How to contact the casino support service?
Viking Slots Casino primarily provides customer support via live chat and email. Players can use live chat for immediate assistance or send emails for less urgent matters.
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What contact methods are available for customers?
Live chat, email support, and phone support are available.
Casino website
https://www.vikingslots.com
Casino launch date
Viking Slots Casino was launched in 2013.
Gaming license
The casino holds gaming licenses from the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).
Casino headquarters location
The casino is operated by AG Communications Limited, located at High Street 135, Sliema, Malta.
License jurisdiction
Licensed under Malta and United Kingdom jurisdictions.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat feature available on the site, operating daily from 08:00 to 01:00 CET with typically prompt response times.
Is there a contact form on the website?
Yes, there is a contact form available on the site where customers can fill in their details and message to receive support.
Technical support email
VIP support email
No verified VIP support email specific to Viking Slots is publicly available.
Complaints email
No distinct complaints email separate from general support email is available.
Finance department email
No publicly verified specific finance department email.
Security service email
No specific security-related email contact is verified for Viking Slots.
Support hotline phone number
0203 318 9367 (UK number)
VIP line for premium customers
No separate VIP phone line publicly confirmed.
Separate complaint line
No dedicated complaints phone line available.
Technical support
Provided mainly via live chat and email, available daily within operating hours.
Financial department
Financial inquiries handled through general support contact channels, primarily email.
Security service
Security issues are generally handled through general customer support channels.
Telegram support account
No official Telegram support account identified.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support.
Facebook page
No official Viking Slots Facebook page verified.
Instagram page
No official Instagram account verified.
Twitter/X page
No official Twitter/X account verified.
LinkedIn page
No official LinkedIn company page for Viking Slots found.
YouTube channel
No official YouTube channel confirmed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server identified.
Are there video calls with consultants?
No information confirming video call support.
Is there a ticket system (helpdesk)?
A contact form acts as a ticket system for handling inquiries.
Is there a mobile app with support chat?
No verified mobile app with integrated support chat currently available.
Are push notifications supported?
Push notification support for customer communications is not listed.
Is SMS support available?
SMS support is not indicated as an available contact method.
Can I request a callback?
No official callback service mentioned.
Are there forums or communities related to this casino?
No official forums or community platforms detected.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact confirmed.
Are Zoom/Teams consultations possible?
No support for Zoom or Teams consultations mentioned.
Is support available on weekends and holidays?
Support is available 7 days a week from 08:00 to 01:00 CET, likely covering weekends and holidays.
What are the support service operating hours?
Customer support operates daily from 08:00 to 01:00 CET.
Supported languages
Support is provided primarily in English.
Service regions
The casino serves mainly the UK and most European countries.
Can I contact support without registration?
Support is available for both registered and prospective players via live chat and contact form.
Can I send documents through chat?
Document upload capability through live chat is not specified.
Privacy policy link
https://www.vikingslots.com/privacy-policy
Terms of service link
https://www.vikingslots.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” feature on the login page to recover your password via email.
How to restore access to a blocked account?
Contact customer support via live chat or email to resolve account block issues.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, or security concerns.
How to change profile information?
Profile details can generally be updated in account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support and change your password; enable two-factor authentication if available.
How to set up two-factor authentication?
Typically set up through account security settings; if unavailable, contact support.
Why am I not receiving SMS confirmation codes?
Check mobile network, phone settings, or contact support for assistance.
How to delete my casino account?
Request account deletion by contacting customer support.
What to do if I can't log into my account?
Verify credentials, reset password if needed, or contact support for assistance.
How to check account login history?
This is usually available through account security or settings page.
Why is document verification required?
Verification ensures compliance with KYC and anti-fraud regulations.
What documents are needed for verification?
Commonly required are government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Verification typically takes 24 to 72 hours depending on volume.
What to do if documents are rejected?
Resubmit valid, clear documents and contact support for guidance.
How to upload documents for verification?
Upload documents via the account verification section or send to support email.
Why does my account require additional verification?
Additional verification may be triggered by large transactions or unusual activity.
Can I have multiple accounts?
Multiple accounts are usually prohibited under casino terms.
How to report suspicious activity?
Report immediately to customer support via live chat or email.
What to do if I lose access to my email?
Contact support to update email details after identity verification.
How to change phone number in my account?
Update through account settings or contact support for help.
Why are my account functions limited?
Due to verification issues, security concerns, or regulatory restrictions.
How to set deposit limits?
Deposit limits can be set in responsible gaming section or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access temporarily; activate via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account freeze.
What to do if I suspect fraud?
Report to support immediately for investigation and preventive action.
Why is my deposit not going through?
Possible causes include payment issues, verification problems, or technical glitches.
How long does withdrawal processing take?
Withdrawals usually process within 3 to 6 business days.
What fees are charged for transactions?
Many casinos do not charge withdrawal fees; check terms for specific details.
Why was my withdrawal request declined?
Reasons include incomplete verification, policy breaches, or insufficient funds.
What deposit methods are available?
Common methods include Visa, Mastercard, Neteller, Skrill, and bank transfers.
What are the minimum and maximum deposit amounts?
Usually minimum deposits are around £10; maximum limits vary by method and policies.
Minimum deposit amount
Typically £10.
Maximum deposit amount
Varies, often several thousand pounds depending on method.
How to cancel a withdrawal request?
Contact support quickly via live chat or email to request cancellation.
Why is my withdrawal taking so long to process?
Delays can be due to verification, high volume, or payment provider issues.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support immediately to resolve payment processing issues.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Account verification incomplete, suspicious activity, or regulatory limitations.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, casinos impose daily, weekly, or monthly withdrawal limits.
How do refunds work?
Refunds are processed through the original payment method after verification.
What to do with failed payments?
Contact support with transaction details to resolve.
Can I change the withdrawal method?
Usually not once requested; contact support for exceptions.
Why is proof of funds source required?
Regulatory compliance to prevent money laundering.
How to get a financial transaction statement?
Request through customer support or account statements section.
What to do if a payment is stuck?
Contact support to investigate and resolve.
What currencies does the casino accept?
Common accepted currencies include GBP, EUR, USD, CAD, AUD, NOK, SEK.
Is there currency conversion?
Yes, currency conversion is available, usually at competitive rates.
How do cryptocurrency payments work?
Not confirmed as supported at Viking Slots; most deposits and withdrawals use fiat currencies.
What to do with payment system errors?
Contact support with error details for help.
Can I return an erroneous deposit?
Contact support immediately to request reversal.
Why won't the game load?
Possible causes include browser issues, internet connection, or software updates.
What to do when there's a game crash?
Refresh the page or app; contact support if the problem persists.
How to report a game error?
Use live chat or support email to report technical issues.
Why did my winnings disappear after a crash?
Contact support for investigation and possible rectification.
Game sound not working - what to do?
Check device audio settings and browser/app permissions.
Game lagging or freezing - how to fix?
Clear cache, check internet, or restart device.
Why isn't my bet being counted?
Could be due to connection issues or game malfunctions; report to support.
How to check game round results?
Usually in game history or through the game provider interface.
What to do if the game is not responding?
Refresh or restart; contact support if unresolved.
Why are some games unavailable?
Geo-restrictions, licensing, or maintenance can restrict game availability.
How to clear cache for better game performance?
Clear browser cache via settings or clear app data on mobile.
Problems with game display on mobile device?
Ensure device compatibility, update app/browser, or reinstall.
What to do if bonus didn't activate?
Check terms, meet requirements, and contact support if needed.
How to check bonus wagering requirements?
Available in bonus terms and conditions on the website.
Why aren't bonus points being credited?
May be due to game restrictions or wagering requirements; contact support.
How to participate in tournaments and promotions?
Register for promotions and follow the specific terms.
What to do if promo code doesn't work?
Check validity and terms; contact support if problems persist.
Why is Live Casino unavailable?
May be due to regional restrictions or technical issues.
Problems with video streaming in live games?
Ensure good internet connection and supported device.
How to report a technical glitch?
Contact support via live chat or email with detailed information.
What to do if the website won't load?
Clear cache, check connection, or try a different browser/device.
Browser compatibility issues?
Use recommended browsers and ensure they are up to date.
How to update Flash Player or other plugins?
Most games are HTML5 now; update browser and plugins as needed.
What to do with slow website loading?
Clear cache, disable extensions, or check network connection.
How to get technical support for games?
Contact support via live chat or email for game-related issues.