The primary contact methods for Royal Vegas Canada Casino support include 24/7 live chat on their website, email support, and a toll-free phone line for immediate assistance, ensuring players can reach customer service efficiently for any inquiries or issues.
Live chat, email, toll-free phone line, WhatsApp, iMessage, Skype.
https://www.royalvegascasino.com
2000
Licensed by the Malta Gaming Authority (MGA) and the Alcohol and Gaming Commission of Ontario (AGCO).
Malta
Malta and Ontario, Canada
Yes, live chat is available 24/7 with response times typically under 1 minute.
There is a contact form and FAQ section available on the website for further assistance.
Not publicly available; typically handled through dedicated VIP support channels.
Not explicitly listed; financial inquiries are typically handled via general support emails.
No specific security service email publicly listed.
1-866-745-2416 (toll-free Canadian support line)
Not publicly listed; VIP support is usually available through account-specific channels.
No dedicated separate phone line for complaints.
Available 24/7 via live chat, email, and phone support.
Financial support provided through customer service channels including email and phone.
Security matters generally addressed through customer support; no dedicated contact publicly listed.
Not available.
Available; customers can contact support via WhatsApp.
Not available.
Not available.
Not publicly specified.
Not publicly specified.
Not publicly specified.
Not publicly specified.
Not publicly specified.
Not available.
Not available.
No confirmed video call support available.
No explicit mention of a ticket system; email support functions similarly.
Yes, the Royal Vegas mobile app supports live chat customer support.
Yes, push notifications are supported for customer communications via the mobile app.
Not specified.
No explicit callback service noted.
No official forums or community platforms publicly listed.
Yes, support chat is available through the mobile app.
Not supported.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English, French, German, Greek, Spanish, Portuguese, Dutch, and several others.
Primarily Canada (especially Ontario), plus international players where permitted.
Generally, to access live chat and detailed support services, registration is required.
Typically document upload is done through the website’s secure upload section or via email, not directly through chat.
https://www.royalvegascasino.com/privacy-policy
https://www.royalvegascasino.com/terms-and-conditions
Use the "Forgot Password" link on the login page to receive a password reset email.
Contact customer support via live chat or email with verification documents to resolve the issue.
Common reasons include suspicious activity, verification document issues, or violation of terms.
Profile updates may be restricted; contact support for assistance in updating personal information.
Immediately contact customer support to secure your account and change login credentials.
Not explicitly specified; generally, 2FA setup involves account security settings with support guidance if available.
Potential causes include network issues, phone number errors, or carrier blocking; contact support for help.
Contact customer support to request account closure according to site policies.
Verify login credentials, reset password if needed, or contact customer support for assistance.
Generally available in account security or settings; contact support if not accessible.
Verification ensures compliance with legal obligations like KYC and anti-fraud measures.
Typically government-issued ID, proof of address, and payment method verification documents.
Usually 24 to 72 hours depending on volume and document quality.
Resubmit clearer or correct documents and contact support for guidance.
Upload documents via secure customer account portal or send to support email as directed.
Triggered by large transactions, suspicious activity, or compliance requirements.
Multiple accounts are generally prohibited as per terms of service.
Contact customer support immediately with details of the suspicious behavior.
Update your email with support assistance after verifying identity.
Contact customer support to request a phone number update.
Account restrictions may be due to pending verification or suspected policy violations.
Deposit limits can usually be adjusted via responsible gaming settings or by contacting support.
Self-exclusion is a responsible gaming tool to block access temporarily or permanently, activated via account settings or support request.
Request a temporary account freeze through customer support or responsible gaming settings.
Report immediately to customer support with all relevant information.
Common reasons include payment method issues, limits, or technical errors; contact support for help.
Withdrawals typically process within 1 to 7 business days depending on method.
The casino generally does not charge fees; however, payment providers may apply fees.
Reasons include incomplete verification, suspicious activity, or terms violations.
Credit/debit cards, e-wallets, prepaid cards, bank transfers, and digital wallets.
Minimum and maximum deposits vary by method but start typically around CAD 10 for minimum.
Approximately CAD 10.
Depends on the payment method and user status; generally several thousand CAD.
Contact customer support immediately; withdrawals can only be canceled before processing.
Delays can be due to verification checks, bank processing times, or high volume.
Withdrawals must be made to the original deposit method for security compliance.
Contact customer support immediately with transaction details.
Check account transaction history or contact support for updates.
Blocks may be due to verification issues or suspicious activity flags.
Enhanced verification documents like bank statements or proof of source of funds.
Yes, withdrawal limits apply per transaction and per day/week.
Refunds are processed via the original payment method or credited to account balance.
Verify payment details and contact support for resolution.
Generally not allowed after a withdrawal request is submitted.
To comply with anti-money laundering regulations and verify legitimate fund sources.
Request a statement from customer support if not available in account history.
Contact customer support to investigate and resolve stuck payments.
Canadian Dollar (CAD), US Dollar (USD), Euro (EUR), British Pound (GBP), and other major currencies.
Yes, currency conversion is available, usually at prevailing rates by payment providers.
Cryptocurrencies may not be accepted; if accepted, use wallet addresses as instructed.
Contact support with error details for troubleshooting.
Contact support immediately to request reversal of mistaken deposits.
Reasons may include internet issues, browser compatibility, or blocked popups; clearing cache helps.
Refresh the browser or app; contact support if issue persists.
Use live chat or email to report errors with full details.
Contact support to investigate; winnings usually restored after technical faults.
Check device volume and browser settings; reload game or app.
Clear cache, check internet speed, or switch device/browser.
Could be connectivity or server error; report immediately to support.
Results are visible in game history or session logs.
Reload the game or contact support for assistance.
Geographic restrictions or licensing issues may limit availability.
Clear browser cache and cookies or reinstall app.
Ensure app/browser is updated; check settings or try alternate device.
Contact support with promotion details for manual crediting.
Check terms on promotion page or FAQ section.
Points may require wagering or activation; check terms or contact support.
Register during promotion periods via website or app.
Verify code validity and expiration; contact support if issues persist.
Could be due to server issues or geographic restrictions.
Check internet connection and browser settings or switch device.
Use live chat or email with detailed description.
Clear cache, check internet connection or try another browser.
Use recommended browsers like Chrome or Firefox; update browser regularly.
Flash is largely obsolete; use browsers with HTML5 support.
Clear cache, close other apps, restart device or contact support.
Contact support via live chat or email with game details.
