You can contact Uptown Aces Casino customer support via 24/7 live chat available on their website, email their support address, or call their toll-free and regular phone numbers. Live chat is the fastest way to get immediate assistance with most account or technical issues.
Live chat, email ([email protected]), toll-free phone (1-888-492-9309), standard phone (1-657-208-5477), website contact form.
https://uptownaces.eu
2014
Curacao eGaming license.
No verified precise physical headquarters is published; most offshore online casinos using Curacao licenses are operated remotely, often from Curacao or international i-gaming hubs.
Curacao
Yes, live chat is available 24/7 directly through the website. Typical response times are nearly instant, usually within a minute.
Yes, Uptown Aces offers a contact form on its website and mobile site under the customer support or contact us section.
No dedicated VIP email is published; VIPs are instructed to use the main support channels for priority handling.
No separate complaints email is listed; complaints can be sent to [email protected] for escalation.
No dedicated finance email; all financial matters are handled via [email protected].
Security or responsible gaming is managed through main support at [email protected] per standard practice.
Toll-free US: 1-888-492-9309; Regular: 1-657-208-5477.
No separate VIP phone line published; VIPs are prioritized using the main phone channel.
No dedicated complaints phone line listed; general support phone numbers handle all inquiries.
Available 24/7 through live chat, email, and phone support for all technical issues including account access and gameplay.
Reachable through general support channels for payment, withdrawal, and deposit questions; no separate direct finance contact.
General support handles security, fraud, or safe gaming questions via published contact channels.
No official Telegram support account published.
No official WhatsApp support number/account.
No Viber support account published.
No WeChat support account published.
No verified official Facebook page is published for Uptown Aces.
No official Instagram account is listed.
No official Twitter/X account is listed.
No official LinkedIn company page is listed.
No official YouTube channel listed.
No official Telegram channel for Uptown Aces.
No Discord server information published.
Video call support is not offered; assistance is via chat, email, and phone only.
There is no formal ticket tracking system; issues are handled directly by live chat, email, or phone communications.
Uptown Aces does not offer a dedicated mobile app with support chat; mobile users can use the mobile-optimized website to access live chat.
While players can receive marketing SMS and email notifications, casino-specific push notifications to devices are not supported.
SMS is used only for marketing, not for interactive support.
You can request a callback by contacting support via email or live chat and providing your phone number.
No official forums or community platforms maintained by the casino.
Uptown Aces does not have a dedicated support mobile app; website-based mobile support is available.
Uptown Aces does not offer Zoom, Teams, or other video call consultations.
Yes, customer service is available 24/7, including weekends and holidays.
Support is available 24 hours a day, 7 days a week, year-round.
Support is primarily available in English. Other languages may not be consistently supported.
Uptown Aces Casino accepts players from many international jurisdictions except where online gambling is prohibited by law.
Yes, you can contact support via live chat, email, or phone even if you are not registered or logged in.
You may be asked to send documents as email attachments for verification; direct upload via chat feature is not available.
https://uptownaces.eu/privacy-policy
https://uptownaces.eu/terms-and-conditions
Use the “Forgot Password?” link on the login page to reset your password by email, or contact support for manual assistance.
Contact customer support via live chat, email, or phone. They may require identity verification to restore your access.
Accounts may be blocked for providing false information, multiple accounts, suspicious activity, underage gambling, breach of terms, or regulatory compliance issues.
After logging in, visit the profile or account section to update details. Some changes may require you to contact support for manual assistance.
Immediately contact customer support, change your password, and provide details of suspicious activity. Support will investigate and help secure your account.
Uptown Aces does not currently offer a two-factor authentication feature; secure passwords are recommended.
Check if your phone number is correct, confirm signal and carrier, and check SMS spam folders. Contact support if codes are still not received.
Contact support via email or chat requesting account closure; identity verification may be required.
Use password recovery tools or contact support for assistance. Provide details to verify your identity and resolve access issues.
Some casinos offer login history under account settings. If not available, contact support to request your login history.
Document verification is required to comply with KYC (know your customer) regulations, prevent fraud, and ensure only the rightful owner accesses the account.
Typically, a government-issued ID, proof of address (such as a utility bill), and proof of payment method ownership may be required.
Document verification typically takes 24-72 hours. Delays may occur if submitted documents are unclear or need clarification.
Contact support to clarify reasons for rejection, provide requested documents, or submit improved/fresh scans as needed.
Upload instructions will be provided by support, usually via email attachment or secure link; follow their guidelines.
If there is suspicious activity, changes to payment methods, large withdrawals, or regulatory triggers, additional verification may be requested.
Multiple accounts per person are not permitted; only one real-money account may be maintained at Uptown Aces. Violations may result in account closure.
Contact customer support immediately to report any suspicious, unauthorized, or fraudulent account or gameplay activity.
Contact support to change your registered email, providing alternative verification.
Log in and update it under profile/account settings, or contact support for manual changes if update is not supported on site.
Account limitations may result from incomplete verification, policy violations, exceeded limits, or suspicious activity.
Contact support or use responsible gambling tools in your profile/account area to set daily, weekly, or monthly deposit limits.
Self-exclusion allows you to block access to your account for a set period. Activate by contacting support or via responsible gaming tools.
Contact support and request a temporary freeze, citing your preferred duration and reason; this is a responsible gambling measure.
Immediately contact support, provide details, and stop using your account until support investigates and resolves the situation.
Useful actions include checking card limits, sufficient funds, payment method compatibility, and contacting support for payment troubleshooting.
Withdrawals are subject to review and verification; processing generally takes up to 3-5 business days, depending on payment method and verification status.
Uptown Aces may not charge fees for most standard deposit and withdrawal methods, but external bank or payment processor fees may apply.
Declines may be due to unmet bonus requirements, incomplete verification, exceeding withdrawal limits, or suspected fraud.
Deposit methods typically include credit/debit cards, Bitcoin and cryptocurrencies, bank wire, and e-wallets, depending on your country.
Minimum deposit is generally $25; maximum limits vary by payment method.
Varies by payment method; often up to $2,500 for cards and higher for cryptocurrencies.
If your withdrawal is still pending, contact support to request cancellation and automatic return of funds to your balance.
Delays can result from incomplete account verification, high traffic, payment processor delays, or manual review requirements.
Withdrawals are usually sent to the original deposit method; alternative card withdrawals may require support approval and further verification.
Contact support promptly with payment confirmation; they will trace the transaction and ensure funds are credited or investigate with providers.
Use account transaction history in your profile, or contact support for the latest status update.
Reasons may include failed verification, suspicious activity, exceeded transaction limits, or regulatory restrictions.
Additional identification, proof of address, and proof of payment method may be required for large withdrawals.
Yes, maximum withdrawal limits apply—typically $2,500 per transaction and $5,000 per week, depending on status and payment method.
Refunds are handled case-by-case; contact support with details for refund eligibility review and initiation.
Retry the payment, confirm funds and payment details, check account limits, and contact support if further help is needed.
Changing withdrawal method may require account verification; request changes by contacting support.
This is a regulatory requirement to comply with anti-money laundering (AML) laws and ensure legality of funds.
Request a statement from support or download from your account transaction history, if available.
Contact support, provide payment reference, and await resolution with payment processors if necessary.
Primarily USD; accepting major cryptocurrencies like Bitcoin is also standard.
Currency conversion is offered for some international users at prevailing rates set by payment providers.
After selecting a crypto option, send payment to the provided address; your casino balance will be credited upon blockchain confirmation.
Contact support, check for outages, and retry transactions after confirming your details.
Contact support immediately; if the deposit is not yet credited to your account, reversal may be possible.
Clear browser cache, check internet connection, confirm account balance, and try a different browser or device; contact support if problems persist.
Reopen the game and resume from where it left off, or contact support to resolve unfinished rounds and restore winnings.
Use live chat, email, or phone to report the error; provide details such as game title, time, and description of the bug.
Contact customer support with your game details; they can verify the outcome via round logs and restore legitimate winnings.
Check device volume, mute settings, refresh the game, and check browser or OS audio controls.
Reduce background tasks, clear cache, ensure strong internet connection, or try a different browser/device for smoother gameplay.
Refresh the game and check for confirmation or game history; if unresolved, contact support with your bet details.
View the game’s history in your account or game interface; contact support for official logs if you suspect errors.
Close and reopen; if still unresponsive, clear browser cache. Contact support as needed.
Reasons may include country restrictions, game provider limitations, or maintenance.
In browser settings, choose “Clear cache” and restart the browser before revisiting the game.
Clear browser cache, use updated browsers, and try different orientations or devices; contact support if problem persists.
Contact support, provide the bonus code and details. If eligibility is confirmed, support staff can manually credit your account.
Visit the promotions or bonus tab in your account or ask support for current wagering conditions related to your bonus offer.
Check terms for eligibility; if still not awarded, contact support for account review and resolution.
Visit the promotions or tournaments page and follow participation instructions or register directly if required.
Double-check code validity and terms; if still not working, contact support for resolution or manual credit.
Live Casino games may not be available in your region or during technical upgrades; contact support to confirm status.
Check connection speed and browser compatibility, restart your device, and close background applications. Contact support if issue continues.
Contact support via live chat, email, or phone, describing the problem and affected game/feature.
Check your internet connection, reload the page, try another browser/device, or contact support for updates.
Uptown Aces supports most modern browsers; try Chrome, Firefox, or Safari. Clear cookies and cache for persistent issues.
Ensure all browsers and plugins are updated through official channels; most games no longer require Flash.
Clear browsing data, close background processes, and use a wired internet connection for improved speed.
Reach out to customer support via live chat, email, or phone; provide the game title and details of your issue for prompt assistance.
