You can contact Spin Canada Casino support primarily through live chat available on the website and via email. The live chat provides instant assistance, and support emails are used for less urgent queries.
Live chat, email support, and phone support are available for customer assistance.
https://www.spincasino.com
Spin Casino was launched in 2001.
Spin Casino holds licenses from the Malta Gaming Authority (MGA), Kahnawake Gaming Commission, and the Ontario Gaming Commission.
The casino's headquarters are located at La Corvee House, La Corvee Alderney, Guernsey.
Malta, Kahnawake, and Ontario jurisdictions.
Yes, there is a live chat feature that operates 24/7 on the website with typically prompt response times.
There is no specific mention of a contact form; support is mainly accessed via live chat and email.
No specific technical support email found; general support email is available.
No separate VIP support email publicly listed.
Not specifically listed.
Not specifically listed.
1-877-710-8016 (toll-free phone support)
Not publicly available.
No dedicated complaints phone line found.
Technical support is available primarily via live chat 24/7 and email.
Financial inquiries are handled via support channels, no separate public contacts.
Security issues are handled through general support; no separate contact listed.
Not available.
Not available.
Not available.
Not available.
Official Facebook page not specifically identified.
Official Instagram page not specifically identified.
Official Twitter/X page not specifically identified.
Official LinkedIn company page not found.
Official YouTube channel not specifically identified.
Not available.
Not available.
No video call support available.
Likely yes, as there is an email support system and live chat but no explicit mention of a full ticket system.
Spin Casino offers a mobile app but no explicit mention of support chat within the app.
Not specified.
Not specified as a support channel.
Callback service is not mentioned.
No official forums or communities identified.
No dedicated support app found.
Not available.
Support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English and French are supported languages.
Primarily serves Canadian players, including Ontario.
Support access generally requires an account for most inquiries but FAQs are publicly available.
Document upload is typically done through account profile sections; chat upload capability not confirmed.
https://www.spincasino.com/ca/privacy
https://www.spincasino.com/ca/terms
Use the "Forgot Password?" link on the login page and follow instructions to recover access via email.
Contact customer support via live chat or email to request assistance in account restoration.
Common reasons include security concerns, suspicious activity, KYC verification issues, or policy violations.
Log into your account, go to Profile or My Account section, and update details; some changes may require document verification.
Immediately contact support to secure your account and follow their instructions for verification and password reset.
General industry practice is to enable 2FA in account security settings; Spin Casino’s specific process is not detailed.
Possible reasons include network issues, incorrect phone number, or service outages; contact support for help.
Contact customer support requesting account deletion following their verification procedures.
Use password recovery, verify credentials, check for account restrictions, and contact support if problems persist.
Typically available in account security or settings sections; specific procedure not detailed.
To comply with regulatory KYC requirements, ensure player age and identity, and prevent fraud.
Generally, government-issued ID, proof of address, and payment method verification documents.
Usually 24-72 hours depending on submission quality and verification backlog.
Resubmit clear and valid documents; contact support for clarification if needed.
Upload via the My Account or Verification section of the website or app.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos including Spin Canada allow only one account per player to prevent fraud.
Contact customer support immediately via live chat or email with full details.
Contact support for identity verification and to update email on the account.
Update it through the Profile or My Account section, possibly requiring re-verification.
May happen due to pending verification, security flags, or self-exclusion settings.
Use responsible gaming features in account settings to set daily, weekly, or monthly deposit limits.
A voluntary program to restrict access for a set period; activated through account settings or support.
Contact support to request a temporary suspension or use self-exclusion tools.
Report immediately to customer support and follow their investigation procedures.
Possible causes include payment method issues, bank restrictions, or account limitations.
Typically 24-72 hours, depending on method and verification status.
Most deposits are free; withdrawal fees depend on method and casino policies.
Common reasons are pending verification, insufficient funds, or suspicious activity.
Credit/debit cards, Interac Online, Instadebit, Paysafecard, MuchBetter, Apple Pay, and e-wallets.
Minimum deposits commonly start around $10; maximums vary by payment method.
Typically $10.
Varies by method, often up to several thousand dollars per transaction.
Contact support as soon as possible to request cancellation before processing completes.
Delays may be due to verification checks, banking processing times, or system backlogs.
Most casinos require withdrawals to the original deposit method for security reasons.
Contact support with transaction details for investigation.
Review account transaction history or contact support for updates.
Blocks may occur due to compliance reviews, suspicious activity, or incomplete verification.
Typically enhanced ID verification, proof of address, and proof of source of funds.
Casinos impose daily, weekly, or monthly withdrawal limits as part of responsible gaming policies.
Refunds depend on casino policy; generally processed back to the original payment method.
Check payment details, try alternative methods, or contact support for help.
Usually not allowed once a withdrawal is requested; changes need support intervention before processing.
To comply with anti-money laundering regulations and prevent fraud.
Request through account reporting tools or by contacting customer support.
Contact support immediately to investigate and resolve.
Canadian Dollar (CAD) and possibly USD and other major currencies.
Currency conversion may be available depending on deposit currency and payment method.
Not specifically listed; generally involves wallet deposits and withdrawals with crypto providers.
Contact support for resolution and retry with alternative methods if needed.
Contact support promptly to request reversal; approval depends on casino policies.
Could be due to browser issues, connectivity, or software updates; try clearing cache or switching browsers.
Refresh the browser or app, clear cache, or contact support if issue persists.
Use live chat or email support to report errors with specific game details.
Usually a technical glitch; report immediately to support for review and possible recovery.
Check device audio settings, browser permissions, and game settings; restart if necessary.
Close other apps, clear cache, update browser or app, and check internet speed.
Could be due to connection issues or game malfunction; contact support for assistance.
Most games display results immediately; check game history or contact support if unclear.
Refresh or restart the game; if issue remains, contact support.
Restrictions due to jurisdictional licensing, maintenance, or provider issues.
Clear browser cache via settings or app cache via device settings.
Ensure app or browser is updated, clear cache, and try switching devices if unresolved.
Check bonus terms, contact support within the promotion period for assistance.
Usually detailed in the bonus terms section of the website or account area.
May be due to missed conditions; contact support for review.
Follow website instructions, register for events, and meet participation requirements.
Verify code validity and conditions; contact support if problems persist.
Could be due to maintenance, location restrictions, or technical issues.
Check internet speed, device compatibility, and browser permissions.
Use live chat or email support providing detailed description.
Check internet connection, clear cache, try different browser or device.
Use recommended browsers, update to latest versions, disable conflicting extensions.
Flash is generally deprecated; use updated browsers with built-in support.
Clear cache, close other tabs, improve internet speed, or try during off-peak times.
Contact live chat or email support with game-specific issue details.
