include CAD, EUR, USD, and others depending on region and account settings.
Currency conversion is available at current rates if your deposit or withdrawal is made in a currency not supported by the casino.
Royal Panda does not currently accept cryptocurrency payments.
Check your payment method and network connection; contact support if errors persist, providing screenshots or error messages if possible.
Contact support immediately with details of the erroneous deposit to request a reversal; resolution depends on payment provider policies.
Game loading issues may be due to browser compatibility, connectivity problems, or device limitations; refresh or try another browser and contact support if needed.
Refresh the browser or app. Game rounds are saved; unfinished rounds can often be resumed or settled automatically.
Use live chat, email, or the online form to report the error, including game name, time, and description of the problem.
Winnings are credited automatically once the round is settled; if not, contact support for manual review and adjustment.
Ensure your device audio is enabled and not muted, check in-game sound settings, and refresh; contact support if sound remains off.
Clear your browser cache, close other apps, check your internet connection, and restart the game or device.
Bets may not register due to technical issues or connectivity problems; check balance and use support to investigate.
Game results are often available in your gaming history; support can provide round details if needed.
Try reloading the game, checking your internet connection, or clearing cache. Persistent issues should be reported to support.
Game restrictions can result from licensing, geographic limits, or responsible gambling limits applied to your account.
Clear your browser's cache in the settings menu to enhance performance; see your device manual for exact steps.
Ensure your browser/app is updated, clear cache, and try rotating your device or relaunching the site.
Check eligibility and wagering requirements, then contact support with details for assistance.
Bonus terms are stated in your account promotions section or in the bonus T&Cs; contact support for clarification.
Points may be delayed; verify promotion eligibility and contact support if not credited after the stated period.
View available events under ‘Promotions’ on the website, and opt-in or follow the entry instructions provided.
Ensure the code is entered correctly, check validity and terms, then contact support for guidance.
This may be due to regional restrictions, temporary outages, or account settings; support can clarify availability.
Check your internet speed and browser settings; refresh, change device, or contact support for troubleshooting.
Report technical issues using live chat, email, or the contact form; include a detailed description and any error messages.
Check your internet connection, clear cache, try another browser, and verify site status with support.
Use an up-to-date browser (Chrome, Firefox, Safari); clear cache and cookies for best performance.
Most games are HTML5-based and do not require Flash. If a plugin is needed, follow official update links provided by the developer.
Check your connection, close unused apps/tabs, clear cache, or switch browsers; persistently slow access can be escalated to support.
Use live chat, email, or phone to reach technical support for game-specific assistance during support hours.
