Spin Away Canada Casino support can be contacted primarily via live chat, email, and phone. Live chat is available daily with responsive and friendly service. Email support is offered for detailed inquiries, and phone contact may also be available depending on the region.
Live chat, email support, and phone support are available to customers.
https://spinaway.ca
Spin Away Casino was launched in 2019.
Spin Away Casino is licensed under the Curacao jurisdiction, licensed by the Government of Curacao.
The registered address of the operator NGame N.V. is Abraham de Veerstraat 9, Willemstad, Curacao.
Curacao.
The casino offers live chat support daily, generally from early morning until late at night (around 8:00 AM to 11:00 PM GMT). It is not confirmed to be 24/7. Response times in live chat are typically very fast.
Yes, a contact form is available on the website under the Help or Contact Us section for submitting inquiries.
No specific VIP support email available; VIP customers usually contact general support channels.
complaints can generally be directed to [email protected] as there is no separate complaints email specified.
No dedicated finance email found; financial inquiries are handled through the main support email.
No separate security email listed; security-related issues are handled through the main customer support channels.
No specific phone number publicly listed for customer support; contact through live chat and email is recommended.
No dedicated VIP phone line publicly available.
No separate complaints telephone line is specified.
Technical support is available via live chat and email support during operating hours.
Financial inquiries are generally addressed via the main support email or live chat during customer service hours.
Security concerns can be raised with the general customer service team via live chat or email.
No official Telegram support account identified.
No official WhatsApp support number identified.
No official Viber support account identified.
No official WeChat support account identified.
No official Facebook page URL explicitly listed.
No official Instagram page URL explicitly listed.
No official Twitter/X account URL explicitly listed.
No official LinkedIn company page URL explicitly listed.
No official YouTube channel URL explicitly listed.
No official Telegram channel URL explicitly listed.
No official Discord server information found.
Video call support is not offered as a standard customer service option.
The casino provides help via live chat and contact form, which functions similarly to a ticket system.
There is no dedicated mobile app, but the mobile website supports customer chat features.
Push notifications are not specifically supported for customer communications.
SMS support is not available.
Callback service availability is not indicated.
No official forums or community platforms for Spin Away Casino are identified.
No dedicated mobile app for support is available.
Zoom or Teams consultations are not supported.
Support appears to be available daily, including weekends, but not guaranteed 24/7.
Live chat support typically runs from approximately 8:00 AM to 11:00 PM GMT daily.
Primary support languages are English and French, catering to Canadian users.
Support is focused on Canada, with availability in Ontario and selected other countries, but restrictions apply in some regions like the USA and UK.
Generally, registration is recommended for full support benefits, but initial contact can often be made via live chat or contact form before account creation.
Document uploads are typically possible through secure support forms or during verification steps, but not directly in chat.
https://spinaway.com/en/privacy-policy
https://spinaway.com/en/terms-and-conditions
Use the "Forgot Password" feature on the login page to receive password reset instructions via email.
Contact customer support via live chat or email to resolve issues and provide any required identification for account restoration.
Accounts can be blocked due to suspicious activity, verification failures, self-exclusion requests, or violation of terms and conditions.
Profile information can be updated through the account settings section or by contacting customer support for assistance.
Immediately contact support, change your password, enable security measures, and monitor account activity.
Two-factor authentication setup options vary by casino; if offered, it can be enabled in security settings or by contacting support.
Possible issues include incorrect phone number, network problems, or SMS blocking by the carrier; verify details and contact support.
Request account deletion via customer support by emailing or chatting, following identity verification for security.
Verify credentials, reset password if needed, check account status, and contact support if problems persist.
Check login history in account security or activity logs; if unavailable, request details from support.
Verification is required for regulatory compliance (KYC) to prevent fraud, money laundering, and ensure player security.
Valid government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and payment method verification documents.
Verification processing usually takes from a few hours up to 24-48 hours depending on document quality and workload.
Review rejection reasons communicated by support, resubmit clear and compliant documents promptly.
Documents can be uploaded via a secure upload portal in the account verification section or sent to support email as directed.
Additional verification is triggered by high withdrawals, unusual activity, or regulatory requirements.
Multiple accounts are generally prohibited by terms and can result in account closure.
Report suspicious activity immediately to customer support via live chat or email.
Contact support for account recovery, providing identity verification to update account email.
Update phone number in account settings or request change via customer support.
Limitations may be imposed due to incomplete verification, suspicious activity, or regulatory compliance.
Deposit limits are set through customer support or self-service tools in responsible gaming settings if available.
Self-exclusion is a responsible gaming tool to block access for a set period; activate via support or account settings.
Request account freeze by contacting customer service, specifying freeze duration and reason.
Contact support immediately, change credentials, and follow security protocols to secure your account.
Common causes include payment method issues, verification delays, or technical problems; verify details and contact support.
Withdrawals typically process within 24 hours once approved, with some methods taking up to several business days.
Most casinos do not charge withdrawal or deposit fees, but third-party payment provider fees may apply.
Reasons include verification issues, suspicion of fraud, limit breaches, or discrepancies in account information.
Accepted deposit methods include credit/debit cards, e-wallets, bank transfers, and some cryptocurrencies depending on the region.
Minimum deposits are generally around $10-15 CAD; maximums vary widely by method and jurisdiction.
The minimum deposit amount at Spin Away Casino is approximately $15 CAD.
Specific maximum deposit limits vary; generally, there are upper limits set per transaction or daily by payment providers.
Contact support immediately to request cancellation of a pending withdrawal if still within processing period.
Delays can be due to verification checks, payment provider issues, or high casino demand.
Withdrawals usually must be made to the original deposit method; alternative methods may be arranged with support approval.
Contact support providing transaction details for investigation and resolution.
Transaction status can be checked in the account’s withdrawal/deposit history or by contacting support.
Operations can be blocked due to verification issues, suspicious activity, or regulatory compliance.
Large withdrawals require extended verification, including proof of identity, address, and source of funds.
Withdrawal limits may apply daily, weekly, or monthly, subject to casino policies and regulatory requirements.
Refunds are processed by reversing the transaction or crediting account balance; timelines vary by payment method.
Contact support with payment details to resolve issues or choose alternative payment methods.
Withdrawal method changes are typically restricted; contact support to explore options.
To comply with anti-money laundering laws, casinos require proof of funds source for certain transactions.
Request transaction statements via customer support or access through account history.
Notify support immediately so they can liaise with payment processors to resolve.
Spin Away Casino accepts CAD, USD, and EUR among others.
Currency conversion is supported with rates applied by payment providers or the casino platform.
Crypto payments are processed through supported wallets and converted to the casino’s base currency following security protocols.
Report errors to support with detailed info for prompt troubleshooting.
Erroneous deposits should be reported to support immediately for reversal.
Game loading issues often relate to browser or connection problems; clearing cache or switching browsers helps.
Restart the game, refresh the browser or app, and report persistent crashes to support.
Report errors through live chat or support email with screenshots if possible.
Contact support immediately; winnings may be recovered after investigation.
Check sound settings, browser permissions, and device volume; reload the game if needed.
Clear cache, close other apps, or check internet speed; try a different device if issues persist.
Verify game rules and bet confirmation; report discrepancies to support.
Results are available in game history or account transaction logs.
Refresh the page, restart device, and contact support if unresolved.
Game restrictions depend on licensing, location, or technical issues.
Clear browser cache and cookies in browser settings or app storage.
Ensure device compatibility, update browser/app, and use stable internet.
Contact support with bonus code and transaction details.
Check bonus terms and promotions section on the website.
Review qualification criteria, and contact support for discrepancies.
Follow promotional instructions on the website or via email campaigns.
Verify code validity and terms; contact support if issues persist.
Live Casino may be offline due to technical problems or regional restrictions.
Check internet speed, device compatibility, and browser settings.
Report glitches immediately via live chat or email with details and screenshots.
Clear cache, check connection, switch device or browser, and contact support.
Use updated browsers like Chrome, Firefox, or Edge and enable necessary plugins.
Modern casinos use HTML5; Flash is obsolete. Update browsers for best performance.
Clear cache, reduce open tabs, check network speed, and try again.
Contact support via live chat or email for game-related technical assistance.
