You can contact Vbet Casino support primarily through their 24/7 live chat on their website, by email, or via phone. Live chat offers instant responses, email support is slower for detailed issues, and phone support is available round the clock for direct assistance.
Live chat, email, phone support, and a feedback/complaints form on the website.
https://www.vbet.net
Vbet was founded in 2003.
Vbet holds various gaming licenses, including from the Malta Gambling Authority (MGA), the UK Gambling Commission (UKGC), and the Ukrainian Gambling and Lottery Commission (KRAIL).
Vbet’s headquarters are located in Yerevan, Armenia, with significant offices in Kyiv, Ukraine, and London, UK.
Vbet is licensed in Malta, the United Kingdom, Ukraine, and holds licenses in other European jurisdictions including Denmark, Netherlands, and Germany.
Yes, Vbet offers a live chat on its website that operates 24/7. Response times range from a few seconds up to one minute.
Yes, there is a contact form available in the "Contact Us" section on the website, including a feedback form for complaints and suggestions.
No specific VIP support email publicly available; VIP customers usually access dedicated support through account managers or specific channels once verified.
No dedicated complaints email listed; complaints are generally handled via the feedback form on the website or the general support email.
No separate finance email publicly listed; financial inquiries are typically handled via the general support email.
No specific security email is publicly available; security issues are typically addressed through [email protected].
+44 (0)203 582 4005 (operates 24/7)
No public dedicated VIP phone line information available.
No separate complaint phone line publicly listed.
Technical support is available 24/7 via live chat and email support.
Financial inquiries can be made via the general support email or customer support hotline.
Security-related issues can be reported through the general customer support channels.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/VBET/
https://www.instagram.com/vbet/
https://twitter.com/vbet
https://www.linkedin.com/company/vbet-ukraine
No official YouTube channel clearly identified.
No official Telegram channel found.
No official Discord server information available.
No information or standard practice indicates availability of video call support.
Email and feedback forms function similarly to ticket systems, but no dedicated helpdesk platform publicly identified.
Yes, Vbet's mobile app includes support chat functionality.
Push notifications are supported in the mobile app for customer communications.
SMS support is generally not standard; no explicit SMS support channel available.
Callback service is available via phone support requests.
No official forums; community engagement mostly through social media channels.
Yes, the Vbet mobile app allows contacting customer support directly.
No information on Zoom or Teams consultations for support.
Yes, customer support including live chat and phone operates 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
Support is available in multiple languages including English, Ukrainian, Russian, and likely other European languages.
Vbet serves players primarily in Europe, including UK, Ukraine, Malta, Germany, Denmark, Netherlands, and others.
Generally, live chat and support require an active account login; email queries may be sent without login.
Document uploads for verification are usually done via secure upload portals or email, not directly through chat.
https://www.vbet.net/privacy-policy
https://www.vbet.net/terms
Use the "Forgot Password" feature on the login page to receive a password reset link via email.
Contact customer support via email or live chat with identification details to verify and restore access.
Common reasons include suspected fraud, violation of terms, failed verification, or regulatory compliance issues.
Update profile details through your account settings on the website or app; some changes may require support confirmation.
Immediately contact support to secure the account and follow verification procedures.
If available, set up 2FA in your account security settings, usually via an authenticator app or SMS.
Check phone number accuracy, signal coverage, and contact support if issues persist.
Contact customer support to request account deletion according to casino policy.
Use password reset, check credentials, and contact support if problems continue.
Some casinos provide login history in account settings; if unavailable, request it from support.
Verification (KYC) is required to comply with legal regulations and prevent fraud.
Typically a government-issued ID, proof of address, and sometimes proof of payment method.
Usually between 24 to 72 hours depending on workload.
Contact support to clarify reasons and provide corrected documents.
Upload documents via the secure area in your account or send via the designated email.
Additional verification may be triggered by large transactions or suspicious activity.
Most casinos prohibit multiple accounts per player to prevent abuse.
Report suspicious activity to support immediately via live chat or email.
Contact support to update email details after identity verification.
Update phone number via account settings or contact support for assistance.
Limitations may result from verification issues, account review, or self-exclusion requests.
Deposit limits can usually be set and adjusted in the account responsible gambling section.
Self-exclusion is a responsible gambling tool to block access temporarily; activation via account settings or support request.
Contact support to request temporary account freeze.
Immediately notify support and follow their instructions for investigation.
Check payment details, account status, limits, and consult support for payment issues.
Withdrawals process within a few hours up to 6 business days depending on method.
Some transactions may incur fees depending on payment provider; Vbet generally offers fee-free deposits.
Reasons include failed verification, suspicious activity, or exceeding limits.
VISA, MasterCard, GPay, ApplePay, EasyPay terminals.
Minimum deposits vary by method, typically starting from around $10; max depends on payment provider.
Generally around $10, but may vary in regions.
Varies widely; no specific universal max publicly listed.
Contact support immediately to cancel if the withdrawal is still pending.
Delays may be due to verification, bank processing times, or compliance checks.
Withdrawals are generally restricted to the original deposit method for security reasons.
Contact support immediately with transaction details for investigation.
Check transaction status in account history or contact support.
Blocking may occur due to verification issues, suspicious activities, or regulatory compliance.
Additional ID and proof of source of funds may be required.
Yes, withdrawal limits apply based on account status and regulations.
Refunds are processed via original payment method after issue verification.
Contact support to troubleshoot and retry or use alternative payment methods.
Usually not; withdrawals must match the deposit method for AML compliance.
To comply with anti-money laundering regulations.
Request from customer support or download from the account transaction history.
Contact support to investigate and resolve payment holds.
Vbet accepts multiple currencies including USD, EUR, GBP, UAH.
Currency conversion is available at current exchange rates depending on payment method.
Some Vbet platforms accept cryptocurrencies; users deposit via wallet transfers and withdrawals processed accordingly.
Report to support and try alternative payment methods.
Contact support immediately to request reversal of erroneous deposits.
Clear cache, check internet connection, and update browser or app.
Report the issue to support; game progress and winnings are typically preserved.
Use live chat or support email to describe the error.
Contact support with session details; winnings usually restored after review.
Check device sound settings, browser permissions, and reload the game.
Clear cache, close other apps, check internet speed.
Verify bet confirmation; report problems with stake placement to support.
Results are displayed in the game interface or account history.
Refresh the page or restart the app; contact support if issue persists.
Certain games may be restricted based on location or licensing.
Clear browser cache/settings or app cache on mobile devices.
Update app/browser and ensure device meets system requirements.
Contact support with promotion details for resolution.
Available in the promotions terms on the website or account bonus section.
Check promotion eligibility and contact support if points are missing.
Follow promotion rules on website; register if required.
Verify code expiry and conditions; contact support for help.
Could be due to location restrictions or technical issues.
Check connection, device compatibility; contact support if needed.
Report via live chat or email with detailed description.
Clear cache, try different browser, check internet connection.
Use updated supported browsers like Chrome or Firefox.
Most modern casinos do not require Flash; update browsers instead.
Clear cache, use wired connection, close background apps.
Contact support via live chat or email with game details.
