The Boss Casino primarily offers customer support through email and a live chat feature on their website. Players can reach out for assistance with account issues, technical support, and general inquiries. Response times may vary depending on the channel used.
Email support, live chat on the website, no phone support available.
https://theboss.casino
The Boss Casino has been operating since 2015.
The casino held a Malta Gaming Authority (MGA) Type 1 Gaming Services licence (MGA/B2C/470/2018) for house-banked RNG games, granted in 2018. However, it surrendered this license and ceased operations on June 8, 2022.
1207 Delaware Ave #3330, Wilmington, Delaware, 19806, United States.
Malta (until license surrender in 2022).
A live chat feature is available but is not a traditional 24/7 customer service channel; response times can be up to around 3 hours.
There is no widely reported dedicated contact form on The Boss Casino website.
No specific VIP support email publicly available.
No specific complaints email publicly available; general support email can be used.
No dedicated finance email publicly available.
No dedicated security email publicly available.
No public phone support is available.
No dedicated VIP phone line is reported.
No separate complaint phone line is reported.
Available primarily via email and live chat within operating hours; not 24/7.
Contact via general support email; no separate public finance department contact.
No separate contact details publicly disclosed.
Not available.
Not available.
Not available.
Not available.
No official Facebook page found specifically for The Boss Casino.
No official Instagram account found.
No official Twitter/X account found.
No official LinkedIn company page publicly available.
No official YouTube channel found.
Not available.
Not available.
No video call support is reported.
No public reports of a dedicated ticket system; email is used for support requests.
No mobile app is available for The Boss Casino.
Not applicable, no app or dedicated support chat app.
Not available.
Callback service is not offered.
No official forums or communities are known.
There is no dedicated mobile app for support.
Video consultation via Zoom or Teams is not supported.
Support is generally available Monday to Saturday from 10:00 a.m. to 10:00 p.m. via email; limited or no live support on Sundays and holidays.
Monday to Saturday, 10:00 a.m. to 10:00 p.m.; email support available around the clock though response time varies.
English primarily; other languages may be supported depending on staff availability.
Global service regions until license surrender; focused on markets permitting MGA-licensed online casinos.
Typically, customers need to be registered to access personalized support.
Document upload via chat is generally not available; documents can be submitted via email if required.
Typically found on the main site footer at https://theboss.casino/privacy-policy (verify directly on the site).
Typically found on the main site footer at https://theboss.casino/terms (verify directly on the site).
Use the "Forgot Password" link on the login page to receive a reset link via registered email.
Contact customer support via email to verify identity and resolve the blocking cause.
Common reasons include suspicious activity, verification failures, breaches of terms, or self-exclusion requests.
Profile changes can usually be done through account settings on the website or by contacting support.
Immediately contact support to secure the account and change passwords.
Not typically offered by smaller or surrendered-license casinos; check site security features.
Could be due to carrier issues or incorrect phone number; confirm number and contact support.
Request account deletion through customer support via email.
Check credentials, reset password, clear browser cache, or contact support for help.
Usually available in account security or settings section, if implemented.
Required for KYC to prevent fraud, verify identity, and comply with regulations.
Typically government-issued ID, proof of address, and proof of payment method.
Usually 24 to 72 hours depending on volume and document quality.
Resubmit clearer, valid documents and contact support for guidance.
Typically via secure upload on the website or sending via support email.
Triggered by large transactions, security alerts, or regulatory requirements.
Most casinos prohibit multiple accounts per user to prevent fraud.
Immediately contact support with details of the suspicious activity.
Contact support to update email and verify identity.
Update phone number in the profile or contact support for assistance.
Functions can be limited due to verification issues, responsible gaming limits, or account status.
Set via account responsible gaming settings if offered, or request via support.
Self-exclusion is a responsible gaming tool to restrict access; can be activated via account settings or support request.
Request a temporary freeze by contacting customer support.
Report immediately to support and monitor account activity closely.
Could be due to payment issues, limits, or verification; contact support to resolve.
Processing time depends on withdrawal method, typically from a few hours up to several days.
Many casinos do not charge fees, but payment providers may; check terms.
Common reasons include incomplete verification, suspicious activity, or insufficient funds.
Visa, MasterCard, Neteller, Skrill, Trustly, Euteller, and others depending on region.
Varies by method and region; general minimum deposits often start at around $10.
Typically around $10 or equivalent depending on currency and payment method.
Varies widely; can be several thousand dollars or more depending on method and casino policy.
Contact support immediately; cancellation might be possible if processing hasn't started.
Delays can be caused by additional verification or payment provider issues.
Usually withdrawals must be sent to the original deposit method for AML compliance.
Contact support with transaction details to investigate and resolve.
Check account transaction history or contact support for updates.
Can be due to verification, suspicious activity, or regulatory reasons.
Proof of identity, proof of address, and source of funds documentation.
Yes, withdrawal limits are imposed based on casino policy and regulatory requirements.
Refunds depend on the casino's policies; generally processed to original payment method.
Verify card/account details and try again or contact support for assistance.
Usually not allowed due to compliance rules; withdrawals sent to original deposit method.
To comply with AML regulations and verify legitimacy of funds.
Request report from support or access account statements if available.
Contact support promptly with transaction information to resolve.
Multiple, typically including USD, EUR, GBP, along with several others.
Currency conversion may be available; rates depend on payment providers.
Not widely supported on The Boss Casino; if offered, use wallet addresses for deposits/withdrawals.
Contact support and check payment details or try alternative methods.
Contact support immediately to request return of mistaken deposits.
Could be due to browser issues, internet connectivity, or technical glitches; clear cache or try another device.
Restart game or browser; contact support if problems persist.
Use support email or chat to submit details of the error.
Report the issue to support with game session details for investigation.
Check device audio settings and browser permissions; reload the game.
Ensure stable internet, close other apps, clear cache, or try another device.
Check game rules, reload game, or contact support for assistance.
Results are typically displayed on the game interface or in game history.
Reload the game or browser; contact support if issue persists.
Due to regional restrictions, licensing, or maintenance.
Clear browser cache and cookies via settings.
Update browser, clear cache, or try different device.
Contact support with bonus details to resolve.
Usually found in the promotions or bonus terms on the website.
May be due to ineligible bets or conditions; contact support.
Follow instructions in promotions section or via email newsletters.
Verify code validity and terms; contact support if problems persist.
Could be due to region, licensing, or technical issues.
Check internet connection and device; reload or contact support.
Contact support with detailed description of the issue.
Check internet connection, browser compatibility, or try another device.
Use recommended browsers and keep them updated.
Modern casinos no longer require Flash; update browsers regularly.
Clear cache, disable extensions, or check internet connection.
Contact support via email or live chat during operating hours.
