Vegas Crest Casino offers live Help Chat available 24/7 on their website for immediate assistance. For less urgent matters, customers can email various dedicated support addresses depending on the inquiry type, and the team usually responds within 24 working hours.
Live chat, email, phone support.
https://www.vegascrestcasino.ag
2014
Licensed and regulated by Curacao eGaming, license number 1668/JAZ.
Kaya Richard J Beaujon Z/N, Curaçao.
Curaçao
Yes, live chat is available 24/7, 365 days a year, with typically immediate to very quick response times as it is the primary support channel.
There is no prominent mention of a contact form; however, support can be contacted via live chat or email.
[email protected] (general support including technical issues)
No specific VIP email publicly listed; VIP customers typically use the general support channels or dedicated VIP support through personal account managers.
[email protected] (for managerial and complaint issues)
No specific security email publicly listed; security issues should be directed to general support.
No publicly available dedicated phone support number is officially listed.
Not publicly available.
Not publicly available.
Available 24/7 primarily through live chat and email communication.
Financial inquiries handled via [email protected] or through general support.
Security concerns should be raised via general support email or live chat.
Not available.
Not available.
Not available.
Not available.
Not specifically listed; casinos typically have official Facebook pages, but none confirmed for Vegas Crest.
Not publicly confirmed.
Not publicly confirmed.
Not publicly confirmed.
Not publicly confirmed.
Not available.
Not available.
Video call support is generally not available in online casino customer service.
While not explicitly stated, email support implies ticket handling; however, dedicated helpdesk software is not prominently mentioned.
No dedicated mobile app with support chat; support is accessible via mobile website.
Not specifically mentioned or available.
Not available.
Callback service is not listed among support options.
No official forums or communities directly associated.
No dedicated mobile support app.
No video consultation platforms like Zoom or Teams are supported.
Support is available 24/7, including weekends and holidays.
24 hours a day, 7 days a week, 365 days a year.
Primarily English.
Global service, including US players.
Yes, customers can contact support via live chat or email without account registration.
Document upload capability through live chat is typically supported in modern casino chats but not explicitly confirmed.
https://www.vegascrestcasino.ag/privacy-policy
https://www.vegascrestcasino.ag/terms-and-conditions
Use the "forgot password" feature on the login page; a password reset link will be sent to your registered email.
Contact support via live chat or email with identification and account details to request account unblocking and verification.
Common reasons include security concerns, fraud suspicion, multiple accounts, breaching terms and conditions, or failed verification.
Contact support via email or live chat to update personal details like email, phone number, and address according to verification policies.
Immediately contact support via live chat or email, change your password if possible, and enable two-factor authentication for security.
While not explicitly stated, if supported, 2FA setup is usually done via account settings or by contacting support for instructions.
Possible issues include incorrect phone number, network problems, or SMS blocking; contact support to verify your information.
Contact customer support with a deletion request; account closure is subject to verification and could be irreversible.
Use password recovery or contact support with account details for assistance.
Typically available in account settings; if not, request support to provide login records.
To comply with KYC regulations, prevent fraud, and confirm player identity for secure transactions.
Valid photo ID (passport, driver's license), proof of residence (utility bill not older than 3 months), and proof of deposit method ownership if requested.
Usually up to 24-48 hours, but may vary depending on workload.
Resubmit clear and legible documents as per instructions; contact support for clarification.
Via account upload portal or by sending to a designated support email as instructed.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Usually prohibited by terms and conditions; may result in account closure.
Report immediately to support via live chat or email with all relevant details.
Contact support with verification to update your email address.
Request update through support with verification documents.
Often due to pending verification, suspicious activity, or regulatory restrictions.
Use account responsible gambling tools or request support to set limits.
A responsible gambling feature to block access temporarily or permanently; activated via account settings or support request.
Contact support to request a temporary account freeze or cool-off period.
Contact support immediately with detailed information for investigation.
Possible reasons include payment method issues, bank rejection, or incorrect details; verify and contact support.
Withdrawals typically have a 48-72 hour pending period before processing.
Usually, no fees from the casino, but payment providers may charge fees depending on method.
Common reasons include failed verification, suspicious activity, exceeding limits, or incorrect information.
Visa, MasterCard, Bitcoin, American Express, Bank Wire Transfer, Money Transfer, Instant Vouchers, Visa Electron.
Minimum deposit is around $10; maximum deposit depends on method and account status.
10 USD
Varies by payment method and internal limits; often several thousand dollars.
Contact support immediately; cancellation is subject to processing status.
Due to verification checks, banking delays, or high system volume.
Typically, withdrawals must be to the original deposit method; exceptions need support approval.
Contact support immediately with transaction details for resolution.
In account history or by contacting support.
Due to verification issues, suspicious activity, or incomplete documentation.
Valid photo ID, proof of residence, proof of deposit ownership, and possibly source of funds documentation.
Yes, withdrawal limits apply; for example, maximum single withdrawal limits and pending periods.
Refunds are processed per casino policy, typically through the original payment method.
Check payment details, retry, or contact support for help.
Usually no, except through support intervention and verification.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request through support or download from account history if available.
Contact support with payment details for investigation.
EUR, GBP, USD.
Currency conversion may be available depending on payment method, at standard rates.
Deposits and withdrawals via Bitcoin and possibly other cryptocurrencies processed through secure wallets.
Contact support for assistance and retry payment.
Contact support promptly to request reversal.
Could be due to browser issues, network problems, or maintenance; try refreshing or contacting support.
Report to support with game name, time, and symptoms.
Send details via live chat or email including game, time, and error description.
Usually a temporary issue; contact support with game details to investigate.
Check device settings and browser; refresh game or contact support if persists.
Clear cache, update browser, stable internet connection, or contact support.
Possible technical glitch; report details to support.
Through game history or support upon request.
Refresh, restart device, or contact support.
Due to region restrictions, software maintenance, or licensing.
Clear browser cache and cookies; restart browser.
Ensure updated browser, stable connection, and compatibility; contact support if issues persist.
Contact support with account and bonus details to resolve.
Available in promotions page or through customer support.
Could be due to wagering requirements not met or technical issues; contact support.
Follow instructions on promotions page; register or opt-in if required.
Verify code validity and expiration; contact support if issues continue.
May be due to maintenance, region restrictions, or unavailability of live dealers.
Check internet speed and device compatibility; contact support if persists.
Contact support with detailed description and screenshots if available.
Check internet, clear browser cache, try another browser or device.
Use recommended browsers (Chrome, Firefox, Edge) and update to latest versions.
Most games are HTML5; Flash is obsolete. Only update plugins if specifically requested.
Clear cache, check internet connection, or contact support.
Use live chat or email with detailed game info and issue description.
