The primary method to contact Unibet Casino support is via their 24/7 live chat feature, which provides fast and reliable assistance. Customers can also contact support through email and telephone during business hours.
Live chat 24/7, email support, telephone support (limited hours), and a comprehensive online Help Center.
https://www.unibet.co.uk/casino
Unibet was established in 1997.
Unibet operates under gaming licenses issued by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC).
Unibet's headquarters is located at Sankt Annæ Plads 28, 1250 København K, Denmark.
Unibet is licensed under Malta and the United Kingdom jurisdictions.
Yes, live chat is available 24/7. Response times are typically instant or within a minute.
Yes, Unibet provides a contact form accessible via their Help Center for non-urgent inquiries.
Specific VIP support emails are not publicly disclosed; VIP support is typically accessed through the dedicated VIP team after customer identification.
[email protected] is the recommended email for complaints and serious concerns.
No dedicated public finance email; financial inquiries are generally handled via the main support or through the Help Center.
No specific public security email; security matters are handled via customer support.
UK players can call 0808 168 6635; international players can call +44 (0) 203 725 3789 during business hours.
Not publicly available.
Not publicly available; complaints should be directed via email or main contact channels.
Available via email and live chat; assistance includes troubleshooting and technical help during standard support hours.
Contacted typically through customer service channels or email support.
Monitored via internal fraud prevention team; customers should contact support immediately if suspicious activity is suspected.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/Unibet
https://www.instagram.com/unibet/
https://twitter.com/Unibet
https://www.linkedin.com/company/unibet
No official dedicated YouTube channel publicly linked.
Not available.
Not available.
No video call support is offered.
Yes, a ticket system is available for inquiries that require detailed investigation.
Yes, the Unibet mobile app includes live chat support functionality.
Yes, push notifications are supported for customer communications via the app.
No dedicated SMS support is available.
Callback service is not a standard offering.
There are no official Unibet forums; however, community discussions happen on external platforms.
Yes, the support chat is integrated within the mobile app.
No video consultation platforms like Zoom or Teams are supported.
Yes, live chat support is available 24/7, including weekends and holidays.
Live chat support operates 24/7; phone support is available typically from 7:00 to 23:00 local time.
English primarily; other languages may be supported depending on the user’s location and site version.
Supports customers mainly in the UK, Malta, and other licensed jurisdictions.
Yes, unregistered users can access the live chat and contact support through the Help Center.
No, the live chat does not support document uploads; document submission is done through the Help Center or via email.
https://www.unibet.co.uk/privacy
https://www.unibet.co.uk/terms-and-conditions
Use the "Forgot Password" link on the login page to receive a reset link via registered email.
Contact customer support via live chat or email to verify identity and resolve blocking issues.
Common reasons include suspicious activity, responsible gambling limits, or verification failure.
Profile updates are done through the account settings section on the website or by contacting support.
Immediately contact support to secure the account and change passwords.
Two-factor authentication setup can be enabled in account security settings if this feature is provided.
Check phone number correctness, network issues, or contact support for assistance.
Contact customer support to request account closure and data deletion according to policy.
Verify credentials, reset password, check internet connection, or contact support for help.
Login history can be checked in account security or activity section if available; otherwise, request from support.
To comply with KYC regulations and prevent fraud, enhancing security and responsible gambling.
Valid ID (passport, driver’s license), proof of address (utility bill), and proof of payment method.
Typically between 24 to 72 hours depending on volume and completeness.
Review the rejection reason, provide clearer or updated documents, and resubmit via the Help Center.
Upload documents through the account verification section or via email if instructed by support.
Triggered by large withdrawals, suspicious activity, or compliance checks.
No, multiple accounts per person are prohibited and may lead to account suspensions.
Contact customer support immediately via live chat or email detailing the suspicious behavior.
Contact support promptly to update email details after identity verification.
Update phone number via account settings or by contacting customer service with verification.
Limitations may result from incomplete verification, self-exclusion, or suspicious activity.
Deposit limits are settable in account responsible gaming settings or requested via support.
A responsible gambling tool to block play for a set period, activated via account settings or support.
Contact customer support to request a temporary account freeze for a chosen duration.
Report immediately to customer support with all relevant details for prompt investigation.
Possible reasons include payment method issues, limit restrictions, or technical errors.
Withdrawals generally process within 12 to 72 hours depending on method.
Usually no fees, but some payment methods or banks may levy fees.
Reasons include unverified accounts, suspicious activity, or exceeding limits.
Visa, MasterCard, Neteller, Skrill, Paysafecard, bank transfers.
Minimum typically £10; maximum varies by payment method and account status.
Varies by method, up to several thousand pounds.
Contact customer support immediately; cancellation possible only if withdrawal not yet processed.
Verification delays, payment provider issues, or high withdrawal volumes.
Withdrawals must generally go to the original deposit method for security reasons.
Contact support with transaction details to resolve payment processing issues.
Check account transaction history or contact support for updates.
Blocks may be due to verification issues, account status, or regulatory compliance.
Identity proof, proof of address, and source of funds documentation.
Yes, withdrawal limits apply based on account status and method.
Refunds depend on payment provider policies and casino terms; contact support for specifics.
Retry payment, check limits and card details, or contact support.
Usually not allowed once the withdrawal request is made.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request via customer support or download from account transaction history.
Contact support with payment details for investigation and resolution.
GBP, EUR, USD, and other regional currencies depending on customer location.
Yes, currency conversion is available based on the selected currency with applicable rates.
Unibet does not currently support cryptocurrency payments.
Contact support with error details for troubleshooting assistance.
Contact support promptly to report and request correction.
Troubleshoot browser cache, connection issues, or try a different device or browser.
Refresh the browser or app; contact support if the problem persists.
Use live chat or support email to report with detailed descriptions.
Contact support immediately for investigation; winnings are typically restored if verified.
Check device sound settings, browser permissions, and refresh the game.
Clear cache, close background apps, or switch devices; report persistent issues to support.
Check game status and terms; contact support if issue continues.
Results are usually displayed in the game interface or accessible via history.
Refresh or restart the game; contact support if unresolved.
Game availability is restricted by region, licensing, or technical issues.
Clear browser cache or app cache via device settings.
Update app or browser, ensure device compatibility, and check internet connection.
Contact support with bonus details for review and resolution.
Available in the bonus terms and conditions on the website.
Check eligibility and bonus terms; contact support if issue persists.
Follow the promotion rules and register via the website or app.
Verify code validity, terms, and expiration; contact support for assistance.
May be due to region restrictions, time maintenance, or licensing limits.
Check internet speed and app permissions; contact support if ongoing.
Use live chat or support email with detailed description.
Check internet, clear cache, try different browser or device.
Use supported browsers like Chrome, Firefox, or Edge; update browsers regularly.
Flash is deprecated; ensure browser is updated for HTML5 game support.
Clear cache, close other apps, and check internet speed.
Contact via live chat or email with game and issue details.
