How to contact the casino support service?
You can contact Spin Canada Casino support primarily through live chat available on the website and via email. The live chat provides instant assistance, and support emails are used for less urgent queries.
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What contact methods are available for customers?
Live chat, email support, and phone support are available for customer assistance.
Casino website
https://www.spincasino.com
Casino launch date
Spin Casino was launched in 2001.
Gaming license
Spin Casino holds licenses from the Malta Gaming Authority (MGA), Kahnawake Gaming Commission, and the Ontario Gaming Commission.
Casino headquarters location
The casino's headquarters are located at La Corvee House, La Corvee Alderney, Guernsey.
License jurisdiction
Malta, Kahnawake, and Ontario jurisdictions.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat feature that operates 24/7 on the website with typically prompt response times.
Is there a contact form on the website?
There is no specific mention of a contact form; support is mainly accessed via live chat and email.
Technical support email
No specific technical support email found; general support email is available.
VIP support email
No separate VIP support email publicly listed.
Complaints email
Finance department email
Not specifically listed.
Security service email
Not specifically listed.
Support hotline phone number
1-877-710-8016 (toll-free phone support)
VIP line for premium customers
Not publicly available.
Separate complaint line
No dedicated complaints phone line found.
Technical support
Technical support is available primarily via live chat 24/7 and email.
Financial department
Financial inquiries are handled via support channels, no separate public contacts.
Security service
Security issues are handled through general support; no separate contact listed.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
Official Facebook page not specifically identified.
Instagram page
Official Instagram page not specifically identified.
Twitter/X page
Official Twitter/X page not specifically identified.
LinkedIn page
Official LinkedIn company page not found.
YouTube channel
Official YouTube channel not specifically identified.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
Likely yes, as there is an email support system and live chat but no explicit mention of a full ticket system.
Is there a mobile app with support chat?
Spin Casino offers a mobile app but no explicit mention of support chat within the app.
Are push notifications supported?
Not specified.
Is SMS support available?
Not specified as a support channel.
Can I request a callback?
Callback service is not mentioned.
Are there forums or communities related to this casino?
No official forums or communities identified.
Is there a mobile app for contacting support?
No dedicated support app found.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English and French are supported languages.
Service regions
Primarily serves Canadian players, including Ontario.
Can I contact support without registration?
Support access generally requires an account for most inquiries but FAQs are publicly available.
Can I send documents through chat?
Document upload is typically done through account profile sections; chat upload capability not confirmed.
Privacy policy link
https://www.spincasino.com/ca/privacy
Terms of service link
https://www.spincasino.com/ca/terms
What to do if I forgot my account password?
Use the "Forgot Password?" link on the login page and follow instructions to recover access via email.
How to restore access to a blocked account?
Contact customer support via live chat or email to request assistance in account restoration.
Why is my account blocked?
Common reasons include security concerns, suspicious activity, KYC verification issues, or policy violations.
How to change profile information?
Log into your account, go to Profile or My Account section, and update details; some changes may require document verification.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and follow their instructions for verification and password reset.
How to set up two-factor authentication?
General industry practice is to enable 2FA in account security settings; Spin Casino’s specific process is not detailed.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or service outages; contact support for help.
How to delete my casino account?
Contact customer support requesting account deletion following their verification procedures.
What to do if I can't log into my account?
Use password recovery, verify credentials, check for account restrictions, and contact support if problems persist.
How to check account login history?
Typically available in account security or settings sections; specific procedure not detailed.
Why is document verification required?
To comply with regulatory KYC requirements, ensure player age and identity, and prevent fraud.
What documents are needed for verification?
Generally, government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Usually 24-72 hours depending on submission quality and verification backlog.
What to do if documents are rejected?
Resubmit clear and valid documents; contact support for clarification if needed.
How to upload documents for verification?
Upload via the My Account or Verification section of the website or app.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos including Spin Canada allow only one account per player to prevent fraud.
How to report suspicious activity?
Contact customer support immediately via live chat or email with full details.
What to do if I lose access to my email?
Contact support for identity verification and to update email on the account.
How to change phone number in my account?
Update it through the Profile or My Account section, possibly requiring re-verification.
Why are my account functions limited?
May happen due to pending verification, security flags, or self-exclusion settings.
How to set deposit limits?
Use responsible gaming features in account settings to set daily, weekly, or monthly deposit limits.
What is self-exclusion and how to activate it?
A voluntary program to restrict access for a set period; activated through account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary suspension or use self-exclusion tools.
What to do if I suspect fraud?
Report immediately to customer support and follow their investigation procedures.
Why is my deposit not going through?
Possible causes include payment method issues, bank restrictions, or account limitations.
How long does withdrawal processing take?
Typically 24-72 hours, depending on method and verification status.
What fees are charged for transactions?
Most deposits are free; withdrawal fees depend on method and casino policies.
Why was my withdrawal request declined?
Common reasons are pending verification, insufficient funds, or suspicious activity.
What deposit methods are available?
Credit/debit cards, Interac Online, Instadebit, Paysafecard, MuchBetter, Apple Pay, and e-wallets.
What are the minimum and maximum deposit amounts?
Minimum deposits commonly start around $10; maximums vary by payment method.
Minimum deposit amount
Typically $10.
Maximum deposit amount
Varies by method, often up to several thousand dollars per transaction.
How to cancel a withdrawal request?
Contact support as soon as possible to request cancellation before processing completes.
Why is my withdrawal taking so long to process?
Delays may be due to verification checks, banking processing times, or system backlogs.
Can I withdraw to a different card?
Most casinos require withdrawals to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Review account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks may occur due to compliance reviews, suspicious activity, or incomplete verification.
What documents are needed for large withdrawals?
Typically enhanced ID verification, proof of address, and proof of source of funds.
Are there withdrawal limits?
Casinos impose daily, weekly, or monthly withdrawal limits as part of responsible gaming policies.
How do refunds work?
Refunds depend on casino policy; generally processed back to the original payment method.
What to do with failed payments?
Check payment details, try alternative methods, or contact support for help.
Can I change the withdrawal method?
Usually not allowed once a withdrawal is requested; changes need support intervention before processing.
Why is proof of funds source required?
To comply with anti-money laundering regulations and prevent fraud.
How to get a financial transaction statement?
Request through account reporting tools or by contacting customer support.
What to do if a payment is stuck?
Contact support immediately to investigate and resolve.
What currencies does the casino accept?
Canadian Dollar (CAD) and possibly USD and other major currencies.
Is there currency conversion?
Currency conversion may be available depending on deposit currency and payment method.
How do cryptocurrency payments work?
Not specifically listed; generally involves wallet deposits and withdrawals with crypto providers.
What to do with payment system errors?
Contact support for resolution and retry with alternative methods if needed.
Can I return an erroneous deposit?
Contact support promptly to request reversal; approval depends on casino policies.
Why won't the game load?
Could be due to browser issues, connectivity, or software updates; try clearing cache or switching browsers.
What to do when there's a game crash?
Refresh the browser or app, clear cache, or contact support if issue persists.
How to report a game error?
Use live chat or email support to report errors with specific game details.
Why did my winnings disappear after a crash?
Usually a technical glitch; report immediately to support for review and possible recovery.
Game sound not working - what to do?
Check device audio settings, browser permissions, and game settings; restart if necessary.
Game lagging or freezing - how to fix?
Close other apps, clear cache, update browser or app, and check internet speed.
Why isn't my bet being counted?
Could be due to connection issues or game malfunction; contact support for assistance.
How to check game round results?
Most games display results immediately; check game history or contact support if unclear.
What to do if the game is not responding?
Refresh or restart the game; if issue remains, contact support.
Why are some games unavailable?
Restrictions due to jurisdictional licensing, maintenance, or provider issues.
How to clear cache for better game performance?
Clear browser cache via settings or app cache via device settings.
Problems with game display on mobile device?
Ensure app or browser is updated, clear cache, and try switching devices if unresolved.
What to do if bonus didn't activate?
Check bonus terms, contact support within the promotion period for assistance.
How to check bonus wagering requirements?
Usually detailed in the bonus terms section of the website or account area.
Why aren't bonus points being credited?
May be due to missed conditions; contact support for review.
How to participate in tournaments and promotions?
Follow website instructions, register for events, and meet participation requirements.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support if problems persist.
Why is Live Casino unavailable?
Could be due to maintenance, location restrictions, or technical issues.
Problems with video streaming in live games?
Check internet speed, device compatibility, and browser permissions.
How to report a technical glitch?
Use live chat or email support providing detailed description.
What to do if the website won't load?
Check internet connection, clear cache, try different browser or device.
Browser compatibility issues?
Use recommended browsers, update to latest versions, disable conflicting extensions.
How to update Flash Player or other plugins?
Flash is generally deprecated; use updated browsers with built-in support.
What to do with slow website loading?
Clear cache, close other tabs, improve internet speed, or try during off-peak times.
How to get technical support for games?
Contact live chat or email support with game-specific issue details.