How to contact the casino support service?
Customers can contact Vegas Plus Casino support via email or live chat on the website homepage. Support is available 24/7 to assist with inquiries.
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What contact methods are available for customers?
Email support, live chat on website homepage, and phone support are available.
Casino website
https://vegasplus.casino/en/
Casino launch date
Vegas Plus Casino was launched in 2019.
Gaming license
Licensed and regulated by the National Gaming Authority of Curacao, license number 8048/JAZ2019-049.
Casino headquarters location
Registered office is located in Curacao.
License jurisdiction
Curacao jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typical response times within 24 hours.
Is there a contact form on the website?
Yes, a special message/contact form is available on the website for customer support inquiries.
Technical support email
VIP support email
No verified specific VIP support email publicly available; general support email used.
Complaints email
No separate complaints email publicly listed; use general support contacts.
Finance department email
No dedicated finance email publicly available; use general support email for financial inquiries.
Security service email
No direct security service email publicly available; issues should be raised via main support channels.
Support hotline phone number
+44 203 318 8397
VIP line for premium customers
Not publicly listed as a separate line.
Separate complaint line
Not publicly available as a dedicated complaint phone line.
Technical support
Available 24/7 via email, chat, and contact form on the website.
Financial department
Contacted through general support email and phone; no separate contact details.
Security service
Issues handled through general customer support channels.
Telegram support account
No verified official Telegram support account.
WhatsApp support account
No official WhatsApp support number or account publicly listed.
Viber support account
No official Viber support account known.
WeChat support account
No official WeChat support account known.
Facebook page
No official Facebook page URL publicly verified.
Instagram page
No official Instagram page URL publicly verified.
Twitter/X page
No official Twitter or X account URL publicly verified.
LinkedIn page
No official LinkedIn company page publicly verified.
YouTube channel
No official YouTube channel publicly verified.
Telegram channel
No official Telegram channel publicly verified.
Discord server
No official Discord server publicly verified.
Are there video calls with consultants?
No information on video call support availability.
Is there a ticket system (helpdesk)?
Yes, a ticket/helpdesk system is available via email and the contact form.
Is there a mobile app with support chat?
No dedicated mobile app with support chat available; website is mobile-optimized.
Are push notifications supported?
No information available on push notification support.
Is SMS support available?
No SMS support for customer service is publicly indicated.
Can I request a callback?
No publicly available callback service.
Are there forums or communities related to this casino?
No official forums or community platforms publicly verified.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact.
Are Zoom/Teams consultations possible?
No support for Zoom or Teams consultations.
Is support available on weekends and holidays?
Support operates 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Support available in English, German, Spanish, Norwegian, and Swedish.
Service regions
Serves players internationally with focus on multiple language regions.
Can I contact support without registration?
Yes, support can be contacted without having to be logged in or registered.
Can I send documents through chat?
No confirmed support for document upload via chat; likely requires email or account interface.
Privacy policy link
Available on the website, typically at https://vegasplus.casino/en/privacy-policy
Terms of service link
Available on the website, typically at https://vegasplus.casino/en/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to reset via registered email.
How to restore access to a blocked account?
Contact customer support with account details to verify identity and restore access.
Why is my account blocked?
Common reasons include verification failure, suspicious activity, breach of terms, or regulatory restrictions.
How to change profile information?
Update profile details via personal account settings, or request support assistance if needed.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure and investigate the account.
How to set up two-factor authentication?
Currently no public information on 2FA setup; follow casino security guidelines or contact support.
Why am I not receiving SMS confirmation codes?
Could be due to carrier issues, incorrect phone number, or blocking settings; verify with support.
How to delete my casino account?
Request account deletion through customer support following identity verification.
What to do if I can't log into my account?
Use password recovery, check username/email, and contact support if issues persist.
How to check account login history?
Login history details may be available in account settings or upon request from support.
Why is document verification required?
To comply with KYC regulations, ensure player identity, prevent fraud, and enable withdrawals.
What documents are needed for verification?
Typically requires a government-issued ID (passport, driver’s license) and proof of address.
How long does document verification take?
Verification process usually takes between a few hours to 48 hours.
What to do if documents are rejected?
Resubmit clearer, valid documents as per instructions from support.
How to upload documents for verification?
Upload via the personal account verification section or send through email as instructed.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory compliance needs.
Can I have multiple accounts?
Multiple accounts per player are usually prohibited by casino policy.
How to report suspicious activity?
Contact support immediately with details of the suspicious behavior observed.
What to do if I lose access to my email?
Contact support with identity proof to update the email address associated with the account.
How to change phone number in my account?
Update phone number via account settings or by contacting customer support.
Why are my account functions limited?
Account might be limited due to ongoing verification, suspicious activity, or responsible gaming measures.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or requested via support.
What is self-exclusion and how to activate it?
Self-exclusion allows players to block themselves from gambling for a set period; activated via account settings or support.
How to temporarily freeze my account?
Request temporary suspension or freeze of the account by contacting customer service.
What to do if I suspect fraud?
Report immediately to customer support with detailed information.
Why is my deposit not going through?
Reasons can include payment method issues, insufficient funds, or verification problems; contact support.
How long does withdrawal processing take?
Withdrawals are typically processed within 24 to 72 hours depending on the method.
What fees are charged for transactions?
Most casinos do not charge withdrawal/deposit fees, but check terms or support for specifics.
Why was my withdrawal request declined?
Reasons may include failed verification, account issues, or violation of terms and conditions.
What deposit methods are available?
Common deposit methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start around 10 to 15 EUR/USD; maximum limits vary by method.
Minimum deposit amount
Typically 15 EUR/USD.
Maximum deposit amount
Varies widely, often from 1,000 to 5,000 EUR/USD per transaction.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation, if withdrawal is pending.
Why is my withdrawal taking so long to process?
Possible delays due to verification, payment provider issues, or high volume of requests.
Can I withdraw to a different card?
Usually withdrawals must be made to the same payment method used for deposit, but check casino policy.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check transaction history in account or ask support for updates.
Why are financial operations blocked?
Could be due to security holds, incomplete verification, or suspected fraud.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, or bank statements may be required.
Are there withdrawal limits?
Yes, withdrawal limits are set for security and regulatory compliance.
How do refunds work?
Refunds are processed by support; timing and conditions vary by situation and payment method.
What to do with failed payments?
Contact support with transaction details for assistance.
Can I change the withdrawal method?
Withdrawal method changes generally are not allowed once a withdrawal is requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request transaction statements via support or download from account history.
What to do if a payment is stuck?
Contact support immediately to resolve stuck or pending payments.
What currencies does the casino accept?
Common accepted currencies include USD, EUR, GBP, and cryptocurrencies.
Is there currency conversion?
Currency conversion is available, typically with standard exchange rates applied.
How do cryptocurrency payments work?
Deposit and withdrawal via supported cryptocurrencies with wallet addresses provided by the casino.
What to do with payment system errors?
Report errors to support; ensure payment details are correct and retry if advised.
Can I return an erroneous deposit?
Contact support immediately to request a return of accidental deposits.
Why won't the game load?
Could be due to internet issues, browser compatibility, or server problems; try refreshing or changing browser.
What to do when there's a game crash?
Report the crash to support with game details; usually progress or winnings are restored.
How to report a game error?
Use customer support channels with a detailed description of the error encountered.
Why did my winnings disappear after a crash?
Possible technical error; contact support with time and game info for investigation.
Game sound not working - what to do?
Check device audio settings and browser permissions; try relaunching the game.
Game lagging or freezing - how to fix?
Close background applications, clear cache, or use a different browser/device.
Why isn't my bet being counted?
Could be due to delayed server response or bet acceptance issues; contact support if persistent.
How to check game round results?
Results may be shown in game history or via customer support upon request.
What to do if the game is not responding?
Refresh the game or browser; if persistent, contact support for help.
Why are some games unavailable?
Game restrictions due to jurisdiction, licensing, or technical updates.
How to clear cache for better game performance?
Clear browser cache through browser settings; restart browser afterward.
Problems with game display on mobile device?
Ensure latest browser version or app updates; try switching device orientation.
What to do if bonus didn't activate?
Contact support with bonus code and account details to resolve bonus activation issues.
How to check bonus wagering requirements?
Check the bonus terms and conditions section or ask support for clarification.
Why aren't bonus points being credited?
Could be due to time delays or unmet wagering requirements; verify with support.
How to participate in tournaments and promotions?
Register for events through the promotions page and follow rules stated there.
What to do if promo code doesn't work?
Verify code validity, expiry, and conditions; contact support if issues persist.
Why is Live Casino unavailable?
May be due to location restrictions or maintenance; check announcements or contact support.
Problems with video streaming in live games?
Check internet connection and device compatibility; reload or switch device if needed.
How to report a technical glitch?
Report via support email or chat with specific details about the issue.
What to do if the website won't load?
Check internet, clear cache, or try a different browser; contact support if unresolved.
Browser compatibility issues?
Use recommended browsers and keep them updated to ensure compatibility.
How to update Flash Player or other plugins?
Follow official plugin websites for updates; many games now use HTML5 and don’t require Flash.
What to do with slow website loading?
Clear cache, disable browser extensions, or check internet speed; report persistent issues to support.
How to get technical support for games?
Contact customer support via email or chat with game details for assistance.