How to contact the casino support service?
The main contact methods for Unique Casino support are live chat, email, and telephone. Live chat is accessible on the website, while email and phone support are also available for all customers.
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What contact methods are available for customers?
Live chat, email, and telephone support are available for all casino customers.
Casino website
https://www.uniquecasino.com
Casino launch date
2016
Gaming license
Licensed and regulated by the Curaçao Gaming Authority.
Casino headquarters location
The operator, Play Logia Inc., is registered and based in Curaçao.
License jurisdiction
Curaçao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available directly on the website. It operates daily between 07:00–01:00 CET, and response time is usually immediate during active hours.
Is there a contact form on the website?
Most online casinos provide a contact form within their support or contact section, accessible from the main menu or “Support” page. This form allows submission of detailed inquiries and is responded to by email.
Technical support email
VIP support email
Online casinos typically offer VIP support via a dedicated email, accessible to qualified VIP members from the VIP club page or customer account dashboard.
Complaints email
[email protected] (used for all general issues, including complaints).
Finance department email
Online casinos usually route financial inquiries through [email protected] or a similar general address, with specific requests triaged internally.
Security service email
It is standard for casinos to handle security concerns through the main support email, which forwards to their internal security team.
Support hotline phone number
+44 2033 188397.
VIP line for premium customers
Casinos with dedicated VIP telephone lines typically provide the number on the VIP dashboard to qualified customers; it is not always public.
Separate complaint line
Most casinos resolve complaints through their main support phone, chat, or email and do not operate a separate complaint hotline.
Technical support
Technical support is available via live chat, email, and phone during stated support hours, addressing issues from login to gameplay to payment services.
Financial department
Industry standard is to handle financial matters through email and phone—customers may initiate contact and be redirected to the appropriate team.
Security service
Security-related support is managed via email. Customers concerned about account security should contact support with clear details, and escalation is handled internally.
Telegram support account
Casinos rarely use Telegram for verified support; primary support is through web, email, and phone.
WhatsApp support account
Casinos sometimes offer WhatsApp support, but Unique Casino does not provide a public WhatsApp support account.
Viber support account
No official Viber support account is provided; traditional methods are email, live chat, and phone.
WeChat support account
No public WeChat support account is listed; customers are encouraged to use on-site or email support.
Facebook page
Most casinos have a Facebook page for promotions and updates, but direct customer service is rarely provided through this channel.
Instagram page
Casinos may post updates on Instagram, but support is not usually conducted via this platform.
Twitter/X page
Twitter may be used for news or marketing, but customer support is generally managed through official channels.
LinkedIn page
Corporate updates may appear on LinkedIn, but it is not a customer support channel.
YouTube channel
Used for promotions or tutorials, not direct support.
Telegram channel
News and updates are sometimes delivered via Telegram channel, not individual support.
Discord server
Online casinos rarely operate an official Discord for customer service; most issues are handled via email or chat.
Are there video calls with consultants?
Casinos seldom offer support via video call for regular queries; complex cases may use video as part of verification only.
Is there a ticket system (helpdesk)?
Most licensed online casinos utilize an internal ticket/helpdesk system to manage and track support requests efficiently.
Is there a mobile app with support chat?
Casinos often provide a mobile-optimized site or app with built-in chat or support request features for customer convenience.
Are push notifications supported?
Some casinos use push notifications via their apps or mobile browsers for promotions or important account alerts.
Is SMS support available?
Some casinos offer SMS alerts but rarely enable SMS as a two-way support communication channel.
Can I request a callback?
It is standard for online casinos to offer a callback service for complex issues, subject to agent availability.
Are there forums or communities related to this casino?
Some online casinos or affiliates host unofficial player forums, but official community support is generally not provided.
Is there a mobile app for contacting support?
Where available, the casino’s mobile app allows access to support chat and key support features.
Are Zoom/Teams consultations possible?
Only used for special verification procedures; direct customer support generally does not use video meeting tools.
Is support available on weekends and holidays?
Support is typically available every day, though hours may be adjusted for holidays; Unique Casino offers weekend coverage.
What are the support service operating hours?
Unique Casino support is available 07:00–01:00 CET daily via live chat, email, and phone.
Supported languages
Main support language is English; other popular languages may be available depending on casino staff.
Service regions
Support is available for countries not restricted by regulatory limitations; some regions may be excluded due to license restrictions.
Can I contact support without registration?
Most casinos allow support access via live chat or email without registration for general questions.
Can I send documents through chat?
Document uploads are typically supported through secure chat or email as part of KYC and verification processes.
Privacy policy link
https://www.uniquecasino.com/privacy-policy
Terms of service link
https://www.uniquecasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to receive a password reset email and follow the instructions.
How to restore access to a blocked account?
Contact support via email or live chat to request account review and provide requested identity verification or other information as needed.
Why is my account blocked?
Accounts are commonly blocked due to suspected fraud, multiple accounts, incomplete verification, chargebacks, or violation of terms.
How to change profile information?
Update your personal information via your account dashboard or by contacting support for changes that are not user-editable.
What to do if I suspect my account has been hacked?
Contact support immediately to freeze your account, reset your password, and initiate investigation and restoration procedures.
How to set up two-factor authentication?
Where offered, enable 2FA via account security settings by linking your phone or app and following the on-screen setup instructions.
Why am I not receiving SMS confirmation codes?
Common causes include incorrect number, blocking, network issues, or regional restrictions. Verify details and request support if the issue persists.
How to delete my casino account?
Submit an account deletion request via email or live chat, confirming your identity according to casino procedures.
What to do if I can't log into my account?
Check login credentials, reset your password, clear browser cache, and contact support if problems remain.
How to check account login history?
Some casinos provide login history in your account settings, or you can request details from support for additional security.
Why is document verification required?
Verification helps ensure compliance with anti-money laundering laws, prevents fraud, and secures player accounts.
What documents are needed for verification?
Commonly required documents are a government-issued photo ID, proof of address (utility bill or bank statement), and payment method proof.
How long does document verification take?
Verification typically takes from 24 to 72 hours, though times may vary depending on support workload and clarity of documents.
What to do if documents are rejected?
Contact support for clarification, correct any discrepancies, and resubmit the requested documents as instructed.
How to upload documents for verification?
Use the account verification area or secure chat/upload link provided, or send documents by email to support.
Why does my account require additional verification?
Additional checks may be triggered by large withdrawals, unusual account activity, or regulatory requirements.
Can I have multiple accounts?
Casinos prohibit multiple accounts per person; violations can result in account suspension and confiscation of winnings.
How to report suspicious activity?
Contact customer support immediately with details of the incident; the security team will investigate and take action.
What to do if I lose access to my email?
Contact support using an alternative verified method, provide proof of identity, and request an email update.
How to change phone number in my account?
Update your phone in account settings or contact support with verification for changes.
Why are my account functions limited?
Account limitations may be due to incomplete verification, responsible gambling limits, suspicious activity, or regulatory restrictions.
How to set deposit limits?
Set limits via responsible gambling tools in your account dashboard or contact support for assistance.
What is self-exclusion and how to activate it?
Self-exclusion blocks access to all casino features for a chosen period; activate via your account or through support.
How to temporarily freeze my account?
Request a temporary block via support or use responsible gaming tools, if available.
What to do if I suspect fraud?
Report suspected fraud to customer support; provide details, and the security department will investigate and advise actions.
Why is my deposit not going through?
Common causes are incorrect details, failed payment processor, insufficient funds, or regional payment restrictions. Contact support if unresolved.
How long does withdrawal processing take?
Withdrawals typically process within 24-72 hours after approval; bank transfers and card withdrawals may take 3–5 business days.
What fees are charged for transactions?
Most casinos do not charge transaction fees, but some payment methods or financial providers may impose charges.
Why was my withdrawal request declined?
Withdrawals can be declined due to incomplete verification, account restrictions, or withdrawal policy violations. Review notifications and contact support.
What deposit methods are available?
Common deposit methods include Visa, MasterCard, Skrill, Neteller, Paysafecard, iDEAL, and other local options.
What are the minimum and maximum deposit amounts?
Industry standard is €10 minimum per transaction and €1,000 to €5,000 as a daily or per-transaction maximum, but this varies by method.
Maximum deposit amount
The maximum deposit is typically set at €1,000 to €5,000 per day, depending on method and account verification.
How to cancel a withdrawal request?
Withdrawals can usually be canceled in the withdrawal section of your account before processing or by contacting support.
Why is my withdrawal taking so long to process?
Delays are usually due to pending verification, public holidays, or high support load. Contact support for updates.
Can I withdraw to a different card?
Most casinos require withdrawals to the same card or method as used for deposit, but alternative methods may be approved in case of expired cards.
What to do if money was debited but not credited?
Contact support with transaction details and proof; they will liaise with payment providers to resolve the issue.
How to check the status of a financial transaction?
Check your account transaction history or contact support for real-time updates on the status.
Why are financial operations blocked?
Common reasons are verification issues, suspicious activity, or violations of terms; contact support for guidance.
What documents are needed for large withdrawals?
Large withdrawals may require updated photo ID, proof of address, payment method proof, and source of funds documentation.
Are there withdrawal limits?
Yes, daily, weekly, or monthly withdrawal limits apply and are stipulated in casino terms.
How do refunds work?
Refund requests are reviewed by support; if approved, funds are credited back to the original payment method.
What to do with failed payments?
Confirm payment method validity, retry, and contact support for resolution and to investigate with the provider.
Can I change the withdrawal method?
Casinos generally send withdrawals to the original deposit method but may update on request with documentation.
Why is proof of funds source required?
For compliance with anti-money laundering regulations and to ensure legal origin of funds.
How to get a financial transaction statement?
Contact customer support to request full statements of all account transactions.
What to do if a payment is stuck?
Provide full details to support, who will initiate investigation with payment providers.
What currencies does the casino accept?
Unique Casino accepts EUR and several other major currencies.
Is there currency conversion?
Most casinos offer automatic currency conversion at current rates, though fees may apply.
How do cryptocurrency payments work?
Where accepted, cryptocurrency payments are submitted via wallet transfer; confirmations may take 10–60 minutes.
What to do with payment system errors?
Retry the transaction, check for announcements of known issues, and contact support for persistence.
Can I return an erroneous deposit?
Contact support quickly with evidence; refund of erroneous deposits is processed on a case-by-case basis.
Why won't the game load?
Causes include browser issues, connectivity, blocked plugins, or server downtime; try reloading or changing browsers.
What to do when there's a game crash?
Refresh your browser; if problems persist, contact support, providing details about the game and timeframe.
How to report a game error?
Use the live chat or email system to report game bugs; provide screenshots, error codes, and full descriptions.
Why did my winnings disappear after a crash?
Winnings from completed game rounds are preserved; contact support with game and session details for review and restoration.
Game sound not working - what to do?
Ensure browser/device sound is enabled, update plugins, and try restarting the game. Contact support if unresolved.
Game lagging or freezing - how to fix?
Close other apps/tabs, ensure stable connection, clear cache, and lower game settings. Contact support for technical assistance.
Why isn't my bet being counted?
Betting issues may arise due to lag, server errors, or disconnections. Review bet history and contact support for resolution.
How to check game round results?
Game result history is accessible in your account or game interface; support can confirm results if needed.
What to do if the game is not responding?
Reload the page, check your connection, try a different browser, and contact support if issues remain.
Why are some games unavailable?
Game access may be restricted by region, regulation, or technical maintenance; support can clarify availability.
How to clear cache for better game performance?
Most browsers allow clearing cache/history via settings. Refresh your cache and restart the browser for better performance.
Problems with game display on mobile device?
Switch devices, update browser/app, and contact support if issues persist.
What to do if bonus didn't activate?
Contact support with bonus details, transaction ID, and time; they will review eligibility and activate or advise.
How to check bonus wagering requirements?
Bonus terms are in the promotions section or terms page; support can clarify specific requirements.
Why aren't bonus points being credited?
Check bonus eligibility, completion of requirements, and contact support with your account details for correction.
How to participate in tournaments and promotions?
Visit promotions or tournaments section, register where required, and follow the posted rules.
What to do if promo code doesn't work?
Double-check the code, ensure eligibility, and contact support if the promo code fails to work.
Why is Live Casino unavailable?
This depends on regional restrictions, licensing, or technical outages; contact support for region-specific access.
Problems with video streaming in live games?
Check your connection, adjust quality settings, and refresh. Contact support if streaming problems persist.
How to report a technical glitch?
Via live chat, email, or contact form, provide as much detail as possible including screenshots and times.
What to do if the website won't load?
Try another browser or device, check network connection, and clear cache. If unavailable, await restoration or contact support via alternate means.
Browser compatibility issues?
Casinos recommend using updated browsers like Chrome or Firefox; update software or switch browsers for best results.
How to update Flash Player or other plugins?
Visit the official Adobe or plugin provider site, download the latest version, and restart your browser or device.
What to do with slow website loading?
Check network speed, close unnecessary programs, and clear browser cache; report persistently slow speeds to support.
How to get technical support for games?
Contact live chat or email with details about the technical issue for troubleshooting and resolution.